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February 2024 by Melanie Pierre
The customer experience was the worst I’ve experienced ever! The representative did not care to make any efforts to answer the questions we had. It was almost like he was pushing us to go to another store for our household. They have great prices but I’d gladly spend more money elsewhere before working with them & I’d recommend the same to everyone else. They might as well have hired a homeless man off the streets than who we had the unpleasant pleasure of dealing with!
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February 2024 by Barbie Beeks
Absolutely was so helpful and polite answered all our questions
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February 2024 by Andy Bro
Really good
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December 2023 by Shannon Leann
Super helpful, I love that you are able to text them about your account and it's not just automated responses!!
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November 2023 by Shannon Huffman
Clean store, friendly and informative staff without being pushy! I keep coming back to the Kennewick, WA location and will continue to do that for the foreseeable future when I need to make a large purchase! Thank you for creating a comfortable inviting atmosphere in your store!
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September 2023 by Thomascine Mceachern
Great service:)Wonderful credit line & great prices and deals .
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September 2023 by Brian Martonick
The employees there are always willing to try and work with you on payments and explain how things work. Even if it means they have to explain it to you over and over. They are also willing to get things not normally in their inventory, like one customer got a vacuum cleaner.
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September 2023 by Junior Rice
It was fast and the guy who helped me was very professional but friendly at the same time which made it enjoyable rather than a headache and I would refer them to anyone looking to upgrade or buy any of their products.
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July 2023 by alexis pacheco
Unexpectedly amazing customer service and help. Like it's not that I thought they'd be bad or anything it was just so exceedingly kind. They stayed open passed close to still help the last few people who entered and didn't even seem remotely upset which is nice cause some places/people get rude even near close. They were very understanding and really felt like they cared.
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July 2023 by Brittany Chassin
My boyfriend and I got me a power lift recliner to replace my lift assist recliner last week and they were awesome there. They were the only rent to own place we went to that had power reminders. They have really awesome prices and the associate was extremely helpful and nice. They were so great that we went and got my boyfriend a matching one today and they bundled the payment which makes it way easy for us
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June 2023 by Guillermo Medrano
The staff always provides Great service and always willing to help us and accommodate our needs.
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May 2023 by Heather Ayers
So, far so good. The first laptop I leased fizzled out within a couple of days and the guys at my store were quick to order me a newer, nicer version and a month later it’s still all gravy.
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April 2023 by trevor Doe
They harrass u non stop for being a week or two behind even if u explain the situation they show up to your house and call family members go and harass them go else where not worth the hassle
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August 2022 by DRONE WOLF
The store is very centrally located, staff always very accommodating. You would be surprised at all of the things you can now get with Rent A Center
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August 2022 by Nicole Copell
I had a terrible experience with Aaron's the past 2 weeks so I decided to give Rent a Center a shot and I am completely happy. They were so respectful and very kind. They came in set up my washer and dryer and even stayed late to get the right plug for my dryer. I am beyond pleased with their customer service. The delivery guys today were amazing. I will completely recommend!! Thank you Rent a Center!!
