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January 2024 by Nery Facely
Owner is just Money Hungry doesn’t Care to make Employees or Customers happy
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November 2023 by Carl Wilson
Just drove by the place I can't give info good or bad
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July 2023 by MARGARET W
Horrible, horrible customer service and Sales Rep! ******* over $3500 worth of doors and trim. Paid up front 100%. We had to call days later because no one called us with a delivery date and time. My GC was told 7/12. We called that morning because again no one called us with a delivry time and were told between 10:00 am and 3:00 pm. A FIVE HOUR WINDOW!?! I had to take the day off of work to be here to accept delivery. Of course they don't show up. nor do they bother to call. At 3:00 pm my GC calls and ***** is unavail as usual. I call and she tells me first that it's not her fault because she got in late. WHAT? Then she says the items were delivered. WRONG. Then she says it's out of Her companies control, like she owns the company. Se doesn't and they make the doors there so who's control is it under if not theirs? Then she blamed the Receptionist. Finally she told me that MAYBE the items would be done on 7/14 but no guarentees. How rude. I said so you expect me to take another day off without pay and wait around for your to show up or not?1? She told me if I didn't like it to cancel the order. So I did. I wonder if the owner knows how incompentent his employees are? I wonder if he knows that I know every ************************** and every ******************************* in this country and his Horrible Sales Person just insulted me every possible way she could.
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April 2023 by Viktoriia Bykhnyuk
Amazing company to work with .Staff is super helping and knowledgeable.Great prices and service.Must check this place out.
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April 2023 by Li In
Terrible experience. We read the reviews about poor customer service, but thought we'd give it a chance. Anytime we called the office, the woman helping us would blow us off and not return our calls. It took a week to just get our order placed!! On top of that, we gave the woman our measurements needed, and didn't realize the item #s listed on the invoice were for different things. In addition, extra doors were added to our invoice, we asked them to remove, but we ended up being charged for them anyways. They also did not deliver a door that we did order and tried accusing us of lying, only to realize the door was left in their warehouse. They delivered incorrect product to our house, and will charge to send a truck to come pick up the 16ft boards of material. Throughout the process, no accountability of their mistakes, just blowing it all off. A lot of the baseboards delivered were damaged, luckily we were able to use those for smaller pieces. If you can use another company for your doors/and materials - then do! Don't deal with the headache.
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April 2023 by L L
Terrible experience. We read the reviews about poor customer service, but thought we'd give it a chance. Anytime we called the office, the woman helping us would blow us off and not return our calls. It took a week to just get our order placed!! On top of that, we gave the woman our measurements needed, and didn't realize the item #s listed on the invoice were for different things. In addition, extra doors were added to our invoice, we asked them to remove, but we ended up being charged for them anyways. They also did not deliver a door that we did order and tried accusing us of lying, only to realize the door was left in their warehouse. They delivered incorrect product to our house, and will charge to send a truck to come pick up the 16ft boards of material. Throughout the process, no accountability of their mistakes, just blowing it all off. A lot of the baseboards delivered were damaged, luckily we were able to use those for smaller pieces. If you can use another company for your doors/and materials - then do! Don't deal with the headache.
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February 2023 by Anthony Bradley
I went to them on a recommendation of a contractor. I had to purchase 4 pocket door frames. He said that was the place. I get there and I am expecting that they'll advise me properly and sell me some good door frames. They sell me the Johnson 1500 series pocket door frames. They charge me $200 a piece plus 3% convenience fee. They make it seem as if this is the only real option. Wrong.In my studying of how to install these frames, I come across a couple facts. #1, Home Depot sells the EXACT same pocket door frame for $109. #2 I find out that Home Depot also carries a "soft close" version from Johnson for $195. I go ahead and purchase 4 of those from Home Depot and return my unopened boxes to A1. They take back the product and charge me a 20% restocking fee. Don't refund my convenience fee, so it is more like 23% I'm losing.Then they tell me it will come back to me as a check or store credit. OK, we've established that these folks appear to charge double, so if I accept store credit it will be as if my money is cut in half, so I tell them to send a check. I'm sure, if I get it, it will be in 2-3 months.I explain to the lady that the pricing is way over what HD charges. and she says, "I don't set the prices, and besides, we always seem to sell out."And that's why I'm here posting this. I encourage you, if you need a pocket door frame, to just hit home depot and don't continue to reward this company for their overpricing. They lost my business for all the slabs I was going to be purchasing as well as all the trim. It was like everyone there was rude, too. A nice Vietnamese customer walked in after purchasing something and asked to use a restroom. A sales guy very sternly said "no public restrooms." The guy, thinking he may not have realized he was the same guy who just spent thousands of dollars in there said, "No, I'm a customer." Sales guy just repeats, "No public restrooms."I didn't run into a nice person there. The receptionist was sassy, which I don't mind, but when sassy is as good as it gets at a company, then the company culture is toxic. I hope you read this and decide not to shop there. It is a lesson that cost me around $180 in restocking fees and a couple hours of my time. I won't make the same mistake again. They should reevaluate their culture.
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February 2023 by amz n
Awesome customer service and great prices
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October 2022 by Yura Vel
Great values, awesome customer service
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August 2022 by C. Scott W.
Customer service is lacking, but that's not why you're shopping at A1 Doors. Prices are great and they change all the time; even if you have a printed quote from a few days earlier. Example: $6.20 a foot went up to $9.50 a foot in a matter of days. They say that have them in stock, you come in and nope, it's still not in. The molding is a great deal! 17¢ a foot for 4"x1/2" in 16' lengths. Hey A1 Doors--how about taking a suggestion? Add a "take-a-number" system so you can help everyone in order.
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August 2022 by Scott Rigtrup
No experience with company, other than I witnessed their employee throw a fast food bag full of trash out there vehicle on I-405.This is not the type of employee I would want representing my company or doing business for me.Based off all the negative feedback here on Google its apparent A 1 doors does business on the cheap with employees and customers.
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May 2022 by Brenda Nguyen
Bad company! Do not do business with them. The price is cheaper but they don’t deliver your products as expected and you have to pay in full up front. Don’t deal with these people! They lied to me and told me the products are on the way. I waited all day it didn’t arrive. Bottom line is don’t deal with them! You will not saving at the end but stress for not getting your jobs done for your customers. They even told the delivery guy to lie to you about the date of the delivery.
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April 2022 by Mr. Johnson
Why is it so hard to get this business to value customers time and energy?? Everytime I have been to this place they have displayed the nastiest customer service ever in my life, an employee hot a customer with a forklift, then has the nerve to have an attitude with the fella being upset that he was hit
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April 2022 by Rawleigh House
I had to make a return of product. It was smooth and easily done. Well spent time
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March 2022 by Gilberto Herrera
This place have great receptionist and great prices however there warehouse crew is terrible they are very unprofessional they be yelling to one another have no safety precautions. They had me waiting for 2 hours for just one door which no one care to look for until i had to ask the receptionist for the third time which was absolutely ridiculous, overall I am taking my business somewhere thnx.
