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March 2024 by Alice Louie
Walked into the storeIt was empty except for two sales clerks. They didn't acknowledge I was even in the store. They were too busy talking about not used to taking a lunch!!!At least when I go to the outlet, I am greeted!!!!
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February 2024 by Lorraine Patterson
I found a great shirt that I purchased to pick up at a local store. Customer Service was brisk and unwelcoming. I walked out with my blouse wrapped in tissue paper. I wasn’t offered a bag or asked if I needed assistance with anything else. Not a great look.
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October 2023 by TM P
Alexis and team are always kind and accommodating! Thank you for always looking after us! ! ❤️
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October 2023 by Elise Liska
Found some great clothes and the salesperson was excellent.
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September 2023 by Beatriz Castro
Chico's has a good variety of blouses, pants and different styles and novelties, that is great.I love it
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May 2023 by M B
This am Alexis/Alexa made me feel terrible for referencing an associate as a black person when describing the nice lady who originally helped me Friday who had made an error with my order. She immediately corrected me by saying, “you mean African American.” Surprised i asked if the word black was offensive. She said yes, it’s African American. As my daughter is half black I texted daughter and asked if i was insensitive. She said no, she references herself as half black. I told Alexis/Alexa this and she said my daughter was wrong and it was just her opinion and that African American was correct and that she corrects anyone who uses the word black. She made me feel humiliated and angry. She was hostile and aggressive. I had driven 1 hour r.t. I spent 30 minutes in the store while error was rectified and she lectured me on the use of the word black. She asked my name no less than three times in a 20 minute period although she had my Chicos account up on her screen. At one point i told her i found her communication with me offensive and rude and she said nope. She was just educating me. I will never shop there again while she is there. She’s racist, rude and obnoxious. She’s also the manager. (I didn’t ask, she just made sure to tell me) Im speechless.
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February 2023 by Isabella S.
First time coming in and was not impressed. Literally walked in and out. Overpriced and crappy customer service. Stayed for 3 minutes while both sales people attended to a certain group of people.
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February 2023 by Ma. Lourdes Catayas
Clothing is quite soft and real cotton.
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September 2022 by D.pickle
Terrible experience today walked in with 2 of my friends after school to buy a gift for my mom and right as I walked in this middle aged black lady kicked us out saying “no no get out “ !! We were like whatttt did she think we were trying to steal what do we look like stealing ? terrible experience would not recommend this place
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September 2022 by Oh Oh Stinky H.
Racist black lady in there didn't let me and my friends walk in for no reason we walked up into the door and she just randomly started saying "no no you guys can't be in here" for no reason wouldn't recommend this place for no one
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July 2022 by Melinda Solano-Diaz
Truly HORRIBLE experience for the start of walking in with my sister’s, son and I!!!I decided to use the restroom before doing our shopping, I was immediately dismissed and was told to “use a public restroom”. I told the retail worker that I was going to do some shopping afterwards “so, what seems to be the problem?”. The woman did not reply, just seemed annoyed and rolled her eyes. As I walked out of the restroom the same lady with the bulging eyes was mean-mugging my son and I. I confronted her and told her not to be looking at my son that way. I left the store extremely disappointed and no longer eager to do any shopping! Manager needs to get involved, there was no good customer service from her, she was rude and disrespectful! And definitely needs some work!
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June 2022 by Liza Sandoval
Great service. Just moved to Kent WA and I walked in they Great clothes and great service.
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April 2021 by Patricia Wolters
Very nice and helpfil
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January 2021 by Lalana Letushko
I am never shopping here again. This lady who helped me wasn't even nice and seemed very petty. She was an older woman probably well into here 50s with a very nasally voice, glasses and a bob cut with bad highlights. The clothes she was trying to offer me weren't even what I was looking for. Also the fabric seems very cheaply made considering how much they are charging for it.
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October 2020 by Linda Gorcester
Clothing is often made of poor quality and they do not stand by their product!
