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December 2023 by scott sailer
The crew who came to my house on October 8 & 9 2023 were professional, organized and a pleasure to work with.They showed up on time, and went to work immediately.Bruce was a great lead and kept everyone on track.The guys who went to work on the garage were understanding when I realized I had not separated out my son's tool set and my 2 inch receiver hitch. They knew where to look and saved me from buying a new hitch and his tools.I would like to give a special call out to Torin Fogg. My girlfriend was on edge and when talking with Torin, he was very personable and listened to what she was saying which calmed her and put her at ease during a stressful situation.I would like to thank Dave Pendagraft for being a very good representative of your company. He has always been quick to answer any questions that I left with him. I also was impressed that he had been a packer, and driver, not just a salesman. I felt immediately comfortable in speaking with him in person, which I had not felt with the other companies whom I had talked with. He is a great asset to your organization.I look forward to the second half of the delivery with North American Van lines when they deliver to my endpoint in Cleveland, Ohio.
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November 2023 by Randy Sales
I interviewed and got quotes from three moving companies in the Puget Sound area. Their prices were similar but the personnel at Lile were, by far, the most professional and up front about costs and options. As part of the move, I took advantage of storage for two months between houses, allowing us to house shop without rushing a decision. The representatives with Lile guided me throughout this process. The two moving teams I worked at North American were very courteous and took excellent care of all our belongings. I highly recommend these folks for any residential move and would gladly work with them again.
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November 2023 by Barbara Owens
First time I’ve moved out of state and I didn’t know who to go with. Thankfully North American connected me to a local agent and the rep, David Pendergraft, was really great to work with. Everyone we encountered- packers, movers, driver- was very professional, polite and careful with all our stuff. I’m so glad we went with them!
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November 2023 by Brandon Broughton
I was confident our move was going to be great with northAmerican/Lile until packing day arrived, and that’s when things started to fall apart. Only a crew of two were sent for a very large job, and one of them took 5 hours alone to pack the kitchen. The other was busy mid-labeling our boxes and tossing fragile items into boxes without protection while triple-wrapping plastic clothing hangers. When the loaders arrived the next day, they had to finish packing for the previous crew, since it turned out there were several drawers and random items all over the house that needed addressed. In addition, our 65” OLED TV was bent and the glass shattered upon unpacking due to an improper packing job. I also had a framed memorabilia item from a presidential inauguration that a packer took time out to write “second worst president of the USA” on the box. Avoid Lile at all costs. We should have used United and paid the extra $1,000. It has truly been one unbelievable thing after another, and we’re still unpacking.
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November 2023 by James Waller
Oh boy, where do I even start with this one.....This whole company is an absolute train wreck. They will lie, blame, and otherwise put the fault on anyone but themselves. Please read this review and many of the others where Lile has screwed over their customers and extorted them for additional money in the moving process.From the estimation process through to delivery, we had nothing but issues. At first David came across as a nice genuine human. I had no idea that this was a con to get my shipment to a price I would agree to with the knowledge that he would change our shipment type to an unbounded weight shipment and then charge us nearly $1000 more ONE DAY before delivery.In the NINE DAYS that they had our shipment, they did not once contact this driver for an update.- Lile did not reach out to get the weight ticket from the driver until the day before delivery. At this point, they extorted me for an additional $1000 on what was supposed to be a bounded weight shipment. I refused, and they threatened to put my things in storage and said I would incur thousands in storage fees until I agreed to pay or they would not release my items for delivery.- When I clarified the weight discrepancy and issues we encountered with William Tavita, the "branch manager", he blamed me and said that we loaded additional items onto the truck. We had three additional items that I sent to David after the estimation, and he was aware that those would be loaded but add negligible weight.- David did an extremely poor estimate and was 700 pounds off on the weight of the shipment. Not that it matters -- The shipment was supposed to be bounded, but these shady people changed it. Even the driver was shocked that the weight difference was this much.During this whole process, they blamed me and blamed the driver whilst not doing their due diligence as the company overseeing this move.Lile is, at its core, a bait-and-switch operation. They will lie to get you to sign the agreement at a price that you are okay with and then find ways to change that agreement that ends up costing you significantly more money. If you don't believe me, read the rest of the reviews. I wish that we had before using this company.To William and the rest of the Lile office, you're scammers and should be ashamed of what you do to people. I truly hope you all go out of business, and I will be reporting all of you to North American Van Lines and the BBB.Please see my full review on Yelp since I had to edit this one to get into character limit to respond to Lori's lies.EDIT:First off, I want to thank you, Lori, for confirming what many of the negative reviews state here. Lile will twist words, fail to honor agreements, and otherwise do whatever they can to blame the customer to avoid taking accountability.I have documented evidence that Lile extorted an extra $1000 from me the day before my delivery. They are not "baseless" and "unfounded" when I have direct quotes from Natalie stating otherwise. Lile failed to disclose a difference in pricing until the day before delivery and then threatened to hold my items hostage if I didn't pay in full. They blamed the driver for not communicating, but the driver told me directly that Lile never contacted him. Notice how Lori left this part out.To address some things, I offered to pay extra because David mentioned a difference in weight would come out of his pocket. I tried to be kind when he acted like he would be the one taking the loss if our shipment was over.As for the storage area, I do admit to calling our patio area that in an email when I was disclosing the 2 patio chairs and 1 patio table to David; however an actual "storage area" does not exist. The only items shipped were those in the estimate + the extra 3 items I disclosed. Our actual weight still came out 700 lbs heavier. William tried to blame us and make claims that we loaded even more from this "area", but I have the inventory sheet proving otherwise. No wonder he's in so many negative reviews. Yikes
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November 2023 by Tinsy Dang
This company claims they’re an “A+ on BBB” however, their customer reviews are 1.67 out of 5 with 2 complaints in the last year and 6 more within the last 3 years.They take pride in blaming the customers instead of taking accountability. This is evident by their responses to negative reviews on Yelp and Google. It’s unfortunate that they operate this way, because through numerous moves with North American Vanlines, this was by far our worst experience. Like truly gives NAVL a bad name.
