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July 2024 by casandra Simpson
Employees are wonderful and the place is excellent, only problem is it's so understaffed. One person for the whole line plus waiting room. 20+ minute wait just to cash a check
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July 2024 by Manish Sharma
Worst banking experience I have ever had. There is no first-come-first-served concept. No token or any definite waiting. Keep sitting like a fool. There was just one banker to take care of the customers. I wanted to open an account on 7/5. Waited for 1.5 hours and then left frustrated when saw they took several walk-ins who came after me. Very unprofessional behavior from the team (Fernando). If they have too many customers, you gotta strengthen the shortage of staff and please make banking fair for everyone. That’s the reason they don’t give you any token or something to hold your place fairly. I am not coming back to Wells Fargo ever again. There are other banks who are courteous and professional. Self explains why they have real poor rating on Google. Also, look at all the likes on negative feedback here. I am glad I didn’t open any account and let these unprofessional guys be in charge of my hard-earned money.
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June 2024 by Mayra Tapia
Wait times are excessive. Policies and procedures need to be updated.
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March 2024 by Roger longhorn
Let me tell you it was a saturday close to closing time for the bank. I was having trouble with my account because somebody hacked into it. And the lady that was helping me try to get some funds was very diligent. She stayed with it even past closing time. When it was time for her to go see her family. She stayed and helped me get some funs that i needed. So that I would have money for the weekend and that is outstanding servic. The branch I'm talking about is on Kellogg in Kennewick. Again thank you thank you thank you so much for everything that you've done. This team member should be employee of the Of the year, along with the teller that stayed so that she could process it and get me my money.
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December 2023 by Brandon Cornell
I have had an account with Wells Fargo for multiple years. I deposited a check and found non of it was available. When I called in they said non of the check would be available until the check clears. This makes me think that Wells Fargo is low on capital and is unable to front cash until they actually receive the funds transfer. I would really double think about diversification of your money. I know I will get a second or third account to diversify my savings just in case Wells Fargo goes under. I would not trust all of my money in a bank that appears financially weak.
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December 2023 by Matt B.
They have 1 banker of 6 desks working to help customers out. Another woman in the back looks like she's just scrolling through social media. Very understaffed.
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December 2023 by Patricia Escamilla
Bad experience with teller. I wanted to open a business account and Ana asked me to come back the following week, today is Thursday. Lazy tellers is not good for business. I will go to another bank.
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November 2023 by Blake Miller
To start there is only one branch in town. There was over a 30 minute wait to talk with someone and they don’t have public bathrooms!
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October 2023 by Lynn Cummings
In my limited experience dealing with the staff at this branch, everyones has been very friendly, polite and helpful.
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August 2023 by Javier Pancho mora
A bank that provides excellent service ?..!
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July 2023 by GUSBRAH Fernandez
I’ve called 4 different times on this branch. No answer. They need to help.
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July 2023 by William Easterbrook
Rude and disrespectful, waited for 2 1/2 HOURS to speak to the manager Mercedes and she was being a teller instead of coming to help me with a $27.000 deposit they had me contact the bank said it wasn’t a good check from chase bank had the bank on speed dial and spoke to them several times while I waited, someone took my ID then returned an hour later, gave her the phone number to the bank, was never contacted by Wells Fargo then FROZE MY ACCOUNT AND COME CLOSING TIME LOCKED US OUT ??♂️CLOSING THE ACCOUNT would recommend you do the same ?
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July 2023 by KJ Imposter (Imposter Strikes)
Waited 30 minutes, under staffed. Two tellers with 20 people in line. Figure it out people.
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May 2023 by John
It's not someplace I would open an account, but I understand it's a bank that works for others. Tellers are nice but there is either not enough staff or the available staff is poorly managed, they will close the drive thru if there isn't enough staff and there is almost always a line with only one or two tellers while there are other staff milling about chatting with each other.
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May 2023 by Adjreu
Mr,Su Hongyii think this bankJust add money to customers like crazysay yes this is the last moneyIn the end it will say that there are other amountsUnable to withdraw moneyAs if there were always other amountsThey always say you have $1.5 millionBut I didn't say that all must be taken out.Don't they have a small withdrawal function?If they do prove that $1.5 million existsAnyway, withdraw a little bit to prove to me that the $1.5 million existsI don't understand what Mr, Joe M○○○○ is thinking
