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November 2023 by Sheree U.
If i could give a zero star review for the store managers Michael Hunter and Kevin Carlson i would. My mom was awarded $100 gift card for her retirement that was purchased at their store. As she knows that all sales are final for gift cards. Her card just would not work in their terminal. As my mom approached them to discuss the issue Michael told her that she needs to back up he likes his space. Is that how you treat a senior citizen in your store. She was trying to make room for the other shoppers in the store and not clog the isle. He was very rude and dismissive. Kevin told us that unfortunately their is a huge issue with fraud with the gift cards if they know that then why not put them up like they do alcohol? People are wasting money in their stores and instead of being apart of the solution they are apart of the problem. I have never seen a " store manager" that isnt solutions driven. This is by far the worst Fred Meyer in our area and we WONT BE BACK!!!!!!!!!!!!!!!!!
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November 2023 by Jaspal C.
Bad service employees are really bad behavior with customer I don't recommend anyone go there
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November 2023 by Ira Zin
I highly appreciate pharmacy staff for help. I mixed up the day of my daughter's covid shot appointment, and they were so nice to change it for me and gives my daughter that shot in a time we came. Thank you so much!
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November 2023 by Cara L.
There is always a gigantic line for the customer service desk, pretty much, no matter what time of day. Most of the employees here are rude and at best, act rather irritated and short with you. While waiting in the never-ending customer service line, I heard them talk about a customer as soon as she started walking away and saying very negative things about her, obviously within earshot of all the other customers, which I found pretty unprofessional.
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October 2023 by Kellie F.
Police at both entrances??? Really??? Fred Meyers needs to lighten up a little...the police and armed security everywhere here is crazy and they kept watching me like they think I was stealing or something wtf this is not a very comfortable environment to be in...
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September 2023 by Tey W.
incredibly rude and poor delivery. I spoke to three different supervisors just now to have the apply the $19.00 credit that they owe me from the previously messed up order, and ALL of them told me they cannot do that. apparently, the customer is supposed to know (without any instructions to do so) to REQUEST that the money owed to them is applied to the order! ridiculous. the last supervisor I spoke to, when asked to be transferred to his boss, told me that there is No One above him who accepts phone calls. I literally burst into maniacal laughter. of course there isn't. they would constantly be flooded.all this started from my prior order that was delivered and left at the wrong address, and I even sent photos of my my front door, versus the photo of the one the delivery driver sent me, and it is Clear that it was left at the wrong door. it took me speaking to ten different people until I finally was able to have a partial credit issued to my credit card. ridiculous!do not shop here unless you want to be treated with disrespect and shady business practices. they are essentially forcing customers to "buy more" in order to get their own money repaid. isn't this called bait and switch?
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September 2023 by Stasi Bowen
The security dudes checking receipts is overkill. They're not even checking the items in the shoppers' bags, so what exactly are they actually checking? I don't pay a membership fee to shop here and there is no disclosure regarding the receipt checking at the entrance of the store, nor is there any material at the checkouts or self checkout regarding having to present your receipt upon exit, yet they have a third part security company checking the receipt. Just marking it with a pen, not checking your bags or item count to see that it matches. Totally pointless process they have in place.
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August 2023 by Charles W
Rarely get refills right. Overcharge me constantly. Give me misinformation about statuses and waste my time.
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August 2023 by Karen Faulkner
I’ve always had a positive experience here.I’ve found that if you’re gracious with your understanding of their limitations you will get understanding back.However it is true that they are a very busy pharmacy and sometimes they don’t even have the medication you need and you have to return on a different day.I suggest signing up for text alerts to let you know when your prescription is ready for pick up.
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April 2023 by Melissa Flick-Westervelt
I’m afraid of coming to this store. I LOVE Fred Meyers. Your staff works their tails off and are met with below standards. Shoot the animals at the zoo are treated better. Do SOMETHING about your crime. I refuse to come there being afraid of being shot, accosted, harassed. This is insane what your staff has to endure. HELP THEM, THEY ARE YOUR TEAM THAT HELPS YOU GET YOUR BONUSES. Safety needs to be addressed 100%.
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February 2023 by Jaime M.
The taller guy that works in the meat and seafood department who has glasses is always extremely rude here. I don't know how he hasn't been fired. Everytime I shop here he has an attitude and is unhelpful. I've seen him be rude to even his own coworkers? When you ask for help he give abunch of attitude.. even though it's his job? The last interaction I had with him I asked him what I could substitute for a certain type of meat and what what the closest type and he was bothered that I asked him for help and he literally says "nothing". ??? Yeah thanks for the help. I'm not asking for 5 star service, just for Fred myer to hire decent human beings who don't treat people like trash and make them feel dumb for asking for help, when it's there job.
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January 2023 by Patrick N.
Our recent order for delivery by "Instacart" from Fred Meyer in Kent, went wrong in every way possible. Caused by poor delivery service from instacart, our order was never delivered or delivered to the wrong address. So, I re-ordered, and delivery was scheduled for 10 AM. By 1:00 Pm the second order had not appeared, so I went to the Fred Meyer store to register a complaint and or get my money back. Th manager was sympathetic but was unable to help and I don't know why and went home only to find my order had been delivered four hours late. As I looked int my checking account and to my surprise, I had paid for two orders from Fred Meyer; adding insult to a bad experience with Instacart. I had to change my credit card to avoid further theft. Today, my account has been refunded to the amount paid for groceries never received and with to thank Fred Meyer's honesty, never again will we use or recommend INSTACART! Four stars are for Fred Meyer and thank you.
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November 2022 by Elaine T.
BOYCOTT "Home Chef Deli Roasted Chicken: Very small, Dry, Half-Cooked. Not Seasoned At All ~ Dog Food. Maybe? (What else YOU GOT?) FM DELI IS the PITS!
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November 2022 by Parmjot Kaur
Very bad experience with staff is so rude especially manroop dhillon indian lady and Rachna patel these ladies are so rude ,verbally harassment,they don’t know how to talk people and staff they think they are owners this pharmacy cuz they don’t do nothing just give wrong medication sometimes and don’t talk nicely just give oders stupid uneducated indian bossy ladies think we are boss fred meyer need new managers on this pharmacy otherwise they will down with there business
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September 2022 by Lisa P
Youd think that if you are responsible for dispensing drugs, you could be more responsible for having them ready. On time. Especially if they you are filling them for us on a regular basis. EVERYTIME something is wrong, where you have not filled the entire prescription and we have to wait! Terrible customer service, and yes, there has been rudeness, as well! Shame on you Fred Meyer's pharmacy!!! We have had enough and will take our business elsewhere!!!
