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June 2020 by Mike Brunson
Hardly the worlds greatest bank. They’re crooked like all the other banks. Your better off with a larger one. More customers service representatives to answer your questions.
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April 2020 by Alyssa Roberts
I've always been helped and walked out with answers to all my questions. The staff is friendly and kind as well.
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October 2019 by Sandy L.
It is discouraging to see that the reviews for the Umpqua Bank on Vista Way in Kennewick have reviews posted for other locations. The Umpqua Bank on Vista Way is a gem! I'm there several times a month, and I'm always treated respectfully and with courtesy. The bank is immaculate, and the tellers are well trained and knowledgeable. I have been banking here since they were Sterling, and this is a trustworthy bank.
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October 2019 by Carol W.
I am a business owner and I it's been painful staying with this bank because of all the problems. I assumed the checking account from the prior business but all sorts of charges keep cropping up. This month it's $23.00 taken out of my account because they didn't close out the associated accounts related to the business account. Even though I'm the only owner I'm being charged for past names on the account. One person told me I needed a balance of $10,000 in my account-really. I checked with another person-it was $1,000. It really depends on who you get at the bank because some of the individuals don't know what they are doing and you pay for it in time and money.
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January 2019 by Infin Frontiers
I have banked here since long before it was Umpqua. The people have always been awesome and very helpful. Free coffee daily and cookies on friday.
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December 2018 by PATRIOT NATION
This bank is ridiculous, they tried charging me $6, just to cash a check that was from their own bank.
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November 2018 by LittleMissHorrors
Been to this bank numerous times since moving to Kennewick and I'm more than unimpressed with the service. I loved Umpqua in my last town but don't think I'll stick with this location.
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December 2017 by Brian Anderson
I really enjoy banking with Umpqua. I have had accounts with other local, regional, and national banks, but the bankers at Umpqua have consistently been the most friendly and able to meet my business needs.
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September 2017 by Dave Schlotthauer
I have banked here since moving to Tri Cites. I have always felt comfortable and the staff makes you feel like your family. I've never had any issues and have always received great support for our business accounts. The manager in Richland, James Atwood is awesome.
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August 2017 by Russ Hansen
They need a new ATM. Can't count on it when you need it. Out of order three times in last two months. Better to drive over to Pasco and use theirs, or go somewhere else.
