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March 2024 by Great Again M.
I had been wanting to order a few pieces of silver and I had been researching all over the web. I needed to avoid front porch delivery as I unfortunately live in a high crime city. I finally figured out I could have this delivered to a third party (UPS Store), where I could pick up for a nominal fee. I placed my order over the phone and the gentleman who helped me listened and did not ask me to repeat every little thing, but he did summarize the order at the end. The call didn't take long, the shipping didn't take long, and the order was perfect in every way! It was such a relief to have such a good experience all the way through! Wonderful! Thank you!
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January 2024 by susan Whaley
Sandy has been so helpful when Amazon lost my order. I would 100% buy from them again!
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December 2023 by Robert S.
Bought 6 spoons and 2 of them were not the same quality as the others. Silver Superstore said, "Too Bad."
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November 2023 by Red Murphy
Mistakenly ordered the wrong pattern, they handled my mistake, to perfection, and with grace.
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August 2023 by April Young
I love that this company weighs a place setting of the flatware and posts it on the website! Stainless, even standard brands that are 18/10, have gotten so lightweight. This feature helped me get a heavy, excellent quality set for a good price. Thank you! I love the Kate Spade.
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July 2023 by Eleanor T.
They had exactly what I was looking for and much cheaper than Amazon or Ebay. They shipped quickly and let me know the progress of my order.
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April 2023 by Knaught F
Very happy with the price and service from this company. I ordered various flatware pieces to complete my set (somehow, teaspoons just disappear in my house, plus I needed two more place settings to get to 10). I placed my order on Monday, and received my items on Wednesday in the post. These guys are on it! Thank you.
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January 2023 by Valdirene S.
I just purchased a beautiful simple design baby cup with engraving for the birth of my friends baby girl and they did a fantastic job. The cup not only is well made but the engraving is very nicely done. The package is also very nice and comes in a beautiful jewelry pouch inside a nice box Absolutely fantastic for the price. So if you if you don't have ideas of what to give I suggest to give them a try
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December 2022 by Frederick W.
Really super service from them! 11 mos. later, trying to figure out why my replacement Chambly teaspoon (the cutest ever) was turning a different color... They called me to get it sorted and addressed, and did so quickly with great help. (core issue: a silverplate spoon came to them marked as a stainless one). I really appreciate the thoughtful care for a purchase that was small but super dear to me! Bravo!
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January 2022 by Eric Homa
I ordered a crustal ornament for my mother for Christmas.Initially I was so disappointed as the package contained a gold ornament.When I was finally able to contact Silver Superstore they were great. (Amazon website for returns queries etc. is problematic and messed up initial request.)Once Silver Superstore finally received my inquiry, they called me directly. They promised to send out the correct ornament the first thing in the morning. So my mother will receive her ornament by Christmas.Silver Superstore's service was excellent in contacting me immediately and resolving the issue.Thank you all.
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December 2021 by Dave S.
Incredible service! Last minute gift idea- helpful and incredible turn around time. I will definitely use them again for client gifts!
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December 2021 by Paul Cingolani
I have ordered from SS multiple times and have always had a great experience. Most recently, some of what I ordered was on back order and I understood that some pieces would arrive in a few months. What was in stock shipped immediately, and a few months later a few more pieces shipped. I received an email that the final few pieces would be delayed yet another month..probably sitting in offshore cargo gridlock for a month… but as soon as it arrived to them it was sent out immediately. Originally I was ordering pieces of this pattern from eBay but since I found SS I can get brand new pieces at much better prices. TEN ⭐️’s
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December 2021 by Rebecca K.
I found this store online and ordered a few gorham tablespoons to replace some that were in bad shape. They have a very large inventory and only sell new items (unlike replacements, inc). The new spoons arrived very quickly in perfect condition. Excellent service-looking forward to ordering again.
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October 2021 by Ellen F.
I ordered a sterling silver baby cup for a relative, engraved, which cost over $300. I included a gift message and gift wrap at additional cost. About ten days later, the box arrived at MY HOME not the intended recipient (I doubled-checked and the recipient address was correctly entered on the order). The gift wrap was very poor in quality (cheap paper no ribbon) and there was no gift message. I opened the wrap and inside was my full receipt with the cost. Even more concerning the cup was very small for a traditional baby cup and so lightweight I feel embarrassed sending it. If I could return this I would, but hope others will research more than I did to find a credible vendor for costly items like this. Buyer beware.
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August 2021 by Chris B.
Excellent prices and fantastic customer service. Needed to purchase more teaspoons and they not only had them in stock, but available to purchase as single pieces. Kept me informed of my purchase right up until delivery. Would highly recommend.
