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February 2024 by John Stiles
MAKE SURE TO CALL FIRST. I made the trip and was looking for like 3 things and they never even had the items. Bad business sense to post something u don't even have for sale.
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February 2024 by Jesse Halz
Great value and wonderful service ???
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January 2024 by joe blow
What a fantastic company! I’ve been here 5-6 times over the last 10 years and they never cease to amaze me. With good product line to great pricing and customer service that make you feel like family. Isaiah, who helped me the last 2 times worked especially hard to help me with my order including looking for sale priced items after I had told them what I was looking for at higher prices! Light hearted banter with all staff including Nadia my last sales rep made the transactions fun. Great job Aleko!!!! America needs more companies like yours!
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November 2023 by Brian York
Horrific quality with even worse customer support.Purchased an inflatable hot tub for use indoors only - approximately 3 months of the year. Outside of that it is stored away in its factory bag, indoors and safely climate-controlled. After 1 year, the tub's heating element completely failed. They immediately cast me as "out of warranty" but did me a "favor" by allowing me to purchase a replacement pump/heating unit at a discount of $175 (for a $475 tub.) They had no available resources or documentation for servicing the tub, and instead literally emailed me a YouTube link to a video of a product nothing like the one I have (and one they were able to identify by model information provided by me.) After "figuring it out", I was able to replace the unit and re-assemble, only to be greeted by severe leaks internal to the new pump unit. They have now completely dismissed my situation as a too bad, so sad, out of warranty.I got 3 months use out of a tub that is literally babied. The company does not pay any attention to what is said or relayed in communication, they do not stand by their product, and they have, on the whole, provided one of the most ruthless and unacceptable customer experiences I've ever encountered.Note: A similar Intex unit I purchased at the same price point 2 years prior is still standing to this day in an outdoor environment in New England, and it works wonderfully. Stay AWAY from Aleko. Spend your time, money and frustration energy elsewhere.
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October 2023 by Robert H.
Aleko is a large importer from China. You can pick up items there rather than ship to your home. They sell through multiple channels and have multiple shippers. I found them on Craigslist under event tents. They bring in a few hundred containers a year. They are a specialized importer and much of their business is wholesale. You can buy retail at an amazing price. I'm a big fan of buying through wholesale and professional suppliers - go direct for the best! Their website shows their specialties. Now that is saunas, metal fences and gates, and event tents. They also have short cycle products - they were at the end of selling inflatable rubber rafts. They were clearing them out after removing them from their website. They often have a selection of random items like parquet panels, stuffed toys, and plastic fruit at the import price. You can track their sales and special items on their website. They have the famous metal frame poly-vinyl carport cheaper than Costco. I verified by voice phone they had stock, visited, paid, and left with the item. They did a stellar job on post purchase support. They have a telephone and Internet inside sales group. They will load the items in your vehicle. Just waiting at the counter you can see and hear how fast the call center works and observe their customer focus. I would recommend Aleko for the products they have that you need.
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September 2023 by Troy Nave
MY FIRST NON-5 STAR REVIEW EVER.Would strongly recommend you not purchase from this company. Check all of their negative reviews from the various places who sale their products. It’s with good reason. I purchased three fence panels, none of which came with a second post despite showing both post in the picture with no description to say otherwise. I received one fence that was cut open and taped up with parts thrown inside. There were several parts missing and damaged. I suspect this was a previous return that they sent to me. Despite me sending an email with pictures of the damage and missing parts list (per their request) they told me that I would have to buy them. Also their installation instructions look homemade and don’t even begin to explain how to assemble. You won’t receive much help from Customer Service.
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September 2023 by Sasha Lunginovic
Caution for Buyers: This company is NOT a genuine product manufacturer. Instead, they merely act as distributors for items procured from China, deceptively portraying themselves as manufacturers. This constitutes a prime example of false and misleading advertising. Prior to confirming my order, I contacted them to verify their inventory's adequacy for my fencing project. Their assurances were along the lines of "certainly, we possess the required stock...as we are the manufacturers, sir." However, upon placing the order, they informed me of a 4-6 week waiting period. It is essential to note that they are not involved in any manufacturing process. The products are entirely sourced from China, likely acquired at a cost of $20 per piece and then retailed in the USA for $400. This scenario is indicative of a deceptive scheme!!!!!!!!!!!
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September 2023 by bondargap12
Purchased a saunaCame home open itthere wasn’t a door in thereDrove back two hours for the door. They charge me for it.Very poor customer service would never recommend
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August 2023 by Brian L
Great service, did above and beyond to make my purchase correct. I will definitely recommend items from Aleko
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August 2023 by Ryann S.
Love this place always good prices and friendly staff. I drive an hour and a half to get here so it's definitely worth it.
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August 2023 by Neil T
***** delivery was bad aleko Made it right and sending a full motor replacement
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August 2023 by Rafael M
**************** and technical support are always at-hand for reply back and help with issues and installation process. Hope they keep it up !
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August 2023 by alex l.
Caution for Buyers: This company is NOT a genuine product manufacturer. Instead, they merely act as distributors for items procured from China, deceptively portraying themselves as manufacturers. This constitutes a prime example of false and misleading advertising. Prior to confirming my order, I contacted them to verify their inventory's adequacy for my fencing project. Their assurances were along the lines of "certainly, we possess the required stock...as we are the manufacturers, sir." However, upon placing the order, they informed me of a 4-6 week waiting period. It is essential to note that they are not involved in any manufacturing process. The products are entirely sourced from China, likely acquired at a cost of $20 per piece and then retailed in the USA for $400. This scenario is indicative of a deceptive scheme!!!!!!!!!!!
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August 2023 by Donald C
Got good answers to my questions but it took several days to get a response
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August 2023 by Kenneth S
I ordered some J bolt hinges on ****** and a ball bearing was missing.I contacted the company via ****** and they sent me 2 more complete sets of hinges.I am satisfied with the response and over the top replacement
