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June 2024 by sha'niya cozart
Great customer service! I don't know the name of the woman who served me but she was awesome. She explained everything to me very clearly and was completely transparent. The area itself may be rough but it's worth it
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March 2024 by naelani monroe
The girls provided really good customer service here! Will be coming back more often in the future!
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March 2024 by Elliot Donohue
Absolutely lovely service! Chris helped me upgrade my two lines and it was great! Thank you!!!
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December 2023 by Finn Andrade
This is the best Metro by T-Mobile location I have been to.
I was in the search of a new cell phone for my son. I found one at the Metro by T-Mobile dealer at Westfield Southcenter and was ready to finalize the transaction, until I saw charges for my $49 phone go to nearly $200. I understand there's a new line activation fee and prepayment of the first month's service, but when I saw a case and screen protector that I didn't ask for added to my total, I started asking questions. When they declined to remove the case and screen protector, I walked out.
I found they weren't the only dealer that automatically adds unwanted accessories to a purchase, either.
I called Metro by T-Mobile on Washington Ave. N, and to see if they had a particular device in stock, and they said they did. Having that "used car salesman" feeling with my experience at the mall, I was cautious at first. To my surprise, they were very friendly and honest! They told me about available cases and screen protectors, but it wasn't a requirement to purchase the device at the advertised price. I walked out with the phone we wanted in my hand, and they even gave my son a lollipop!
I am so impressed with their honesty and transparency, I plan to revisit this store to switch my service to Metro by T-Mobile, even though I have no complaints with my current provider.
This location deserves nothing less than 5 stars. Great service, honest, and an outstanding experience!
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December 2023 by Nicole Hall
Very informative great customer service
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November 2023 by Gerald Patriarca
This is the best Metro by T-Mobile location I have been to.I was in the search of a new cell phone for my son. I found one at the Metro by T-Mobile dealer at Westfield Southcenter and was ready to finalize the transaction, until I saw charges for my $49 phone go to nearly $200. I understand there's a new line activation fee and prepayment of the first month's service, but when I saw a case and screen protector that I didn't ask for added to my total, I started asking questions. When they declined to remove the case and screen protector, I walked out.I found they weren't the only dealer that automatically adds unwanted accessories to a purchase, either.I called Metro by T-Mobile on Washington Ave. N, and to see if they had a particular device in stock, and they said they did. Having that "used car salesman" feeling with my experience at the mall, I was cautious at first. To my surprise, they were very friendly and honest! They told me about available cases and screen protectors, but it wasn't a requirement to purchase the device at the advertised price. I walked out with the phone we wanted in my hand, and they even gave my son a lollipop!I am so impressed with their honesty and transparency, I plan to revisit this store to switch my service to Metro by T-Mobile, even though I have no complaints with my current provider.This location deserves nothing less than 5 stars. Great service, honest, and an outstanding experience!
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October 2023 by Chris Holle
Great experience - Chris was very helpful and really nice!
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July 2023 by UN MÉXICANO EN USA
THE BEST SERVICE
OF THE AREA
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July 2023 by Amber Chase
Very nice people
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July 2023 by Edgar Morales Morales
Very very bad ? service
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July 2023 by Sean Briggs (Brewster)
Rebekah is incredible at her job.
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July 2023 by Jae “Jae” McCray-Singleton
Love them they always get you right!!
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May 2023 by Sharon Ball
Rebekah and her crew are amazing! My phone was stolen and then found. Without a lot of details into the situation, they got everything corrected! Thanks y'all! You rock!!?
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April 2023 by Kat
Micah helped me out last time I was there. He was super nice and helpful. He helped me troubleshoot my phone. Thank you!
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February 2023 by Brian Huseby
Staff was very helpful, kind and polite
