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January 2024 by Armando Villalobos
I was expecting better service than a quick lube place. Wasted a whole day for it, and was charged for a service that was part of their oil change package.
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January 2024 by Jodie McCallum
The staff were awesome to work with! We had to be towed to their location and they immediately took time to address our truck issue. They got us back on the road by late afternoon the same day. The mechanics were very helpful in showing us what needed to be completed to fix the problem. Outstanding service and communication, highly recommend them! Thank you!!!!
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January 2024 by Patrick Wells
Excellent customer service. WAY above and beyond. Best experience in more than 10yrs. Needed my lower control arms replaced on my 2014 GMC ACADIA. They worked with my "after market" warranty. They found additional stabilizer bushings that needed to be replaced also. Spoke to Krystel, she was very professional, and able to give me a loaner. Another shop in Auburn told me I had to pay $1000, because my warranty would not pay "market" rate for parts or labor. Well that was a lie, as Central Ave Auto not only shocked me by only charging me my $100. deductible, but put up with the warranty company not wanting to authorize a 2nd shop to work on my SUV.I have already told coworkers to go here, because of the loaner available, now I will be telling everyone to go here, if you need work done in the Kent, WA area.Big Thanks to Krystel & Mark at Central Ave, Auto.Made my New Year already.
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January 2024 by Steve
My family had been going there for years. Went in for a misfire, a bad plug and damaged coil. Ended up with an estimate suggesting several thousand dollars worth of work. I said I only wanted to fix what was broken. Had to say it more than twice.Drove it from the shop when the work was done. Parked it. Next time I try to start it the key gets stuck in the ignition assembly and the steering collum looks like its been taken apart recently. Coincidence?
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December 2023 by rkng1 garcia
Son had minor repairs done on his 2008 diesel jeep. Able to get an appointment within a couple days and he felt the price was reasonable
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September 2023 by Emily Walker
Mark and Crystal are super helpful and make things stress free on me. They’re accommodating with my work schedule too. I literally live in ellensburg and still go to them because they are more trained, affordable and legit than anyone else. They washed my car and vacuumed it. 5/5
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June 2023 by john Neibel
Great shop they do most of the repairs for our fleet and my familys cars too.
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May 2023 by Dave Mitchell
Excellent service, competitive pricing!They have integrity. I trust them.Very good value.Addressed several issues with my 2004 Ford Focus ZX5.
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April 2023 by todd gill
Mark Piper, Central Automotive shop manager provided excellent customer service. I had an unfortunate issue with my Jeep Grand Cherokee Eco Diesel vehicle requiring a complete engine swap. Central Auto worked through many challenging issues we had to overcome from the engine supplier - Mopar Accessory Giant. I felt Mark and Central Auto worked through the challenges to pull the old engine and install new. I strongly recommend this shop.Service: General repairs & maintenance
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March 2023 by Rhonda K.
I arrived to Central Avenue Automotive with a few cars in front of me. I waited for maybe 15 minutes, but it wasn't lengthy. While we were waiting, a really polite young service member came over and handed us some cool water, wow! The techs were really helpful, kind, and polite. I was really satisfied with the information they gave, the offers they had, and the prompt and efficient service I received. I was in line and out in under 30 minutes. They quickly emptied the old engine oil and replaced it with new oil. If you've ever had your oil changed, you know that it can take up to an hour or longer before you even reach the front of the line. I'll go back and keep using Kent's Central Avenue Automotive! I appreciate that.
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January 2023 by Rose Glover
I come here for my oil changes and any other issues always very informative and friendly!
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December 2022 by deanna carter
The staff is friendly. They are responsible, honest and caring. I'm sold, I will be a repeat customer. They wash and vacuum the car too.?Service: A/C installation & repair
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November 2022 by Nina Portillo
Egregious pricing and shoddy work. Stay far away from these people over $800 for a front brake job that didn't even last 10,000 miles and when I brought the car back they said they couldn't warranty their work. I regret coming here will be filing a complaint with the better business bureau
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November 2022 by Dane Scarimbolo
The team was great. Very friendly staff. Got the work done in a timely manner. Will definitely be back for my other vehicle needs.
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November 2022 by Juan Mata
I went in having to have my starter replaced in my car. They sent me messages via text,and email on the progress, and the part being replaced. I found that very helpful. Next,they called me,letting me know they were done. Drove my car for 3 days when the starter went out again. I called them, they came right over towed my car to the shop, replaced the brand new starter again. Haven't had any problems since. They were very professional, and will definitely go there again, and recommend them.