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“I decided to visit 360 automotive, as I had a nagging issue on my vehicle that I suspected was a starter issue. It was not something that happened 100% of the time. The issue happened maybe 1 in 20 starts. This made it incredibly difficult to diagnose as most mechanics require consistent failure before they agree on a cause. This was the case with the dealer. They advised nothing they could do and even tried to blame the driver to excuse it away. They refused to even look at it because it wasn't a consistent problem. I have intermediate knowledge of cars so I was pretty sure the cause. They said it didn't matter, they wouldn't replace the starter or even look at it unless they could see the failure. I then called another reputable small auto shop but over the phone they said unless it has failed, they would not be able to replace the starter. They also had a long wait. I gave 360 a shot. Called them and they said come on in the next day! Very accommodating!
They did exactly what I had hoped and what someone working on their own car would do. They took the time to try to reproduce the failure. They also didn't treat me like I didn't know what I was talking about. They took what I said into account, and used it to help diagnose. Sure enough, got it to happen maybe 1 out of the 20 or 30 starts. Once they identified, they could determine the likely cause and remedy. They provided a quote and completed the work quickly. Replacing the starter on this particular model is no small feat. For me, it would have taken me days to complete. These guys did it in just a few hours. I was impressed even with them being professionals that's still a big deal to me.
They did great work and the issue has NEVER returned. They were the only ones willing to actually take the time to try to find the problem. They showed me what I value in a mechanic/shop:
1. A restless nature to find the issue not matter what it takes (time etc.)
2. Listening and believing the owner and taking that information to help with the diagnosis/troubleshooting steps.
3. Performing the work with care and skill.
I will be a customer from now on based on this interaction. Thanks you guys. Your mechanics are AWESOME! Front desk staff was also great at keeping me informed through the process!”
“My brakes were near gone and somehow I found Nate. I so appreciate the honesty in communication, and showing me exactly what was going on. The brakes were fixed and I was onto the next step in my journey. If you find this place, consider yourself lucky:)”
“We had our Ford towed to Charlie’s Automotive for diagnostic testing and repairs earlier this month. Both my husband and I are very happy with all the hard work that they put into getting to the bottom of the issue on why the car would not turn over. They spent countless hours trying to narrow down the underlying issue.
I am and have always been impressed with Charlie’s!! They are fair, honest, professional and reasonably priced. I trust them explicitly with caring for our automotive needs.”
“Highly recommend All Automotive. Honest, fair, efficient & communicative. Have used them for most all of our automotive maintenance & repair for more than 25 years. Would not take my vehicles anywhere else.”
“Jason took incredible care of my automotive needs. Recently I have been getting burned by a couple mechanics and I was referred to these guys.
Just as promised he services things perfectly, in the same day, went the extra mile to do other things for my truck and all for a really fair price.
Some mechanics will nickel and dime you.
Not these guys.
Already scheduling a second appointment!”
“Outstanding customer service from every staff member. We had an urgent need and they handled it without question within hours. I highly recommend them for all of your automotive repair needs. A++”
“Been using Motoring services for awhile for both of our vehicles. The service has been great and workers are very friendly. I would highly recommend them if you are in need of car maintenance or repair!”
“Just had our transmission replaced. Jennifer and the mechanical staff were professional, they provided status updates, and completed the job quickly. Very happy with their work.”
“Went to the Kennewick branch — great customer service.
Was for just an “oil change”… was supposed to have an appointment but apparently google instead calls Spokane branch for some reason but they got me in pretty fast still.
Thank you for the quality service and customer service.
Would go back here over the dealership. ?”
“Had a small but problematic issue with my trailer
These friendly guys took a Quick Look, made it safe and told me how to fix it when I got home
No charge
I’d come back here anytime”
“It was nice they had coffee and it only took 2hours -(review from my 9yo daughter :-)
From me,
No AC for two 100+ degree days and they got me in the morning after I called, bright and early. Less than 2 hours later I have cold cold air blowing, and thank goodness because these next two days are supposed to be 107!!! Life giving.
Chris was very personable and gave great customer service. I honestly couldn’t have asked for a better experience.
Thanks guys!”
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“If I could give more stars I would, my check engine light came on as I was traveling from Spokane back to Portland l was panicked I called this shop and he gave me peace of mind and checked my vehicle out and ensured that I would make it home safely which I did thank you”