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February 2024 by chris speno
Lae and his team operated like a well-oiled machine. I have been going to this location for a few years now and it's always about the great experience I get with this crew.
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February 2024 by Chad Biesman
Recent update: The cost to fix my Jeep after going to Jiffy Lube was almost $1,700. Not very happy about this at all. I'd steer clear of this Jiffy Lube.Update: My jeep has been leaking oil since I went in to have it changed. This will possibly be a costly fix. Sheldon was so angry the whole time he worked on my car, I'm suspicious he did something to damage my car. I would avoid this place at all costs. Go somewhere else. No need to pay someone to be extremely rude and hostile to you, and potentially damage your vehicle. I've never even heard back from Jiffy Lube guest experience team about this terrible experience. Do better.Good morning. I just left my neighborhood jiffy lube after getting my oil changed, and I was so appalled and angry from the experience I just had. I got there at 6:50am, because I know there can sometimes be a wait, and I have a lot going on today, so was hoping to get in quickly. The employee was sitting in their truck when I pulled up. After a few minutes, mind you...it wasn't 7am yet, so I didn't expect to get in before opening...he got out of his car looking really pissed off...went into the shop and waved me in. I started to get out of my jeep, but he yelled "Stay in your vehicle!". I had my window down, and the entire time he worked on my oil change he was saying things out loud like "This is what I hate about this job." He was slamming drawers and generally seeming really annoyed and angry with a really terrible expression on his face the whole time he did the oil change. The only things he said to me were "Turn on the vehicle!" "Turn it off!" and all in a rude tone. He didn't greet me, say good morning, ask me what services I was wanting done...nothing! He then tells me the cost ($134.00), and I say I had a coupon. He then tells me really rudely "That's the kind of thing you mention at the beginning!" to which I replied "You didn't say one word to me. Not one." He stomps back to his computer, and yells out the new amount as he's walking back to me. I paid and left.I was so angry and taken by surprise at how horrible this whole exchange was, I was shaking. What a truly terrible way to start off my weekend. This Jiffy Lube is literally 5 minutes from my place. I will travel anywhere else to never go here again. This employee was truly going out of his way to be as rude and awful as possible. I had been to this location before and did not have this experience then. I was genuinely worried he was doing damage to my car the way he was working on it. I'd suggest going to another jiffy lube or another chain altogether. That's what I'll be doing.
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February 2024 by Tonny K
Good Service and quick. Keep it up
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February 2024 by S T
The staff really seems to know what they are doing. Taking the time to tell if there were any problems and also giving me the options of my choosings
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February 2024 by Shannon Acena
Outstanding service all the way around. I definitely will go back for future oil changes. Shel was super informative and had the best customer service I have had in a long time. Thank you
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February 2024 by Stephanie Nelson-Penland
The team at the Kent (Washington St) location are GREAT! Im a housesitter so am in different areas all the time, but I always drive to the Kent location specifically as they give the best service and experience, every time. Shel and his team today (sorry, I didn’t catch the other gentleman’s name!) were fabulous. I’ll keep coming back to Kent!
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February 2024 by BETH MCCLEERY
Giving a 1 as I can't give azero.they did not replace bolts on skid plate & it came loose on a busy narrow hiway. Thank God WSP came to rescue & tied on with twisties! (Last Aug.) New skid plate finally available to install & will cost 390.00 . I feel jiffylube should pay this..
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January 2024 by Abeer Albalawi
We had a very bad experience. After changing the oil, the car started making noises. I didn't wait and went to the mechanic right away. We discovered that the oil filter was not installed correctly. There are also several Setscrews missing, some of which were not installed well. The mechanic told me I was customer no. 3 I complained after changing the oil at the same branch. Fortunately, it didn't cause my car to break down like the other two. If you want questionable service, go there and good luck wasting money.
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January 2024 by Naqibullah Mayar
Employees are highly unprofessional and need to learn what exactly they are doing. Two employees were struggling to replace the air filter; it took them more than 5 min, and they still couldn't figure it out; finally, another person, who seemed to be trained and professional because he had a name tag, fixed the air filter.
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January 2024 by Jesse Darth
Great customer service Shledon drive to auto parts store to get air filter. Really appreciate the service snd really kind and explains all the offers and recommendations.
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January 2024 by Cardina M. Tam
So I generally try to avoid Jiffy Lube… my momHad the worst experience at one. But I have to admit, this one in Kent was wonderful. Shel was very thorough and so nice. He was funny and knowledgeable and I really appreciated his help! I recommend this JL. Thank you Shel & team! :)
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January 2024 by Jesus Hernandez
Great fast service . Will come again and again. Coupons sometime available online per site location. Can’t beat it.
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December 2023 by Jd S.
Got recommended the wrong oil from Oreilly's. JR let it be known that it was the wrong oil, at first I was skeptical but after looking it up somewhere else I found out he was right! Good service
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December 2023 by Gregory N.
They changed my oil quickly and efficiently I was turned away thrice at another location so happy to have it done!!!
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December 2023 by Odessa G
Great experience. Shel & didn’t get one other gentleman’s name but they were great! Even let me know of free top offs til my next service! Thank you & merry Christmas!