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July 2024 by Hannah Lie
Wow! Such good service and kind. I will make the drive to be taken care of!
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July 2024 by Rafael Calonzo
My old employer emailed me a paid shipping label and some very sparse instructions on how to send my computer back to the mothership via FedEx Office. Many of my coworkers had already experienced varying degrees of success sending back their gear--ranging from having to hustle around to different stores, to convincing skeptical FedEx workers that yes, the company said to charge them for packaging, to outright hostility and a near fistfight (story possibly exaggerated for effect).
So I was pleasantly surprised when the worker at this location (I wish I'd caught her name!) listened to my situation and simply said "No problem, I can do that." She measured and weighed the items, figured out how to cobble together an odd-sized box for the merchandise, printed me a tracking receipt and sent me on my way in less than 5 minutes. I was very impressed by her professionalism and efficiency--a rare thing in customer service these days.
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October 2023 by Amanpreet Atwal
Worst service i have ever seen . They always delayed packages never been on time. The best thing of these people they always have an excuse. Better tu use USPS/ UPS
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September 2023 by Shellie Willits
I used fed ex last week to ship two packages to AZ from Wa. To my daughter and grand daughter for their birthdays. Today my daughter sent me a video of one of them and it was damaged. The item in it was a painting that I worked on for over 6 months and its ruined. And can't be replaced. I'm very very upset. I paid almost $100 to send these things.
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August 2023 by Satya 0379
Worst store and professional who can't take pictures of babies and asked me to search for professional. Worst suggestion from the old lady in store.
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July 2023 by Steven van Doorn
Their hours online as well as on the door say they open at 9:00 a.m. Monday through Friday, but there's no one here 9:15 on Tuesday. No answer on their phone number. Looking at their reviews this is apparently a repeating issue? How does that happen?No way to pick up my print order or confirm when I'll be able to...
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June 2023 by Betsy Papaly
Very convenient location at Kent Station. Easy to print, copy, ship, etc. Deb is extremely helpful and kind! Love the personal assistance and great attitude.
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June 2023 by Joyce S.
I went to FedEX in Kent Station, although I was planning to go to a different one who had helped me with weird problems in the past. I didn't catch the women's names. one was a pleasant women with brown greying hair, a nice smile. I had had this horrible problem returning my Sketcher to Amazon. I never had problems with returns. But I had 7 or 8 copies of approvals that supposedly had return label on them . Except the space was blank. After calling Amazon directly I finally got a label. When I downloaded it to my drive. I took off for FedEX. Seems that I can't email this label. I could email everything else in my drive. The very kind woman worked with me for at least 20 minutes. She said maybe she could "direct" something. She was having trouble when this younger (of course) woman stepped in. Took her a while to get it done. And voila! I was done! It was sneakers from Great Britain that had at least eight pages of shipping label! These two saved my life! You can imagine an little old lady trying to fix this. And I don't have the money to just keep them. Thank you. Thank you!Joyce
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April 2023 by Chris L
Great customer service. The store manager, Alex, Kai, and Brittany really have gone above and beyond on a big printing/lamination job. I have used this store for the same printing job a couple times this last year and plan to keep using them in the future.
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April 2023 by Felix G
These clowns can’t even bother to answer the phones.
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February 2023 by Caprial Moran
I have had wonderful experiences at this FedEx. The wait time was minimal and the customer service given by Deb was excellent! She was able to recommend box sixes and the best way to ship. Even when I came in with MANY heavy boxes, Deb was pleasant and friendly. I will be coming back here for any future package shipping needs.
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December 2022 by Armando Bargas
Professional service on a busy busy saturday is very appreciated!
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December 2022 by Kent Wa
crazy staff they dont know how to manage their duty just shame on them
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September 2022 by Sharlie Z.
Awesome, friendly, and helpful customer service. I appreciate their professional demeanor and happy attitude. Overall very pleasant experience.
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April 2022 by Jonathan Hardie
Kai and Alex who were working not only said that FedEx already delivered my package Monday at 638pm, but their system had a glitch and would send me a double message that my delivery was ready for pickup by April 18th. I got that message this morning April 23rd at 1002am.