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October 2023 by Judi Masters
Absolutely the very best moving experience I have ever had. Very professional, courteous and friendly. The team has been very responsive and timely. Nothing broken. I recommend Lile North American Moving and Storage very highly.
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October 2023 by Daniel Hong
I totally recommend choosing Lile as an option. The consultation I got was very helpful and they provided a reasonable quote. I had a 2-day moving process where the first day they had people come in to pack and on the second day they had movers come in to load your boxes to their truck. I was very impressed by the professionalism and the skills of everyone that helped. We unpacked our boxes and was pleased to see all the items were in their original condition. The mover also arrived to our destination at our targeted date. Overall, working with Lile made our move a lot easier.
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August 2023 by Presli Marquez
I didn't end up using movers for my move but I wanted to write a review for David. From the start he was very kind and patient with me as I was a bit flustered walking around my apartment during our inventory meeting. He was responsive, explained details clearly, and was just all around a pleasant human to go through the process with. Definitely will be recommending Lile North American to anyone considering a moving company.
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August 2023 by Presli M.
I didn't end up using movers for my move but I wanted to write a review for David. From the start he was very kind and patient with me as I was a bit flustered walking around my apartment during our inventory meeting. He was responsive, explained details clearly, and was just all around a pleasant human to go through the process with. Definitely will be recommending Lile North American to anyone considering a moving company.
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June 2023 by Arabelle Liepold
The entire process was very smooth, from my first communication with David Pendergraft of Lile Moving in Seattle to the delivery of our goods by Donnie and his team of North American Van Lines to our new place in Manhattan. David Pendergraft did an excellent job of walking us through the entire process. Both the packing crew and Donnie and the driver’s crew were very professional, friendly, and on time, and they took great care of our belongings. The pricing was very fair and transparent, and there were no hidden costs. The third-party provider RMS, whom Lile hired to crate our coffee table’s marble top, was also very pleasant to work with. Thanks to Lile and North American, moving across the country was actually a lot easier than expected. We moved several times (including one move from overseas), and this was by far the smoothest experience (and our delicate wine glasses say thank you too)! We would use North American Van Lines and Lile anytime again and highly recommend them.
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June 2023 by Ethan Schwaber
DOES NOT HONOR VERBAL OR WRITTEN CONTRACTSIn October 2021 when we decided to move from North Bend, WA to Nashville, TN. Our plan was to move to TN, live in an apartment for about 6-8 months until the house we were building would be complete. We needed our furniture and belongings put in storage, and then delivered to TN when we were ready to move into our new home.David Pendergraft came to our WA home to give us a quote. He urged us to sign up with Lile soon to lock in the rates, as David mentioned that the rates will likely go up as summer approached. We mentioned that we didn't know exactly when our new house would be ready, but our best guess was somewhere between end of June to August of 2022. David said that the only thing that would change is the storage days. Each storage day had a set rate, and that would just be multiplied by the number of days we needed. The moving costs would stay the same. Since we didn't know the exact timing of moving into our new home, David put 6 months of storage on the contract (he had to list an end date but said the storage was open-ended). All we would need to do is call to extend the storage time frame and let Lile know about 3 weeks in advance of when we needed our items delivered to TN.After signing the contract in November, Lile's plan was to show up on Monday, 12/27, given that our closing day was 12/28. On 12/20, with snow projected over Christmas and into the following week. I sent David a screenshot of the weather forecast, showing 6" of snow on 12/27 and 4" on 12/28, doublechecking that the move could still go on as planned. We told Lile that we were 95% packed and could accommodate an earlier move if necessary. We were told that the move would be fine for Monday, 12/27.As predicted, we got a lot of snow as moving day approached. I got a call from Lile Manager Will Tavita on 12/27 that not one crew showed up that day. The next morning (i.e. closing day), Will called saying that only 1 crew showed up and that we were a priority, but the 40+ foot truck they were driving got stuck on Tiger Mountain. After a few hours, 2 people arrived (we were promised a crew of 4) with a small truck. A third crew member showed up later with another small truck. As you can imagine, it was a nightmare working the home closing with the house not ready due to the move. That day, the crew of 3 put everything that didn't fit in their small trucks into the garage, including outdoor furniture that had snow on top. The snow melted and the resulting water caused damage to furniture and boxes on the ground. Nevertheless, after negotiating with the new homeowners of our house, we were able to get all of our items into storage the following day.Fast forward to June 2022...we realized our new house in TN wasn't going to be ready until August. I called David and he reiterated that the only difference in charges would be the extra storage days. David amended the original contract showing the extra storage days and a new delivery window in August. After both David and I signed the contract, the Lile office reached out saying that the contract was not valid because moving charges had gone up by over $10K and the contract in fine print said prices are good through 6 months after the start of the contract. If we wanted to have our items moved, we would have to sign a new contract and pay the extra cost.This was the first time anyone from Lile had ever mentioned the limit on pricing. I talked with Will and he said that none of what David told me mattered, and he would not honor the revised contract. As the facts show, Lile negotiated in bad faith and did not display the type of trust and integrity that you want from any company. In addition to holding our belongings hostage, Lile was dishonest from the beginning in order to get a sale. You'll notice with other negative reviews, Lile usually responds by blaming the customer--a big sign of the type of business they are. If you're looking to move, I highly recommend using another company--one that will be honest with you a
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June 2023 by Matt Muller
Spot-on estimate from David, who explained the whole process and knew a LOT about the moving industry and gotchas that can arise that people don't think about. The pack and move crew that showed up was prompt, efficient, and took great care of my stuff.
