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October 2023 by teresa dalton
Friendly and helpful. The cost was great and we are glad we found them
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October 2023 by Gabe S
So far so good. I'll update in a month and give my complete review.
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August 2023 by Jay Douglas
I reserved a dolly here after they told me they are not authorized to do reservations themselves. They close at 6pm. I called at 5:30, reserved at 5:35, arrived at 5:45 to pick up the dolly. When I arrived the open sign was off, the door was locked, and the closed sign was showing. I could hear whoever was inside, and I knocked, but they would not open the door for me. I called at 5:48, and they did not answer. There's a huge whole at the bottom of the door, so you can hear everything on either side. They sat there and pretended that I was not there. I was nice about it and explained that I reserved a dolly and even apologized for showing up so close to their closing time. At 5:52pm I hear someone leave and a black priest car pulls off while I am standing at the door. 8/10 was the only employee that was there. This really hurt my feelings. I was moving today and kept a positive attitude about everything, but please go somewhere else if you are thinking about coming here. There's tons of UHaul vendors in the area, just choose another one, because this one's garbage. There was also a white Toyota parked next to the office- just trying to hold any employees accountable, because they knew I was there and went out of their way not to give me service.
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August 2023 by Isabella Ballina
Yareli was awesome! I came in to check prices on units and she was so friendly and knowledgeable. Once I’m ready to get a unit I will definitely be coming back to see her! Thank you Yareli!
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August 2023 by Jala D.
I reserved a dolly here after they told me they are not authorized to do reservations themselves. They close at 6pm. I called at 5:30, reserved at 5:35, arrived at 5:45 to pick up the dolly. When I arrived the open sign was off, the door was locked, and the closed sign was showing. I could hear whoever was inside, and I knocked, but they would not open the door for me. I called at 5:48, and they did not answer. There's a huge whole at the bottom of the door, so you can hear everything on either side. They sat there and pretended that I was not there. I was nice about it and explained that I reserved a dolly and even apologized for showing up so close to their closing time. At 5:52pm I hear someone leave and a black priest car pulls off while I am standing at the door. 8/10 was the only employee that was there. This really hurt my feelings. I was moving today and kept a positive attitude about everything, but please go somewhere else if you are thinking about coming here. There's tons of UHaul vendors in the area, just choose another one, because this one's garbage. There was also a white Toyota parked next to the office- just trying to hold any employees accountable, because they knew I was there and went out of their way not to give me service.
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August 2023 by Glenhou ..
Rented a storage locker setup appointment online they called me same day very nice man gave me all the information next day I arrived around noon the lady at the desk handled everything quickly and professionally I was in and out with my new locker in under 20 minutes Super customer service 5+++ stars
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May 2023 by John S.
I called ahead of time to check prices and the person on the phone said $99 a month for a 10x10 storage unit. We got the van packed and when we showed up they changed the price to $138. I saw reviews that they up their prices on people these guys tried before I even moved in! There are other places to rent storage from that treat their clients a lot better.
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April 2023 by Selso Martinez
I've been a customer with this company for several years and they've never failed to impress me with their customer service! Tiffany Paul was a great help.
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April 2023 by Anna Zuni
Great service from Paul very kind and funny. He went over all the rules thoroughly and was helpful through the walk through !
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April 2023 by Terrence Fedora
Great Storage location, Good pricing, friendly staff, clean grounds and storage units, great security and on-site manager.
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March 2023 by Sanlee Russell
Cedric, Yee, and Danyele worked together to make sure that I got the price I was quoted for my storage, and they were able to help me reserve a U-Haul too. Thanks!Edit: Many years and several storage units later, and I can confidently say that the customer service at Totem Storage is second to none. Paul and Tiffany are currently making up an incredible team here. They really try to work with the customer as much as possible. They go as far as having additional options for customers that are behind on payment. From my experience, when you are behind at another storage facility - you have no other choice but to pay the full amount (with all of the late fees) or else your stuff will be auctioned. Here at Totem they treat you like a person, and will work with you to settle - so you pay the majority of your bill, and move your things out in one load on the same day. Other storage facilities feel like they can't wait to auction off your stuff. At Totem, they are beyond reasonable, and I have found that to be rare in the business.
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February 2023 by Bren W
I started renting a 5x10 unit in December 2020 to store furniture from my dad who had just passed. Like all storage facilities, they lured me in with the discount first month free and no rental increase for the first year. Then the increases started! Two years later I was paying $70 more per month than I did back then. My unit was on the far east side of the complex with a chain link fence bordering the property. The facility rents parking spaces to independent truckers and a fleet of vans from a roofing company. They sometimes park along the fence which restricts vehicle access to the storage units.Worse, the office is often unstaffed even during business hours. I went there on a Tuesday at 1:00 pm and renters could not access their units because the entry keypad was not functioning. A handwritten sign on the office door said that the staff was away at a "team meeting"! No one answered the emergency phone number. So several renters could not get to their units despite the ridiculously high rates we were paying!My advice is to stay away from Totem. I found a 10x10 unit at a nearby facility for $50 less per month than I paid for my 5x10 and much better customer service.
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February 2023 by Tonya Guerrero
Very friendly and a pleasure to work with. When ever I need to get a storage unit I always come here. They make the process quick and easy.
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January 2023 by J G.
Bait and switch. Advertised a low rate and then charged me way more. Raised the rent 3 times in 2 years on short notice. After raising it, they are advertising cheaper units for new customers, probably so they can pull the same scam. They know that it's a hassle to move back out, so they squeeze you once you're in.
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January 2023 by April-Shayde christiancy
Paul was amazing! Helped me get a unit, a truck in less than an hour! Super professional and accommodating. Would recommend to anyone for quick and easy storage.
