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June 2023 by Suzi Rodriguez
Came here to shop today and couldn’t get service because I’m not a white lady. Two people helped the one old white lady in the store and were very friendly with her. One walked over to me with a sneer and I walked out with nothing even though I was very interested in a lovely dress. I do not recommend anyone who does not have the right skin color, to go to this store. Save yourself the feeling of being profiled and being looked down upon and spend your money elsewhere. For anyone in management reading this review, I was there on 6/24 at the Kent location at about 5:30 PM and the brunette lady is with whom I had this experience.
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December 2022 by Jill E.
Saw some of the reviews for poor customer service and I'm not sure why, every time I've been there the women have been so accommodating and always ready to help. Yes their clothes are expensive but they are always comfortable and at my tender age i'm looking for comfort first. If they don't have an item in stock, they are more than happy to order it for you. The order coming from the main ware house can be pretty slow but that's not their fault. Their clothes are good quality, i have some that I've been wearing for years and if you pick carefully they are classic styles. Love that they give me 10% off for my birthday along with the 5% for using my Jjill card.
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October 2022 by Maurice Connon
Love this store. I always find things that fit me well. This time I got two pairs of jeans.
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June 2022 by D LF
My go to place for tall women's clothes.
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May 2022 by Diane Collier
Lots of good sales on great clothing. Very helpful staff.
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May 2022 by Kellie Hendi
Beautiful clothes and doting staff
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February 2022 by Kellie Greer
Beautiful clothes and doting staff
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August 2021 by Danita Day
Very helpful staff. Great sales, clean store
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May 2021 by Vegas VickyV
Great service.
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April 2021 by Patricia Wolters
Clerk's very helpful and friendly. Showed me the sales.
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December 2020 by Brandy C.
The staff at Kent station are always friendly and helpful. I love the material of their clothes and how well made they are. I only gave it four stars because it is sometimes slow to order something online at the store. This may not be the staff's fault but J Jill stores in general. Though the ladies are not very fast typists. I do, however, like the option of ordering a size online that is not in the store for free so I guess it is worth the hassle.
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February 2020 by Deborah C.
I bought a rain coat on line from J.Jill. It was too big so I called the Kent store and they are ordering me a new one and sending it to my home. I talked to Jan (And another person so sorry I don't remember her name, it was on 2-4-2020.) I can not remember when I have had that level of customer service. I worked retail for 30 years and know what it should be, Jan and (?) at the Kent WA. store is exactly what we taught our Mgrs. to be. Thanks for making me believe great customer service is still out there. Deborah, from Bonney Lake WA.
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January 2020 by Monica Wagner
Great customer service!
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November 2019 by Jordan Hussleton
J.Jill has a good selection of women's clothing, accessories, shoes and sizes that fits my body.
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October 2019 by T T.
I'm giving this store a ONE STAR for lack of customer service. I walked in and there was only 1 other customer in there and TWO employees. They ignored me and never said a word to me. I walked out and went to Chico's a few doors down. I walked in and immediately got a friendly greeting. Customer service still works. I will never go back to this store.