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February 2024 by Michael Pennington
Manager on top of her game. Very helpful, extremely knowledgeable. Very attentive to my needs and time.
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February 2024 by Pasha Karriem
I appreciate the time they took to take care of my car. They solved an issue that others had misdiagnosed. I feel better driving now.
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February 2024 by Mohammad Kohistani
Fake auto care in Washington. Despite all these negative reviews still I went and got my lesson. They fix your vehicle on the picture they provide as work paper that’s it.
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February 2024 by Mukul Ranjan
Service is pathetic, I got stuck with this firestone for 2 days and 4 trips to get tire change. With no wait time estimate for whole days. They put wrong tire on 1st day and next day charged more for the right tire with no wait time estimate or courtesy to squeeze you in. This was just one tire replacent not even all four. I will not suggest anyone to go there.
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February 2024 by Mukul R.
Service is pathetic, I got stuck with this firestone for 2 days and 4 trips to get tire change. With no wait time estimate for whole days. They put wrong tire on 1st day and next day charged more for the right tire with no wait time estimate or courtesy to squeeze you in. This was just one tire replacent not even all four. I will not suggest anyone to go there.
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January 2024 by Robert (Big Red)
They try too up sell. And they got my car issues wrong..went elsewhere thT actually knew what they were talking about....it would of totally cost me alot
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January 2024 by Mapo Palelei
Communication was great to let me know that my car will be returned at a later date due to an uptick in cars being serviced. I received my car and everything was fine up until I started driving it to work the next day. My car powered down mid way through the commute and I ended up pulling over to a gas station to see what was wrong. To my astonishment, whoever serviced my car forgot to plug the alternator back in. This is very dangerous as I do travel on a very busy road and my expectations for service should be that they check everything before they release the vehicle. Giving it a 5/10 for that reason alone cause it did put me at risk, other than that everything else was great.
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January 2024 by Katie Edick
They are unethical and sexist. They would not have done this to a man. I went in for a break inspection. They told me the pads are at 5 and 3mm. Therefore they need to be replaced. Then they went on about how that’s metal to metal. I need all new rotors. I argued and said that was false. They then decided to come up with rotors aren’t made the same anymore blah blah. Quoted me $1500. Took my car to the dealership I bought it from.. just pads are needed. $600. Y’all are a joke and try to take advantage of people who y’all think don’t know anything about cars.
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January 2024 by Manuel Roxy Juan
Heavenlee the service advisor was very patient and accommodating to my service request and questions. All was addressed properly.
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January 2024 by Michael Gamble
Quick, fast and reliable
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January 2024 by Lu-Hiep Phan
I schedule my appointment ahead of time, and when I arrived, my appointment was completed without delays. At the Covington location, I arrived early and was told that I had to wait for an indeterminate amount of time until three other appointments was completed. Needless to say, I will be coming to this even though it is out-of-the-way for me.
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January 2024 by Michael Wheaton
The desk clerk was very friendly and informative. I highly recommend this store over the others in the area. The service provided here is outstanding.
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December 2023 by Kaveh Saleminejad
My experience with Firestone was utterly disappointing. I called ahead for a flat tire, was promised a slot at 3:30, and took time off work to make it. However, I sat around for a baffling 1:30 hours until 5, watching technicians stroll aimlessly, treating the shop like a playground. Despite my complaints, they seemed indifferent to their customers' time. Save yourself the frustration and steer clear of this place for any vehicle needs.
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December 2023 by Joe H.
Friendly, but not time conscious at all. Job was scheduled for 1 hour max and car not even moved in over 2 hours of waiting. Most likely will never return due this lack of respect for my time. Simple tire repair, no excuse.
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December 2023 by Random Guy
If there is 0 stars i would rate this place at zero stars. I went there and i thought i was a ghost. Receptionist didn't even say hi back to me. Waited by the desk for around 4 minutes while she was “busy” looking at the computer, eventually i gave up and left. I had to look in the mirror to make sure i wasn't a ghost. It takes 2 seconds to say hi and “i will be with you in a second” a place that doesn’t treat people with respect, i dont think they fix their cars with respect or care.
