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May 2024 by Josh Earl
My Wife recently was transferred to this hospital for an emergency appendectomy. If I was rating on the nurse who helped her, it would have been a 5 star. But unfortunately, the surgeon took on this case and said this surgery could be done right away. When we got there, at 9:30am he told us the surgery would be done later that evening. It eventually was pushed up due to her symptoms worsening. After surgery, her BP was very low, and the surgeon wanted to give us discharge paperwork and send us on our way. The nurses kept her for additional monitoring, and told us that if she improved we were able to take her home. They decided to take her to another floor for additional monitoring. During this 2 hour period, they did not take her BP or check her O2 levels, so at that time we decided to discharge her and let her rest at home. The new attending nurse came back and told us that the surgeon did not want her to go home. Why all of the sudden did he care now, after trying to send her home with low BP and dropping O2. We were forced to sign an AMA to take her home that evening, even after we were told we could leave at any point when she felt better. Dr. Keating seemed to only care about how many surgeries he could do that day. Not one time did he come and talk to us or check in after surgery to see how she was doing.
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April 2024 by Kelly E. G. Johnson
I have worked in medicine before but never have I ever been seen by anyone in a hallway before, Tacky and not professional! I wonder if it has anything to do with my being the only Bladk person being seen.No one for X-ray, no rooms available for privacy…I’ve seen all kinds of white folks come in after me and get seen before me!Still in the fight but why?
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April 2024 by Elizabeth Gomez
My mom was here a few years back to recover from pneumonia while fighting cancer. All staff were quite friendly and she said she received great care.My nephew had surgery here yesterday, and absolutely, everyone: reception, nurses, doctors, and cafeteria staff were so amazing, helping my sister stay calm and explaining everything to ease their nerves. Their compassion and professionalism are remarkable.
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April 2024 by Scott Badics
Coudn't have had a worse experience. Had a broken toe, got an x-ray, they wrapped my toe and that was it. I was told the podiatrists would call me, but they never did. I was in pain for 6 weeks, didn't receive any assistance, and was charged $360 on top of my insurance. Absolutely horrendous "care."
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March 2024 by Toby Tyler Hilden
Everyone there has always been friendly professional and when my not so proper jokes and anecdotal stories come out, they always get a good laugh
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March 2024 by Paul Sanchez
I'm writing this about 5 years too late, and for that, I apologize. In July of 2019, my wife was brought in by ambulance with a serious case of pneumonia. In the ER room, I was answering the Dr.'s questions, when a nurse said something about sepsis. She was transferred to a larger room, and suddenly someone called for a crash cart. About a dozen people rushed in and I beat feet into the hallway, where I broke down. I was blaming myself for what happened because I didn't get her to the ER earlier. Two nurses came up to me, comforted me and told me it was not my fault, they were taking good care of her. They had to use the cardiac paddles on her twice. After a couple of hours, she was stable enough to be transported by Intensive Care Unit ambulance. to St. Joseph Hospital in Tacoma, which was better equipped to treat her. She was in intensive care for three days, and after a total of twenty-five days, she was released, and she made a full recovery.I've read a lot of negative reviews on this site, and all I can say is, thank God for the ER staff of Covington Hospital. We are thankful for you every day.
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March 2024 by Scott D
Covington Medical Center uses or has used Puget Sound Collections, so when CMC makes an error and sends the bill to the wrong address (I provided the correct address, they did not update their system), they then apparently send you to collections.PSC claims they have made several attempts to contact me. However, in the single instance I did receive a call, I identified myself, only to have the PSC representative briefly introduce themselves and instruct me to call back at a provided number, then immediately hang up without waiting for any form of dialogue. Not once did they clarify their association with a collections agency.Given the frequency of sales calls I receive, PSC's failure to clearly identify themselves as a collections agency leads me to mistakenly interpret such calls as either sales pitches or scams.In my attempt to address this issue directly with Covington Medical Center, I was met with a labyrinth of automated phone system. After navigating through it, I encountered a voice recording that essentially threatened to disconnect the call unless I provided a callback number. 45 min later I received a call back and was told that I did not owe anything according to their records.I then called PSC and paid the bill. I also physically went to the hospital to try to find the billing department to ensure that I did not owe anything. They apparently don't have one. They gave me a phone number, when I finally spoke with someone he told me that I needed to call a different number. Hit the same phone tree and waited for a call back.Turns out that Covington Medical also passing billing over to a Physician billing group, which also had my wrong address and was in the process of sending me to collections. Unlike other organizations, once Covington Medical sends the bills to collections, they cannot retrieve the bills to clarify if you have anything outstanding.Being sent to collections has had a serious financial impact on my and my company (we were denied loans that our business needed).If you have had similar experiences with Covington Medical and being sent to collections, feel free to get in touch with me. I am considering taking legal action because of their record keeping default of sending people to collections.
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March 2024 by Wendy
Avoid this hospital. Make the drive if you can and go elsewhere. They're negligent and unprofessional. My bf came in with pain and they misdiagnosed him with something DEADLY. Went to another hospital where they ran more tests and they said it was not that. Also my bf had blood pressure of 148/98 and the rn said that the blood pressure wasn't high... a literal nightmare.