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May 2023 by Ethan S.
DOES NOT HONOR VERBAL OR WRITTEN CONTRACTSIf I could give Lile North American 0 stars, I would. I have used several moving companies throughout my life, but Lile North American's service was horrific. This all started in October 2021 when we decided to move from North Bend, WA to Nashville, TN. Our plan was to move to TN, live in an apartment for about 6-8 months until the house we were building would be complete. We needed our furniture and belongings moved out of our WA house, put in storage, and then delivered to TN when we were ready to move into our new home. David Pendergraft came to our WA home to give us a quote. He urged us to sign up with Lile soon to lock in the rates, as David mentioned that the rates will likely go up as summer approached. We mentioned that we didn't know exactly when our new house would be ready, but our best guess was somewhere between end of June to August of 2022. David said that by locking in the rates then, the only thing that would change is the storage days. Each storage day had a set rate, and that would just be multiplied by the number of days we needed. Our cost of moving out of our WA house and shipping everything to TN would stay the same--in that locked rate. David said that since we didn't know the exact timing of moving into our new home, that he'd put 6 months of storage on the contract (he had to list an end date but said the storage was open-ended). All we would need to do is call to extend the storage time frame and let Lile know about 3 weeks in advance of when we needed our items delivered to TN. Lile's rates were competitive with a few other companies and we signed the contract with them in November. Our plan was to have Lile show up on Monday, December 27th, given that our closing day was 12/28 and that Lile might need 1 day and a few extra hours to pack up all of our belongings. On 12/20, I noticed that snow was projected over Christmas and into the following week. I sent David a screenshot of the weather forecast, showing 6" of snow on 12/27 and 4" on 12/28 (as well as snow starting on Christmas). I wanted to doublecheck that the move could still go on as planned. We told Lile that we were 95% packed and could accommodate an earlier move if necessary. We were told that the move would be fine for Monday, 12/27. As predicted, we got a lot of snow as moving day approached. I got a call from Lile Manager Will Tavita on 12/27 that not one crew showed up that day due to the snow. The next morning (i.e. closing day), I got a call from Will saying that there was 1 crew that showed up and that we were a priority, but the 40 foot truck they were driving got stuck on Tiger Mountain. Instead of doing the safe route of taking I-405 and then I-90 to North Bend, the crew thought it would be easier to go up Highway 18. After a few hours, 2 people showed up (we were promised a crew of 4) with a smaller truck. A third crew member showed up a couple hours later with another small truck. As you can imagine, it was a nightmare working the home closing with the house not being ready due to the move. After a long day, the crew of 3 put everything that didn't fit in their small trucks into the garage, including outdoor furniture that had snow on top. The snow melted and the resulting water caused damage to some of our furniture and boxes on the ground. Nevertheless, after negotiating with the new homeowners of our house, we were able to get all of our items into storage the following day. Fast forward to June 2022... we realized that our new house in TN wasn't going to be ready until August. I called David up and let him know. He reiterated that the only difference in charges would be the extra storage days. David amended the original contract showing the extra storage days and a new delivery window in August. After both David and I signed the contract, the Lile office reached out saying that the contract was not valid because moving charges had gone up by over $10K and the contract in fine print said prices are good through 6 months after the s
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March 2023 by Carol Brown
I would give 0 stars if I could. Lile Moving damaged quite a few items of furniture through sheer carelessness. Then they were rude and condescending to me. The manager would not let me talk and then hung up on me. And they called me rude. I have spent numerous hours on this and on trying to get a correct invoice. My furniture will never be the same and I will not be able to fully move into my new house for months because of damaged furniture. I totally regret having Lile move my things.
