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December 2023 by Renee B.
Tried to return plants that had died due to fungus in aprox 2 weeks) Not a problem as this sometimes happens. The plants were originally purchased at the Renton Store but per protocol returns can be done at any location. When going to the Kent store with plants and RECEIPT, the associate looks at me and says "these plants were a little pricey so I need to check with the manager" Remember I had receipt in hand, as I used a credit card my name was also on the receipt. The manager SHAY comes up, looks at me ( and my Brown Face), looks at the receipt and says that I need to return the plants to the store they were purchased from. In my opinion based on my interaction at the store with both the cashier/associate and Manager Shay they probably have problems with customers who don't look like them ! Receipts matter and OUR money is green!! PS my experience going to the Renton store that day, with steam coming out my ears, totally different. The associate/cashier calmed me down, returned my plants, and even made me laugh. Great job Renton Store! AWFUL JOB Kent Store!! How many others have had BAD ( Racial profiling ?) at the Kent Store and not said anything?
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October 2023 by Maria Matthews
Staff is super friendly and always willing to help out in any way possible. I love the prices and the quality of the tools for the money. I saved a ton of money on purchasing a ball and hitch here.
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October 2023 by James Hawes
Friendly staff, not something you find a lot a big box stores, usually you have to hunt people down. They actually were happy to track things down.
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August 2023 by Robert Frost
This is the best hardware store that you will find anywhere in the United States. They have everything. If they don't, they will find it for you in a timely manner. I wish they would open a store in Michigan.
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August 2023 by Joseph “Dr.joe” Winters
Website doesn't have a link to see if they have Kerosene in stock. But I usually able to not sure what happened but it's very frustrating ?.
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July 2023 by melissa Byk
Check their prices it is double or triple of home depot or lowes. Same item I bought at home depot for $9.99 it was $36
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July 2023 by Rob Square Balls
Cant get a key copy done providing my own blanks.??! This hardware store should open more their services . I’m sure if a friend of a friend comes in they will do it . Save your reply apologizing and saying that’s your policy .
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July 2023 by Eric P.
Everything you need for most projects. Staff seems well informed and happy to help. Smaller business providing superior service.
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June 2023 by Gil Smith
Stopped in to find a lamp part in the electrical department. The guy there was super helpful and helped to try and find an alternate solution when the old part wasn’t available. His direction led me to finally getting what I needed.
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May 2023 by Kathryn Fessia
Would have bought flowers but when you don’t have things priced - specifically during the anniversary sale - you’re going to lose business.
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May 2023 by James V.
Just moved here and heard about the business through Nextdoor, I will give them a try at some point, locally owned with good service is what I want.
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April 2023 by Morgan S.
Oof. This hurt me to give 1 star. This place was my goto store as they usually had what I needed and I live right up the street. My house was built in 1924, so I've probably already spent thousands$$$ of dollars at this establishment. I don't pretend that we don't have a crime issue around here, but my frequent visits and the repetition of these particular incidences have sullied my view of this place and I will not be returning. So here goes;There's an employee that works there who, without fail, zooms in on me EVERY SINGLE time I've encountered him in the tool section. He'll immediately come up to me, ask me what I'm looking for, take me to it, and then proceed to STAND NEXT TO ME the entire time until I am out of the tool section. Now I've straight up called him out on it and told him I'm not a lowlife thief. He feigns "oh just trying to help". Yeah, helping is one thing, but when you're obviously out of your league and you're just standing there in awkward silence with absolutely nothing to contribute, you are no longer helping.I'm the type that doesn't like to be harassed when I'm trying to put the project together in my head to get what I need to avoid return trips. Also, I have a little something called pride. His "standing next to me" is just as bad, if not worse than an outright accusation of theft. Good job, d-bag. You may think you've prevented a theft, but you've actually lost a regular paying customer forever. I guess it's Home Depot from here on out.Somebody print this man an employee of the month placard!
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March 2023 by Rooster
Always a friendly staff when you walk in. I'd rather shop at a local business than a big box chain store. Might cost a hair more, but supporting a local business helps your community from being taken over by a national business. Once the big national chain gets rid of their competition, the prices go up, the staff become less friendly, and the store just doesn't care anymore about the customers. So please, shop local businesses.
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March 2023 by Louis Milligan
Went in to get a replacement kitchen faucet and I know enough about plumbing to fill a thimble. The gentleman that helped me figure out which faucet I I needed and explained plumbing 101 to me was wonderful. I installed the faucet with no issues and or leaks.
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December 2022 by Michael Survell
They carry all of the stuff that Lowe's and home Depot doesn't, that's what makes them so lovable. If you need just one screw or just one bolt you can go in there and buy just one of any size because they have racks of them.
