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February 2024 by Queen Rosa Cervantes
Everyone is was very helpful!
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February 2024 by xplrnw
The people that work here are kind and knowledgeable! I come here often, this store is clean and well stocked. I love the outdoors and this is my favorite store in the area. Find my outdoor adventures on YouTube @xplrnw cheers
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December 2023 by Karl M
Small store, big selection!
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November 2023 by Adam Vogel
I've always liked REI. They have almost everything you need to get ready for a trip into the woods.
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November 2023 by T
Rude and lazy staff, called and complained to corporate and was promised a call back from the store and never received one. I would rather use my rewards at other stores than shop here again.
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October 2023 by Suva Shakya
A good store to have in Tri-Cities for outdoor lovers. Items are a bit spendy, but if you are serious with outdoor activities, you will feel lucky to have a go-to place to get exactly what you need. I usually wait for the sale to happen to find good deals.You will find plenty of employees roaming around to help.
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September 2023 by John Fernandez
Took a flat bike tire in ... they fixed it very quickly and for only $4 total cost for the tube (REI membership provides free labor).
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August 2023 by Frank Elliott
I went in the other day for a trail recommendation that would be good for my nine year old. It was a long shot but Rachel knew everything. She was patient and awesome.Follow up to original post: Rachel’s recommendation was spot on. Amazing trip and the perfect skill level for my son. She should be a park ranger!
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June 2023 by Geoffrey Robinson
Amazing company. Customer service is beyond anything I have encountered in recent memory.
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June 2023 by Steve Bigham
This is a great store with plenty of friendly staff ready to help. This is a smaller store with less than I'm used to, but like always, you can order online and have it shipped to the store.
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June 2023 by Tushar Anthony
I love REI. It’s a little pricey than the regular stores but definitely budget friendly when compared to the prominent outdoor brands. Plus the staff are so helpful and informative, helping you decide on the best gear, to make sure that you’re comfortable.
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June 2023 by Adam Goldsby
Huge REI fan but this might very well be one of the smallest REI's I've been too but this far inland it's a nice store. Picked up some Hoka shoes and the guy in that department is awesome, extremely knowledgeable about shoes and will explain how each shoe is different in feel and performance.
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March 2023 by foodinyourfaceable
A bit smaller than most REI stores, but the service is great. The cashier helped me return and replace a pair of flip flops that I had ordered online. Great store! See you next time!!?
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February 2023 by jdub1320
Hard to put into words what this REI is about. The store is tiny and offers very little in the way of variety. Not their fault. Work with the space they have well. The staff as a whole needs help. For a store that preaches fun, service, and acceptance. They do a horrible job of making you feel that way when you are in that small store. Condescending and elitist could best describe the general vibe most put off there. Do better!
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February 2023 by Bailey Cannell
The customer service here is great. Everyone is attentive.. Rachel is the best. She is super friendly and helpful every time we come in!