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February 2024 by David Montgomery
I have my wife down at the Multicare hospital in Covington. She is in acute pain crying in her pillow. I know they have done all they can medically but getting kicked out at 8:00 pm because that is the policy really stinks. I thought part of the healing process is giving comfort. Somehow me sitting at home while she is in the hospital crying and in pain just doesn't sit well. To say I am angry is an understatement. Someone should think this one through a little harder!
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January 2024 by Jerrod J.
The staff and doctors were great. Definitely cared about a patient even a stem minded one was for ICU and carbon monoxide poisoning.
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January 2024 by Johnathan D.
As an internal customer, I would expect the mutual respect would reciprocate between health care providers, but it does not. I have had multiple interactions now with nurses in the ER that have up front been very nice, easy to work with, and personable. But, the second I am no longer in their presence, they instantly start bad mouthing fellow employees. This has become an issue where outside business partners of multi care have started to receive unwarranted and often false complaints. I hope that the staff at covington can start revamping how they treat their internal customers.
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December 2023 by Mike Wells
My first exp with this hospital. I was scheduled for a CT Scan at the imaging center a month and a half ago. They called me a few days ago and said they did not have my blood work but the Gastronomic Group in the hospital did. The doors are 60 feet apart in the hospital. They insisted I have to provide it, it was taken at Labcorp, they have no interface for them. So I got a copy and tried to fax it as they have no way to upload it to their portal. No joy. So I drove for 30 min and hand delivered and found out I needed to fast, good thing I drove down. Anyway 30 min later I got a call from the hospital, and they did not have insurance approval, well between the Dr and Imaging group they changed the code, and it was not submitted for approval. I called my insurance, and the hospital and Dr did not resubmit the new code thus not approved. Stupid that they tell me this Friday afternoon when the scan was set for Monday. Why do they wait until the last minute. Anyway, I have to cancel it after having to wait a month and a half for an appointment, so this FU kept my Dr from deciding what to do. I went to the front of the hospital hoping I could find someone to help, they listened but just said "I am sorry". So, I had to cancel the CT scan on Monday. As I have pancreatis I am a senior citizen and all I can eat is mashed potatoes and oatmeal and have for the last two months waiting for diagnostic services. Which probably means that I have another month wait and I have to continue eating potatoes. I have already lost 70 pounds. The ineptitude of this hospital could kill me. I contacted the DR an made sure that my surgery was rescheduled to a different company. Based on some of the other Reviews on Google their Negative reviews outweigh the positive, no surprise to me.
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October 2023 by Cheryl D.
I would say, keep driving past this hopital and find one that has reputable staff and better communication. My husband was experiencing severe abdominal pain and this was the closest location with imaging equipment that was open at the time. They diagnosed him with appendicitis and explained a rupture may be imminent. They were working on getting a surgical crew to do his surgery, I asked if perhaps we should go to another hospital where they have a crew available. They explained it doesn't work like that since they had already admitted him. We live very close to this facility ( within 3 minutes) and as such I offered to go get his bp meds and his Cpap. No, they said they would take care of all of that and assured me I could go home and they would take great care of him. They did none of the above. They could not "locate" a surgical crew to do his surgery, never got him a Cpap or his medication the entire night and by morning the appendix ruptured. He dealt with infection, fever and a staff that left us questioning everything. His diet was wrong, the hospital surgeon who saw him the second day post surgery inquired why he wasn't on a restricted liquid diet instead of solids. He was disgusted with the fact that no one had questioned this already. He came out of surgery, he now had infection, blood pressure was out of control and every nurse who came if to switch his IV line would say she wasn't good at it. Thank you for the confidence it what you are doing. It was a comical siutation if we weren't experiencing it as a patient. He ended up being there 7 days for what should have been an overnight stay. He had to get firm in order for them to finally release him. Little did we know that was just the start! The billing was the most challenging situation I have EVER dealt with. They would not provide our medical reimbursement company with the form they requested. It took over a year to find someone smart enough to change something in order for us to get what we needed and generate the form we needed to get paid. In the meanwhile, the hospital wanted paid so they negotiated if we paid the $36,000+ part our medical reimbursement company owed, they would give us a 20% discount. When the reimbursement company paid that to the hospital in full in error they told us they were keeping it and would not refund it to us. Thankfully, the call which was recorded saying they would give us that 20% discount saved us. They had to honor what they agreed to and last week, almost 1 1/2 years later we got our money back in full. I spent hours communicating wtih their bookkeeping staff, supervisors and while they would agree we were owed the money back, it never came as promised. This whole medical situation was a terrible experience at this facility, I would go somewhere else at all costs if you want high-quality care, and a billing department who listens and cares as if the money you paid means something to them. Sad situation all the way around!
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October 2023 by Robert A. Rodriguez
They left band on my daughter arm for over 1 hour,her arm swelled up .She was in more pain when she left
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September 2023 by Jamie Overmon
Don't get me wrong normally I love this hospital over most others but today they get a bad review from me. Husband came in to ER with a Diverticulitis flare up was told an hour ago they would have his CT scan results been 2 hours and still nothing no nurses to find when his pain med wore off aide came when we pushed the button I will let his nurse know when she is done with another patient that was an hour ago he's not happy I'm not happy this sucks
