Hertz / Uber Vehicle Solutions

Car Rental
Hours: Hertz / Uber Vehicle Solutions is a rental car company that has received a mix of reviews from its customers. While some have had negative experiences, many have praised the exceptional customer service provided by the staff, particularly Lisa, who has been described as knowledgeable, professional, and helpful in resolving various issues. Despite some challenges with the company's systems and processes, such as difficulties in reaching customer service and inaccurate billing, the majority of the reviews highlight the dedication of the employees in going above and beyond to ensure a smooth rental experience. Customers have appreciated the staff's willingness to assist, exchange vehicles, and provide transportation when needed. The reviews suggest that the staff at this location, especially Lisa, are adept at handling the demands of their roles and maintaining a professional demeanor, even when faced with rude or entitled customers. They are recognized as a valuable asset to the company, demonstrating their commitment to providing excellent customer service. Overall, the reviews for Hertz / Uber Vehicle Solutions paint a picture of a rental company that, while not without its challenges, is dedicated to resolving issues and ensuring customer satisfaction through the efforts of its hardworking and professional staff.

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1. Kent, Washington