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November 2023 by Charlotte Frankovic
Great service. In and out with new battery installed in short order. Thanks guys!
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August 2023 by I kill sntifa
What a joke. They hired me! Im a 44 year experienced automotive, electical tec. My resume is. The alternator shop, Smith auto Electric, Dependable Auto Electric "my mobile buisness" THE BATTERY STORE, then Yakima Battery. Hey! Im laughing at this buisness. Bankrupt. I worked in sunnyside. I left, it folded.
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August 2023 by Betty Hakki
I came to replace my battery in my car. They got me in and out in 15 minutes. Very helpful, fast and efficient.
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August 2023 by Barbara Nunke
I stopped into Tri-City Battery pros while driving through for and unexpected engine service. A woman traveling solo with not a whole lot of engine knowledge, I was Leary of being taken advantage of. Not the case here! These guys were professional yet friendly and took good care of me and my car for a reasonable price. Thank you, thank you!
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August 2023 by Rena Ward
Excellent customer service Adam was very helpful. The service department as well took great care of me and my vehicle. I would recommend their services.
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May 2023 by Rick Minard
Needing a new alternator was the last thing on my mind. Until I did. I can't say enough positive things about these guy's. From Christian who answered the phone and Albert the manager who made the diagnosis, and the replacement as painless as possible. Thanks Albert! ?
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April 2023 by Corale Inc
Very horrible experience over a simple tire swap. I brought my wife’s Lexus for them to take off winter tires and install summer. Christian called me couple hours later saying the truck was done but they couldn’t reprogram the TPMS sensors so my light will be on now. The sensors worked just fine before I came in and why would you need to reprogram them unless you lost track of what wheel goes on what axle. All he was concerned about is getting the $140 bucks for the service and showed 0 interest in fixing this issue. The mechanic took over and got the light to go off, but still won’t show PSI for the tires, hopefully it will recalibrate by itself. I’m very disappointed with the service I received from Christian, and how he handled the situation, I will no longer be a customer.
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March 2023 by hiedi long
I had a flat tire it was on the rim I pulled into the first place I could which was TCB. They didn't have a tire guy that day but said he would have someone as soon as possible see if they could get it pumped up enough for me to get it home and offered me a ride home!! This gentleman was sooo kind I was kind of freaking out lol. THANK YOU SOOO MUCH
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February 2023 by Diana B.
Awesome service and staff! My Jeep Grand Cherokee's battery was almost dead when we got back from a trip and tried to leave Pasco airport. Came back the next day and got it jumpstarted, then drove right over to TC Battery Tire Pros. They tested the battery (original battery from 2015), recommended a new one, and installed and tested it in about an hour!I definitely recommend them!
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February 2023 by Danny Larsen
The fix they did on my negative battery cable was fast and very affordable. As a local Senior citizen it was very much appreciated!
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November 2022 by Kari Janin
Please tell me how to get off of Brandons texts? I have told him and called the store and told them not to contact me again. They couldnt get my Tahoe running, had to sell it actually. Yet they still send me notices that I need my Tahoes oil changed. Honestly it irritates me every time I get a text. Well that and they call me my husbands name. Dont do business here, I sure wont make that mistake again
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October 2022 by Shane O.
Excellent shop. Very knowledgeable and responsible. Tri-Cities battery can help you with issues other mechanics cannot.
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October 2022 by Shane Larsen
Jack and Christian were extremely helpful and made me feel very welcome. They got my car fixed up and back on the road within the same day! They helped me with financing and made the whole experience as painless as possible. 10/10 Will be going here for all of my auto needs from now on.
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September 2022 by Julia Brandon
*the manager called me this afternoon, and I was really impressed that he followed up. He was very apologetic, and was going to use my experience as a coaching moment with his staff. I'm glad he did. I can honestly consider utilizing them instead of scrapping my car lol.I called today about getting my car fixed. The guy that I talked to was so condescending, I would scrap my car before I took it there. I had work done there a few years ago, and don't remember being treated like I was ignorant. The repair was great,and I was well treated.
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June 2022 by Rebecca Satter
Made an appointment at 9am two days prior for an oil change, confirmed the appointment via email with Scott. Dropped my car off at 9am and asked the gentleman at the front desk what time I should pick it up and he said it would be done by 11am. No problem. I do have to work all day so the amount of time it took wasn't an issue, but since I did have to arrange a ride back to Tri-Cities Battery to pick up my car I needed to know how long it would take. Left my car there and was picked up to head back to work. Then I was dropped back off around 11:10 am and my car hadn't moved. Went inside and asked what happened, they said they are short staffed. No phone call from any of the employee to inform me the time frame I was quoted changed, nothing. Got a shoulder shrug and a sorry. Needed this to get done today since we are headed out of town in the morning and I do have to work all day today. Exactly why I made the appointment to begin with. Communication is key to any business and things happen, I get it. But to not contact a customer who left their car and specifically said they'd be back to pick it up at the time they were quoted is complete laziness. Not the type of people I want touching my car.