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January 2024 by Arthur T
This Avis location is difficult to spot and tucked away in the corner.Small pick up area with a few cars available. Car had noticeable damages and stains. Staff was sure to make note of the damages on the vehicle report.Car drove fine during the trip...would have been nice to get an Avis car without any damages/stains/odor for once. At least I receieved the car with a full tank of gas!High traffic area...so be careful getting in and out of the lot.
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October 2023 by Kim
Friendly staff, great customer service, and always has the vehicle I requested available.
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October 2023 by Mova H
The ladies at this location are delightful, especially Lindsay. They were so friendly, knowledgeable, and attentive. They really make you feel welcome. The car was clean, the check out was hassle free and the car selection was good. But I have to note, the staff here is what really sets this location above the rest. Thank you!!
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September 2023 by D
The ladies who rent the are just so nice and efficient. Cars always leave a little bit to desired never as clean as they should be. But it's a rental car and it's cheap so our expectations are never set that high.
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June 2023 by Jeffrey Velazquez
Very friendly, fast, kind service. Malika helped us change out a car that was giving us problems. Thank you so much!
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May 2023 by Sophia Dahn
I would recommend avis they were great to deal with from start to finish I got great customer service , I rented a car because my car broke down and they were really good to deal with. The only issue I had with avis and it came up after I wrote this review was when the money for the rental came out of my account I noticed they charged me for the full week even tho I brought the car back a day early, which isn't right. Out of all the car rental companies I have dealt with I have always gotten my money back if I brought my car back a day early 2 days early ect. After all its my money, well not with avis they keep all of your money it doesn't matter if you bring your car back a day early like I did you don't get that money back, which isn't right. And I had no idea that avis penaltiized you like that by keeping your money, I'm not going to sit that and take a hour and read the whole contract. I feel like it's the employee’s responsibility to go over the contract with the customers and let us know that (we) the customers don't get our money back for bringing the car back early, that we still get charged for the full week no matter what. When I saw that they didn't credit me back for bringing the car back a day early I called and said something and finally after going back and forth about it for a while the guy I talked to finally credited me back for bringing the car back a day early. I will never do business with Avis again knowing they like to do this to there customers.
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May 2023 by Aisha Pleasant
Lindsey was very helpful, professional, and efficient. Lindsey did have several customers in office when we arrived and was multi tasking to the best of her ability with the help of a man named Miguel that seemed to be checking the cars and bringing them to the front. made a reservation about 2 hours and check out process was about 15 minutes. Lindsey upgraded me to a Honda CRV truck, that was nice. inside is clean . affordable. I would give 5 stars but after we got on the road 30 minutes later, we found the gas tank was on E (empty) and we had to pull off the freeway to find a gas station in Renton, which was really inconvenient & we couldnt figure out how to pop the gas tank door for like 15 mins. I think this was miguels responsibility and do not recall him mentioning the gas tank as we made rounds around the car, so that is 1 less star. aside from this, great service. 2 blocks from my house. thank you lindsey!
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April 2023 by Angelica Flores Ruiz
I've rented multiple times from here. This will likely be my last. I called in the morning to tell the office I was running late, I was told they had no cars, to come in the afternoon. I arrived at 4pm and cars were parked outside but apparently saved for others. I reserved my car a month in advance. I had to take a small car and it smelled like an ash tray. It was so bad I drove straight the the Avis at the SeaTac airport. It was a nightmare of a day and no one ever apologized.
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April 2023 by Uona Lakalaka
DO NOT GET A RENTAL FROM HERE!!! This is just a heads up AVIS/BUGET is a complete scam. Save yourself some time and go elsewhere. They never have the car you request in advance. They NEVER clean the car after someone rents it. So, just be aware the car will be dirty when you rent it. They charge a full day, even if you return the car a couple minutes late. Horrible customer service! Everything about AVIS/BUGET is complete garbage. Read reviews & believe them before you go about renting from here.
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March 2023 by Wendy Yu
Linsey, the front desk staff member, did me a huge favor by helping me lock a rental car. When I attempted to make a reservation online, I discovered that rental companies had no cars available due to inventory shortages. I finally reserved a car with Avis and called to confirm availability. In the middle of the day, Linsey called me and informed me that I should come to pick up the car as soon as possible since they were running low on stock. I really appreciate her effort during a busy day. Thank you!
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March 2023 by Isaac DeMotte
The staff at this local Avis/Budget rental agency are always down to earth, friendly, and ready to help. I've enjoyed renting from them both times I've done so, and plan to do it in the future.
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October 2022 by Jermaine Cervantes
Kent Washington has the best Avis staff everyone was amazing and professional wouldn't rent from anyone else
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September 2022 by Sharonda Shaw
This location is ALWAYS out of cars. So the first time, I went with the Federal Way location. They had one car left and no one cleaned it out. Most recently, I went with the Tacoma location (because this time Kent AND Federal Way were out of cars). I paid in advance to make sure I'd get a vehicle (which the website guarantees). The day of pickup, Tacoma called and told me that they too were out of cars! They gave me a customer service number that was of no help. The rep said the only place within the entire county with cars was the airport and I'd have to pay the additional airport fee, even though they didn't fulfill their guarantee! I've had issues with Avis before and it seems as if they've gotten worse.
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August 2022 by Lora Villasenor
Subpar rental experience. Within 15 miles of driving the car off the lot the low tire signal went on. I filled the tire assuming it was just a maintenance issue. Parked the car to have dinner and it wouldn't sart when I returned. Dead battery. Jumped the battery and went on my way. Parked the car overnight at the hotel woke up to a completely flat tire. Changed the tire. When I returned the car I reported all the issues to the person at the desk. He appeared completely disinterested and didn't even offer an apology. Not a good rental experience.
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August 2022 by Tom Mcqueen
I had a smooth car rental experience at this Avis. Karina was very helpful. She finished the paper work in a few minutes. Vehicle was nice and clean.
