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May 2023 by Tyler Wissman
I would give zero stars if I could. This bank stole $900+ from me just in fee’s for not using my account. I thought my money was sitting in there building interest but they were just stealing it from me with a $27 a month ‘fee’ until they exhausted all funds in my account and then closed it. Did not notify me of this one time. Not via mail or by letter. You are better off banking with a credit union. Stay far away from any kind of ‘bank’.
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September 2022 by Larry H.
Excellent bank with outstanding customer service! Kathy, Scott and Cameron are great to work with. I have my business and personal banking with them. I would highly recommend to anyone looking for GREAT baking with personal customer service!
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May 2020 by Silver Fox
Why post signs saying your drive up is open until 6 when it is clear that you are not open.
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April 2020 by Elizabeth Izazaga
I tried depositing a check from the company i worked for . The bank teller did not accept it with no valid explanation other than it might be a scam . She didn’t bother to confirm it with me , which i had all the information to prove that it was a real valid check. It was so rude from her side to not even see it her self. Unfortunatly i have to say that was a bad experience with that poor customer service i was given & a rude attitude.
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August 2018 by Steve H.
I've been a long time customer with WA Trust and I've always found the staff to be amazingly helpful and professional. They have been great to work with over the years not only for our home banking but for a Boat loan as well. Plus both of my kids have had accounts for a number of years and they have been great working with them. I appreciate their fraud alert system as I recently had my debit card compromised and I got notified right away and the charges stopped and reversed.
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May 2018 by Sam B.
Most Horrible and unprofessional bank I've ever dealt with. We went to them for a mortgage loan. First off they gave us a packet of paperwork that had our information incorrect in multiple spots throughout the packet and wanted us to sign it! They wanted us to sign legal financial paperwork stating it was correct when it wasn't. AND THEN my loan officer got all pissy when I didn't want to sign it. The whole process took forever and they pushed back our closing date three times. I know that's fairly usual, but one time was because they decided at the last minute they wanted more inspections of the house done. Stuff they could have told us to get going at the beginning! They were very unorganized. When we closed, they forgot lots of paperwork that we had to go in and sign later after the fact. Then they sold our loan about a month later and didn't even tell me so my first payment went to them instead of the new institution it should have gone. I only found out because I called to set up auto payments. I don't know what would have happened if I didn't call! AVOID THIS BANK AT ALL COSTS.
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August 2017 by Brian Smith
Met with Scott Whitman about a business loan. Very personable very knowledgeable
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August 2017 by Magnolia Meg
We love Washington Trust Bank & have worked with them on multiple loans. We are very pleased with their service and attention to detail, as well as the ease of the process. They are the first bank we go to for all of our loans.
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July 2017 by Dennis Miller
We have used Washington Trust as our business bank for many years. We have found it to be a very friendly and complete bank. They take a personal interest in their clients. Last year they helped us with a loan for equipment. We worked with Scott Whistman and on this transaction. I'd highly recommend their services.Dennis Miller, Owner Artmil.
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May 2017 by mike clemons
We have banked here for several years. Very friendly staff. Much better than two other banks that we used in the past. They actually seem happy to help.
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April 2017 by Mike Ellis
I love the heart of the employees and management of this bank! Please consider working with this bank!
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November 2016 by Brandon Ritchie
I went through the process of taking out a business loan. I talked to multiple banks trying to get the best option and Washington Trust not only offered the best rates, but were hands down the friendliest and most professional. Although I ended up not needing the loan, I can't say enough about them. Kathy Ruggles is the branch manager is one of those people whom I am proud to call a friend. Strongly recommend
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October 2016 by Craig Griffiths
They always make you feel welcome and very much appreciate your business. Can't say enough about the quality of people and their leadership with Kathy and Bernadette. Great people and a Great Bank!!
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October 2016 by Jeremiah Gannon
I have to say very best banking experience I have ever had. Everyone there cares and treats you like family
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October 2016 by Jon Cox
Best bank around, hands down! Everyone at the branch knows my name and I always get personable service when I go there. I feel like I'm not just a number or an account but an actual person. Even though they are a small bank, they are still up to date on the latest banking technologies and services. Thank you, Washington Trust, for being different (in the best possible ways) from the world of giant corporate banks that we live in.