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March 2024 by Michael B.
One of my Old Navy packages was delivered by OnTrac, aka LaserShip. In the delivery instructions I noted to personally hand it to a person. Instead, they placed it with the outgoing mail for it to get picked up & leave the building. I was looking for a number to call, but they switched to SMS & online chat only. I can only assume it is to frustrate customers so people will just stop responding because the conversation is taking forever. Since I refused to just end the conversation because I had a lot of questions the worker, Jaikera said, "At this time, I will be disconnecting this chat." and hung up on me. Very rude #2024-12 #541
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March 2024 by Tiffany B.
I've never had A package delivered from shein using Ontrac! My package says delivered but it was delivered to the wrong address & by the looks of the picture its wasn't everything I ordered.
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March 2024 by Marco B.
So, not sure if this is even the right company but it sure looks like it. It is Amazon Logistics. I was supposed to get a mattress delivered yesterday from 5-8 PM. Nothing! Then, this morning, another dayler of 24 hours arrived, which made it two days late. Then I got this e-mail about the cancellation and refund! Unbelievable! Reason for refund: Customer return; no, you didn't give this as a reason when it's clear that your logistics department is lazy and mismanaged. When I questioned why nobody would call us that the item was delayed (you were just too lazy due to another delivery or don't care), you verbatim told us we cannot call customers after a certain hour, but you can deliver it very late. Makes as much sense as this whole debacle. And, for you, on top of everything, to hang up the phone only shows how unprofessional you are. No worries; this is on every site, including Amazon. You were argumentative and not someone who should ever have contact with customers. Because picking up the phone and saying it's too late for today would have been the right thing to do, but nothing but excuses, then you call this morning only to tell us it's delayed another day, again the last stop, 20 minutes from St. Clarita. Then you are supposed to when people get infuriated with some scripted response. No, the whole thing was a disaster, and while Amazon generally does a good job, if logistics is involved, then good luck. Their rating on the web is 1.7 stars; I would have given them ZERO if it was possible. I also opened a case with BBB. I dare whoever reads this at Amazon to pull all the recordings and tell me how this was handled is normal or even worth being employed. You are just dragging the company down as a whole.
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February 2024 by Barncats RUs
UPS OnTrac had the world’s worst customer service. Someone shipped packages to someone who doesn’t live at my address. The robot who answers OnTrac’s help line is incapable of solving my problem and refused to let me talk to a representative. My only options are to drive 13.7 miles to the nearest UPS distribution center to return these packages, donate them to Goodwill, or leave them on the sidewalk.
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February 2024 by Leela Runnels
customer service was not helpful at all. I have not received my package at all. It was supposed to be here a week ago.
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January 2024 by Natalee F.
Drivers can't find the address if it was staring them in the face... How is that possible for a delivery driver, I have never had a smooth delivery with them, worst ever!!, been waiting on my package for two days now. In the tracking note "Delivery attempted and business was closed", my office stays open until 10pm, this is just wild. Why do anyone still uses them for any form of delivery is beyond me.
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January 2024 by Emily C.
I ordered a big order and so the packages were split into two- one package shipped by USPS and one by OnTrac. My OnTrac package came two days ago, and my USPS one is projected to get here 5 days later than that one. Quick service!
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January 2024 by Judith G.
You never know when or where you'll find the delivery. This planter is about halfway up the steps, not visible from the door or the garage pulling in. I just happened to be looking for another misdelivery by another company and thought maybe this was it. These are supplies that cannot get wet thrown into the planter. Last time they delivered unwieldy large boxes on the steps themselves that I only saw as I pulled into the garage. We had to call a neighbor to help us. Never would I recommend or use Ontrac.
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January 2024 by Guo L.
Throw package to make noise, not respect customer. The driver even speak dirty words.
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December 2023 by Heath F.
Drivers can't seem to be able to use a simple call box to get buzzed into a building. Now my package is lost and OnTrac CS won't give me a lick of info. Do not use this company!
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December 2023 by Dean B.
They don't care where your package is delivered, just so long as it's delivered "somewhere". Forget about trying to resolve a lost shipment with their (lack of) customer service.
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December 2023 by Multi S.
I would give them a zero if I could. Very poor communication skills on their part and did not attempt to solve my delivery issues.
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December 2023 by Michaela Weber
I was very worried about all the reviews I read, but I was pleasantly surprised when my package arrived today without any damage or missing items, even though, it was a couple of days late. Leo, the driver was very friendly and explained to me the delay of my package. He also apologized several times for the delay. I do hope that they will improve with their delivery service better in the near future for other customers.
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December 2023 by Elizabeth Frye
Please save yourself the trouble and intercept your package if possible. The worst customer service from an automated bot. They tell you to wait 2 days and then to contact whatever seller if you don't get your package. L O L
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December 2023 by Pancho Sancho
I feel u guys on giving it a zero I use to Work for them does anyone know how I can post pictures cuz man they just let anyone work there I had to work with people all high on meth, fentanyl supervisors Goin to work drunk I would find drug baggies in the bathroom there so slow on sending out packages just like my w2 Form it's been a year an I still haven't gotten it oh and some of the drivers lived in there trucks
