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October 2024 by Elena Hamlin
Very poor customer service
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October 2024 by Theresa Conti
The store is understaffed. One employee working, another on lunch break, with 5 people waiting. However, when free, the person helping me (Kyry10) was knowledgable and went out of his way to help me - that's what earned the review two stars - and both for him.
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July 2024 by Sebia Harkey
Jenny was the best! She is very friendly, patient, helpful and made the experience enjoyable!
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June 2024 by Derrick Wiley
They have excellent customer service. The best Metro store to visit !
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June 2024 by AHAT NorthWest
Dont go here go to the one on Washington ave.. there is a heavy set Indian lady who works here with curly hair that has the ugliest attitude ever.. she did not help me with what I needed and actually down graded my low promotion plan I've had and tried to talk me into a higher upgrade which I would pay double.. I will never go to this location again ..if I could I would give this location negative stars.. people like her should work at jiffy lube.. just because your life is miserable don't take it out on customers that's been with metro for 10 plus years.. I will be going back today to get her name and will be making complaint to HR
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March 2024 by naelani monroe
They had terrible customer service and didn't know what they were doing half the time. Very rude and they need proper training.
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March 2024 by Another Black Conservative
Nancy was great. She got me the info I needed in a timely manner. I do hope she found what she was looking for! :-)
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March 2024 by Connie Simon
Great helpful people here.Thank you.
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January 2024 by Sandra Vanderwaal
When it was just metro pcs they were the greatest! Whoever they hooked up with turning it into metro by t mobile, it went about face into tge toilet!! They Re so much scammers not even funny!!!! They have downed my phone THREE times forcing me to buy new Phones/sim cards only to have my phone function properly after it being black screen! Other things, too! They also port out your number w/o your permission causing all sorts of problems!!!
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December 2023 by Stefanie Cline
We came in to replace a broken phone. The representative said we cannot replace the phone. She said our only option was to buy a new phone on a new line with a different number. She tried to sell us a phone we did not want on a plan we did not want and refused to allow us to purchase a replacement phone for the line we already had.
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November 2023 by mekedes meheretu
Really
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November 2023 by Baudy espinoza
Terrible service, those who work there do not solve anything at all, I was asking them some questions and it seemed like they were jokes.
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November 2023 by 모구리
Worst ever service. DO NOT GO THERE. A young lady charged me an extra $10 for some useless HD video view service and did not give any notification or explain about it before I paid with a card. She did not pass me sign pad or card reader so I didn't know they charge extra. Emp ID is MMU705. Please train employees there.
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November 2023 by Ahmad Siyar
Sold products without being able to explain the price breakdown.
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August 2023 by Victoria Cortez
Not a good place to come to. The service is horrible!! So disappointed. I came in to ask about getting a new phone bc mine broke and the lady that was helping just said to scan a QR code. When I walked in I went to the counter and started talking to the first lady that was there and she just looked and me and said absolutely nothing. So another lady stepped in and they both don't know how to do their job. If I could give this place 0 stars I would. Do not come here.