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January 2024 by Chanel Harpster
HIGHLY recommend! Busted up my screen and they had it fixed in half in hour! 10/10 great service!
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January 2024 by Zachary Borisch
Fixed my camera. Put a new one in with a new lens and also added a new screen protector. Extremely fast. Drastically cheaper than other stores. Phone was done in about an hour
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January 2024 by Larry S.
If you are need ANY kind of service on a mobile product, you need to start here. She is very knowledgeable and has very good turn around time. Took an old iPad to her after a botched battery installation performed by someone else. I wouldn't go anywhere else for my mobile repairs. She deserves 6 stars but I can only leave a 5 star review.
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December 2023 by Jared Fleming
I had an amazing experience with the Phone Shop today. Not only did they respond to my inquiry off-hours, but they were also extremely helpful/ flexible when my repair needs changed. This is definitely the number one shop in TriCities for phone repair.
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November 2023 by solomon
Christy was extremely helpful, polite and professional when it came to handling my phone and had the job done in a timely manner. Next screen I damage will be taken care of at the Phone Shop.
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November 2023 by Yerrow G.
Fair pricing, FAST service. They are now behind/beneath baskin robbins on Gage and Bellerive. Super convenient for me.
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September 2023 by Richard Breshears
I was so appreciative of how fast Kristy fixed my phone! I'm not sure how I did it but the back half of my phone was crushed. She was able to completely repair it in just a few minutes. I don't know how I haven't come here before, but I'm a huge fan!
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September 2023 by Sterling Marshel
First time I have tried Phone Shop and the service was excellent. They made it simple by making an appointment online. My XR was not charging, the service techs fix the issues in 1/2 hour. Fair pricing and excellent customer service. This place is a gem.
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August 2023 by Holly Kirkendall
Christi was amazing. Unfortunately had to visit two days in a row and instead of her seeing an opportunity to make more money, she responded with sympathy and charged me cost of the screen or just slightly more. Not only did she fix my phone a second time with a smile she gave me a case that someone left behind for free. Thank you PHONE SHOP KENNEWICK!
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August 2023 by Derek White
Noone deserves a bad review when they've done nothing wrong. This business's response deserves 5 stars. Sorry you have to deal with this. Keep up the good work.
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August 2023 by E G
We are from out town, visiting family. This is our second visit to the Phone Shop for quick emergency repairs. Great service. Awesome folks!
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July 2023 by Adam H.
Impeccable service. Superior tech knowledge. There is no better place to take care of your mobile needs. I've used them annually since their inception in Kennewick (after they moved from...?) Precision and care.
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June 2023 by Steven Poe
The lady who owns the place is really knowledgeable about phone repair and really nice. I was a walk in and she was able to replace the screen, charger port and battery for my iPhone 11 in less than an hour, couldn’t really ask for more.
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May 2023 by Randy Odd
I was very pleased with the quick service we received. She replaced my earbud port without even chastising me for breaking it, and at a reasonable price. Thanks.
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May 2023 by Coke Smith
Had a great experience. Broken Samsung screen, dead phone. No cloud backup. Dead phone data transfered to new phone, dead phone scrubbed. Lots of time and expertise. Perfect.
