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November 2023 by Sheree U.
If i could give a zero star review for the store managers Michael Hunter and Kevin Carlson i would. My mom was awarded $100 gift card for her retirement that was purchased at their store. As she knows that all sales are final for gift cards. Her card just would not work in their terminal. As my mom approached them to discuss the issue Michael told her that she needs to back up he likes his space. Is that how you treat a senior citizen in your store. She was trying to make room for the other shoppers in the store and not clog the isle. He was very rude and dismissive. Kevin told us that unfortunately their is a huge issue with fraud with the gift cards if they know that then why not put them up like they do alcohol? People are wasting money in their stores and instead of being apart of the solution they are apart of the problem. I have never seen a " store manager" that isnt solutions driven. This is by far the worst Fred Meyer in our area and we WONT BE BACK!!!!!!!!!!!!!!!!!
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November 2023 by Jaspal C.
Bad service employees are really bad behavior with customer I don't recommend anyone go there
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November 2023 by Cara L.
There is always a gigantic line for the customer service desk, pretty much, no matter what time of day. Most of the employees here are rude and at best, act rather irritated and short with you. While waiting in the never-ending customer service line, I heard them talk about a customer as soon as she started walking away and saying very negative things about her, obviously within earshot of all the other customers, which I found pretty unprofessional.
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October 2023 by Kellie F.
Police at both entrances??? Really??? Fred Meyers needs to lighten up a little...the police and armed security everywhere here is crazy and they kept watching me like they think I was stealing or something wtf this is not a very comfortable environment to be in...
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September 2023 by Tey W.
incredibly rude and poor delivery. I spoke to three different supervisors just now to have the apply the $19.00 credit that they owe me from the previously messed up order, and ALL of them told me they cannot do that. apparently, the customer is supposed to know (without any instructions to do so) to REQUEST that the money owed to them is applied to the order! ridiculous. the last supervisor I spoke to, when asked to be transferred to his boss, told me that there is No One above him who accepts phone calls. I literally burst into maniacal laughter. of course there isn't. they would constantly be flooded.all this started from my prior order that was delivered and left at the wrong address, and I even sent photos of my my front door, versus the photo of the one the delivery driver sent me, and it is Clear that it was left at the wrong door. it took me speaking to ten different people until I finally was able to have a partial credit issued to my credit card. ridiculous!do not shop here unless you want to be treated with disrespect and shady business practices. they are essentially forcing customers to "buy more" in order to get their own money repaid. isn't this called bait and switch?
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September 2023 by Stasi Bowen
The security dudes checking receipts is overkill. They're not even checking the items in the shoppers' bags, so what exactly are they actually checking? I don't pay a membership fee to shop here and there is no disclosure regarding the receipt checking at the entrance of the store, nor is there any material at the checkouts or self checkout regarding having to present your receipt upon exit, yet they have a third part security company checking the receipt. Just marking it with a pen, not checking your bags or item count to see that it matches. Totally pointless process they have in place.
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April 2023 by Melissa Flick-Westervelt
I’m afraid of coming to this store. I LOVE Fred Meyers. Your staff works their tails off and are met with below standards. Shoot the animals at the zoo are treated better. Do SOMETHING about your crime. I refuse to come there being afraid of being shot, accosted, harassed. This is insane what your staff has to endure. HELP THEM, THEY ARE YOUR TEAM THAT HELPS YOU GET YOUR BONUSES. Safety needs to be addressed 100%.
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February 2023 by Jaime M.
The taller guy that works in the meat and seafood department who has glasses is always extremely rude here. I don't know how he hasn't been fired. Everytime I shop here he has an attitude and is unhelpful. I've seen him be rude to even his own coworkers? When you ask for help he give abunch of attitude.. even though it's his job? The last interaction I had with him I asked him what I could substitute for a certain type of meat and what what the closest type and he was bothered that I asked him for help and he literally says "nothing". ??? Yeah thanks for the help. I'm not asking for 5 star service, just for Fred myer to hire decent human beings who don't treat people like trash and make them feel dumb for asking for help, when it's there job.
