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February 2024 by Śivakāmī Esther
Submitted sample on Jan 5 2024. Called on Feb 5 2024 to ask why it wasn't processed. They said it would be process asap. It is now Feb 15 2024, I don't even think my sample is good anymore and they still haven't processed it. I called and they wanted to charge me anyway and I still don't have my results!!
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February 2024 by Felipe Gutierrez
Never use Diagnos-tech. More than two months ago, my girlfriend sent about four different samples, including saliva and coprological samples, to be tested. Neither us nor the doctor has heard any news from this laboratory. According to the doctor, the lab mentioned they are facing IT issues, and the results are stored in the system with no access to them. Please, DO NOT use this laboratory.
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February 2024 by Sarah
DO NOT I repeat, DO NOT ever use this lab. They are completely unprofessional, disorganized, and they still owe me a refund for a check they cashed almost 3 months ago for zero services rendered. They said their internal system crashed and they were unable to complete the lab tests for me. But they were happy to cash my check immediately and now they won't provide a refund. I've called over and over and over again , sent email after email after email demanding refund. They almost never answer their phone and they've only once responded to my email request, only to say that "all refunds are in review." That was 16 days ago. I am beyond livid and want my money back NOW.
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February 2024 by Trevor Jones
I was billed for my test in 11-8 today is 1-17 and I still haven’t received results. When I try to call their system forces you to leave a voicemail after so many minutes and all the voicemails I’ve left have not been responded to. I finally got ahold of someone today and they still do not have all of the results completed.
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January 2024 by Ann C.
They've had a server hack and I've been waiting over 2 months for my test results that I've already paid for. They don't answer calls, and I've been told two different things from them; that the results are in and they would CALL my referring MD to let them know the results, since they still are unable to email results (however my MD never got the call), and I've ALSO been told the test has not been done yet! So which is it?? Very poorly managed place, and I hope to find a different lab next time.
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November 2023 by Rhett Kenny, DC
Such an easy experience with this lab. They make it easy to recommend and the free resources are top notch.
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November 2023 by Michele Warren
Great customer service team! Very friendly and responsive.
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November 2023 by Jean Gutierrez
What I like about their tests is there is no needles to get your samples. Saliva and other fluids are what are used for these. I HATE needles and these tests are needle-free.
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November 2023 by Sonya Lucas
Very responsive and reliable customer service. I had some questions about a test I ordered and sent them correspondence and they got right back to me and answered all my questions. Great company.
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July 2023 by Jennifer Knight
Seamlessly order tests with DiagnosTechs! Just a phone call or email gets the process rolling, and their fast delivery ensures timely results. No need to decipher medical jargon - their reports are easy to read and explain to patients.
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July 2023 by Taylah Ancher
Partnering with this company has been an absolute delight! Their staff is friendly and their commitment to excellence is undeniable, as evidenced by their unparalleled customer service. I am confident that our partnership will be long-lasting, and that's definitely something to celebrate! I highly recommend DiagnosTechs to anyone!
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July 2023 by Charles Land
DiagnosTechs takes cleanliness and quality seriously, leaving no spot unpolished. And not just the workplace - even the restroom and toilet glittered! Their staff is knowledgeable and helpful, answering any questions you may have. And the best part? Their lightning-fast testing service means you'll be back in no time. DiagnosTechs Recommended to all
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July 2023 by Lucinda Floyd
Looking for top-notch lab services without sacrificing cleanliness and efficiency? Look no further than DiagnosTechs. From their gleaming restrooms to state-of-the-art equipment, everything screams quality. But that's not all - their highly knowledgeable staff is always ready to assist you with any need. It's the perfect combination of speed, expertise, and spotless environment.
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July 2023 by Carol Ryans
Experience lightning-fast and outstanding customer service with DiagnosTechs who resolved all of my insurance issues effortlessly. They exceeded my expectations with their friendly assistance, making the entire process smooth and hassle-free. I highly recommend DiagnosTechs for all your needs.
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July 2023 by Zane Chatfield
In the tough business world, having reliable suppliers is key to meet customer expectations. Diagnos Techs exemplify this, providing helpful support with dependable customer service that makes collaborating a breeze. Trust in them ensures we always have what our clients require!
