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September 2023 by Daniel D.
awesome place but when i went today 9/23/23 to ice skating at 8:30 i arrived after 9:15 the training was over 9:30 they finished cleaning the ice 9:40 stranger things arrive and looks like to be hulk and the girl from marvel looked like it i might be rong the girl with red hair from avengers then some other blond girl actor from marvel and other movies then stranger things got a crew so i was like wow thats cool and then maybe some other actors i saw 3 security guards i should of asked them if i can sign up being a actor well it was to late well at least i saw then 10:45 it was over then i went home and thats it it was fun ice skating for already 2 months awesome place next time ima record them cuz its cool
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July 2023 by Lawrence W.
We had a blast ice skating for the first time! The facility is very clean, the staff is super friendly and informative, and most of all it was a blast!
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March 2023 by Rachel H.
Completely overpriced compared to other rinks in the area. Not worth paying $20 for around an hour & a half when you can skate for almost half the price at other rinks.
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December 2022 by John P.
Watching paint dry would be a preferable experience than the one we had to endure at the Kent Valley Ice Center last night and to say it was the worst customer experience in my life" is an understatement and should give some indication of how bad this business is run. In all fairness, there were just a few moments that went smoothly, the front door works for example. The lights were on. The air was breathable. After checking in, it became fairly obvious that the equipment has been poorly maintained because the skates just did not cut the ice at all. After inspection the skates we were issued had never been sharpened. The blades were flat as though they were fresh out of the box. One revolution on the ice and the entire family concurred that they were all having the same issue. To say that this family-owned business and its staff could not care less of the concerns expressed cannot be overstated. The arrogance and condescension, not to mention the scowls that I was even addressing the skate's condition was dismissed with comments like, "Hundreds of people skate here weekly and use the same skates," and "We don't sharpen the blades because people will cut themselves", and it seemed reasonable enough to request a refund but even that became a cumbersome chore. "What I'm gonna need to do is to talk to the guy at the register," not an ounce of empathy, not one sense of apologetic regret, there was nothing but annoyance that anything was being brought up to begin with. In fact, the defiant disrespect is what triggered this review; berating my girlfriend and egging her to "write a Yelp review, if you have a problem with it". Another employee - an older gentleman - attempted to rectify the situation by getting another pair of skates but the first employee intercepted him and denied him offering assistance and potentially remedying the entire ordeal. The employee trying to help just shrugged his shoulders and shook his head saying, "I just work here", as we all stood there in disbelief. Trying to secure the refund was no easy feat, every employee (with the exception of the older gentleman) was smug, dismissive and there was just this air of disrespect that lingered in the atmosphere as if, "How dare we?" They even went so far as to quip, "Why don't you just buy your own skates, instead of using the loaners?" They were angling for an argument, and I didn't feel the need to give them the satisfaction, and he went on to say, "Well, good luck with my Dad," as if, now the refund was not an option anymore. Begrudgingly, "Dad" fulfils the request with "son" lurching in the background with this disdainful look of dissatisfaction. Being a business owner myself, supporting local businesses is part of our ecosystem, but this experience has made this business the exception to the rule. The disrespect, the arrogance and the defiance led me to believe that this wasn't the first complaint they received and most likely won't be the last, but one thing is for certain; I will never return, and I would advise against anyone doing business with this skating rink in the future. On a personal note, family-owned businesses are the lifeblood of most communities and a successful business benefit everyone but the unprofessionalism and the treatment, behaving as if my family's experience, or concerns or safety was beneath them was appalling and I had pity that the "Dad" in this scenario had "kids" representing his legacy like this.
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November 2022 by Angela M.
Took my daughter there for the public ice skating on a Saturday and completely expected to see John Q. Public types of folks skating around. What I did NOT expect was fully suited hockey players practicing moves on the rink while said John Q. Public types were trying to skate! This was not the time for them to be practicing, AT ALL. People were falling down around them trying to avoid getting hit, my daughter included. Once the public skate time was over, the rest of the team came out on the ice to practice - LIKE IT SHOULD HAVE HAPPENED IN THE FIRST PLACE. Not impressed, you guys!!!
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August 2022 by Canada T.
Went to watch a hockey game with my SERVICE DOG on 8/14 and they asked me to leave. Stating that they had a no "pets or service animal" policy. After telling them I know my rights as a disabled person, the employee let me know that the manager has their "own rules" and i would need to contact them. But i was interfering with HIS JOB (we were just sitting on the concrete steps. My SERVICE DOG laying down at my feet) and he couldn't do anything for me. After leaving a voicemail on both numbers given I have still not received a call back!!!! So just incase anyone needs their SERVICE DOG with them at all times. This is NOT THE PLACE. Will never be coming back and spreading the word about the ILLEGAL injustice that happened. I attached photos of their signs stating no pets but A SERVICE DOG IS NOT A PET. If I do not get a response back I am going to be contacting the Better Buisness Bureau due to getting discriminated against due to my disability.
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August 2022 by Jm P.
THey have alot to do here! putt putt golf, batting cages, ice skating, hockey, they are also connected to baseball fields and a kids park. they also offer rental equipment for everything. Service was friendly and if you okay golf you get a chance to win a free game by playing their plinko board.
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February 2022 by Sarah G.
This place might be okay during non Covid times, but in the middle of the Omicron no one working there was wearing masks and half of the people skating did not have masks. We arrived right at the beginning of the open skate skate session and it got more and more crowded which is fine, but when half of the people didn't have masks I was out. It was also dirty. I think I will head another direction for a rink next time.
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October 2021 by TJ O.
They have kept their prices for public skating and what have you at limited capacity pandemic prices when other rinks have gone back to the actual admission prices they should be at. $20 for any age group for a public skating admisssion is abysmal, Kent management you should be ashamed of yourselves, the only rink that should be allowed to charge such a rate should be climate pledge arena lol. Save your money folks , go to another rink like sno king where admission is $12, or even sprinker where it's under $10. What a rip-off Kent .
