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July 2024 by Bronnie Kirk
This rite aid pharmacy is one of the worst I have utilized for my specialty prescriptions. They do not communicate to you when there is something wrong with your insurance preventing a refill. Sometimes it takes a week 7days) for them to get my medication in causing missed doses when I shouldn't be missing any. Transferred to a pharmacy that communicates often and early.
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June 2024 by Al Glenewinkel
My local pharmacy did not have what I needed. I found it at this Rite Aid. When I went to the store the cashier was very friendly and processed me order quickly. I also interacted with the store manager and she was very helpful. Everyone in the store seemed happy and greeted me when I came in and said Have a nice day! when I left. What more could you ask for?
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June 2024 by Lizzy B
They suck and dont actually want to help
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June 2024 by It'sMe LiLi_333
Update: Service got better, drive thru has been open. "Drive-thru" should not be advertised. Always a sign in the window "closed" during business hours? If you want to advertise as a drivethru -use it.
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June 2024 by Lynne Fackler
I have received excellent service since transferring to Rite-Aid when Bartel’s closed. Rite Aid continues to provide me with the best service and I appreciate them very much!!
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May 2024 by Briana Becker
Called as soon as time hit 9am for pharmacy to open. It took 27 minutes to speak with any person for them to tell me there was 3 people ahead of me. Terrible service. How the heck it that. I called at 9am on the dot. I should have been caller 1 or 2 but they can't seem to pick up their lines. They just let the phones ring
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April 2024 by Sally B.
Prompt and kind and efficient service when I booked and received my covid vaccine today.
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February 2024 by Jake Rosendahl
Terrible experience, they never answer the phone and the only way to get the next fill from a batch prescription is to call. Last month they said I had prescriptions in the batch for January and February, I called to fill the January one and they said they had nothing at all showing for me. So where did it go, what changed and why is there no record?Definitely getting prescriptions somewhere else in the future because I've dealt with this enough to see the pattern and I dread every month having to call.
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January 2024 by Tarah Brizzi
Love the closing cashier. He is always helpful and awesome.
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January 2024 by Prairie Brown
If I could give zero stars, I would.Here's the story:Our usual pharmacy, Bartell, was closed because Rite Aid bought them out and ran them into the ground. When our pharmacy closed, we were told that our records had been transferred to Rite Aid, and this store was now our pharmacy.My husband and I scheduled appointments to receive the Novavax Covid vaccine (and a flu shot for me and a shingles shot for my husband). We showed up at the store approximately 10 minutes prior to the first appointment. We followed the directions on the sign near the pharmacy and waited at the prescription drop-off window. A store employee walked by the desk without acknowledging us, returning a couple minutes later to ask (rudely) what we wanted. We told her we had vaccine appointments. After taking our names and some general confusion about which vaccines we wanted, she eventually verified our appointments and gestured toward the waiting area.And we waited. And waited. And waited. And waited. Other than us and the two people who picked up prescriptions, there was no one else waiting. After 30 minutes (20 minutes past the time of our first scheduled appointment), the store employee who verified our appointments called us to the counter to let us know that they were out of the Novavax vaccine. No apology, no explanation as to why they didn't have the vaccine, nothing. She stood there staring at us like it was our fault. I turned to walk away, frustrated to have waited 30 minutes to learn something they surely knew when we walked in, and my husband stayed at the desk. Finally, she said we could get Pfizer or Moderna. My husband and I conferred briefly, but neither of us knew whether there would be any benefit to us getting another Pfizer shot.Hovering by the counter again, we waited and eventually the pharmacist came to the counter. Again, the encounter was brusk and rude, but eventually, he snapped at us that there wasn't any difference, and we could get another Pfizer shot. We agreed to get another Pfizer shot.We waited a while longer. A different store employee called us back to the counter because apparently, even though I'd put my insurance information into the system when I made the appointment, and my information is the same as my husband's, they thought I was uninsured. I gave her my insurance card. She verified that I am insured. She indicated that we should return to the waiting area, and it would be "a few minutes longer."Fuming, we returned once again to the waiting area, where we watched in horror as the pharmacist lowered his mask and had a massive coughing attack (all over whatever prescription he was filling).At this point, my husband and I looked at each other, nodded, stood up, and walked out. We had been there for an hour, and we left with nothing. If the store employees had made even the barest attempt to be pleasant or had been timely in their communication, we probably would have stayed. As it is, Rite Aid has permanently lost our patronage. We won't be back.
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December 2023 by M
Terrible employees in the pharmacy are not recommendedfor this pharmacy. They are hazardous employees and don’t care about severe diseases of the patient. They don’t care, and their English of them is evil. Also, they need to study English and worse. They are much worse, but the management and the pharmacy's owner not recommend it's needs toshutting down this pharmacy for Keepsafe.
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December 2023 by Bob Radowick
I’d been a Bartells customer until they closed recently and I did have a slow start with this location on my first refill and after my Bartells fiascos I overreacted in my initial review since deleted.I have refilled a few more prescriptions at the Kent location on 256th and have been very pleasantly surprised by the friendly and quality service of the staff. The drive through is very handy too. I realize there are a tremendous amount of refills that get processed daily so having to wait on occasion is understandable especially with other pharmacies closing nearby.Keep up the good work . Thanks
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November 2023 by liz sghetti
The workers are nice but they will literally charge you a price that is higher than what the tag says even after confirming the tag is a lower price. I’m not even talking sale tags. This was the normal tag that’s always there and the product was in the right place. No price change was offered. I’ll go elsewhere for better price transparency.
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November 2023 by Period Pooh
The pharmacy is terrible I should not have to call the phone seven times within 10 minutes to still not get an answer and for the line to just be beeping and when I did hear from them, they spelled the name horribly wrong the date was wrong they couldn’t understand me there’s nobody in there to really help nobody on the phone what’s the store even up and running for?
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November 2023 by Jessie Janet
These people never answer the phone