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January 2023 by angie shupe
Loved Anita who helped me with getting a chain and my grandkids jewelry. She's a great person! Thank you?
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January 2023 by Patrick N.
Our recent order for delivery by "Instacart" from Fred Meyer in Kent, went wrong in every way possible. Caused by poor delivery service from instacart, our order was never delivered or delivered to the wrong address. So, I re-ordered, and delivery was scheduled for 10 AM. By 1:00 Pm the second order had not appeared, so I went to the Fred Meyer store to register a complaint and or get my money back. Th manager was sympathetic but was unable to help and I don't know why and went home only to find my order had been delivered four hours late. As I looked int my checking account and to my surprise, I had paid for two orders from Fred Meyer; adding insult to a bad experience with Instacart. I had to change my credit card to avoid further theft. Today, my account has been refunded to the amount paid for groceries never received and with to thank Fred Meyer's honesty, never again will we use or recommend INSTACART! Four stars are for Fred Meyer and thank you.
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December 2022 by B S.
Are you a law abiding citizen curious of how it feels to be a criminal? Have you always wondered what it was like to be a thief, without having to actually be a thief? Well you're in luck! This Fred Meyer will have someone follow you around and profile you without having to steal a thing! You'll be able to have an undercover and/or even not-so-covert employees follow you and your family around while you try and shop. That cringy, gut-wrenching-guilt feeling will soon overwhelm you and all of the money you've spent over the many years of shopping at FM will soon be forgotten. You'll be able to watch as substance-dependent transients roam around freely, making others uncomfortable, pocketing items in front of you and making you realize "wow. This is how they must feel." But don't worry, these people have more rights than you! Although we work, volunteer and contribute to society, our community and to the economy, it doesn't matter or exempt us from profiling. Fred Meyer does a great job of reminding me it's 1882.
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November 2022 by Elaine T.
BOYCOTT "Home Chef Deli Roasted Chicken: Very small, Dry, Half-Cooked. Not Seasoned At All ~ Dog Food. Maybe? (What else YOU GOT?) FM DELI IS the PITS!
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September 2022 by Reggie M.
Why is it Freddie's new policy to scan my drivers license to buy over 18 products like beer when a glance at my license will show I'm long-in -the tooth and born during Eisenhower"s first administration ? Don't color me paranoid nor with something to hide but I refuse to have my driver's lincense scanned even with reassurnce I won't go into any system nor will they rat me out to Medicare for my bad habits. Color me stubborn. Color Fred way beyond "Curious Yellow . After waiting a painfully long time to buy a simple pack of smokie treats and Bic lighter, I'm tokd by the ummm, "freindly" cashier/customer service rep they won't sell me freaking smokes beer, airplane glue, spray paint etc...without reading the bar code on my DL, when its clear I'm over 60 and not a Krylon Cowboy nor Lacquer head. Oh well Fred see 'ya wouldn't wanna be 'ya. I promply tossed my FM rewards card in the dust bin of bad memories and hello Safeway.
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August 2022 by Christal Brewton
The people that work there are great they are doing the best they can with the people that actually show up for work….
Please be patient with them they work very hard for everyone.
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May 2022 by Neal F.
I only shop at Fred Meyer once in a while and it seems every time I do go there there is always a reason not to go back. I understand the lack of employees in the store is an issue but, the quality of the workers has gone down as well. I went in on Thursday mid-morning to have a little bit of cooked food from the deli section. They were still cooking and had to settle for Chicken tenders. The employee barely spoke any English, and when I asked for a supervisor that gal snapped at me saying "She is ALREADY helping you....". Rather than argue, I paid for a few tenders and went to sit down to eat, and lo and behold, the same woman was sitting there feeding her face and girthy frame while playing with her cell phone. Fred Meyer always had too few people working in the store but this person should not be in customer service at a food company. They never seem to learn and I will not come back here.