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December 2023 by Cary J.
these people cant use a tape measure dumber than a box of rocks cut to 37 in all cuts 34 36 35 32 4 boards at 37 maybe you should teach them how to read a tape no safety glasses just a waste of a board for lowes 40 dollors but the mananger did not care you need to get a real manager that does care if needed pay more money you get what you pay for thank god their is a home depot
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November 2023 by Jala D.
First time I came here, I got wood cut to requested measurements. I came back to get the same wood cut, but the manager said he was unable to cut it/wasn't allowed to cute this type of wood. So I had to come back when the nicer guy was cutting. Boooo manager
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October 2023 by Linda A.
My daughter and I were at the Midway Kent store located on Pacific Hwy and had finished our shopping and was at the self-check out counter. At first I noticed that there was a store representative standing close by us watching as we checked our items out, then all of a sudden there were 3 additional representatives standing around in the same area. We were made to feel very uncomfortable. I have had a Lowes credit card for the last several years and do alot of shopping at this location. As I was getting ready to swipe my credit card, a representative all of a sudden came up to me asking if I needed help. Why would I need help paying for my items? To be profiled in this manner made our Saturday shopping very unpleasant to say the least. If the store is suffering from shoplifters, I strongly suggest you open check out counters with those representatives who were standing around us, start working at check out counters and remove the self-check out counters. This experience put a very bad taste in my mouth!!!
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September 2023 by Gail L.
In a world that focuses on the negative I would like to tell Lowes that their store in Midway Kent store has customer service that cannot be matched. David in paint should get recognition for gold star bend over backwards service. I purchased 5 gallon paint cans that are very heavy. He loaded them for me onto a flatbed and shook them and was genuine in his service. As I was checking out I asked for help out and a very nice young man who was going to clock out for the day stopped came over to help take the large flatbed to my car. He smiled and chatted with me and put all the cans in my car with a smile and took the flatbed back for me. This kind of service should be recognized and if you are looking for trainers you have some great ones to consider in that store. Thank you for such great service! Keep up the Great Work!!
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June 2023 by Larry S.
If you happen into this establishment, search for only 1 person. Brittney is a STAR at this location. I find her back near paint, or appliances mostly. She is the reason to visit this location. If you go to the "Customer Service Desk", AVIOD Flo at all costs. She is the nastiest. I bought an air conditioner. I was having a few issues with it so I wanted to purchase a second one. I ordered it AND added myself as an authorized pick up person. I usually go by a nickname on all apps. I went in to get my AC. She turns her back to me to speak to me. IDK if she has a problem with white people or what the issue is. I told he rI was picking up and presented my phone with order number. She didn't even look at it, just walked to the back. She came out and talked to someone else, ignoring me. I stood there waiting. Finally I said "I'm authorized to pick up my order," Without looking at the phone or at me, says "That'll take 24 hours to verify." I said it's available for pick up now. She simply said "OK, bye." I was like so do I refund, what do I do? She walked to the back again with the thanks bye. I asked for a refund of the one I purchased and canceled the order for the second. She just cost this store $500 dollars. I've NEVER been treated like that, and I won't EVER be back to ANY Lowe's over her treatment. I also canceled my account and closed any business I had with them. If this is how they treat vets, I'm APPAULED! Good Bye Lowe's.
