-
February 2024 by Deborah Pflanz
Always good things here for the fur kids
-
February 2024 by Mindy M
The store associates were okay. My biggest complaint is that there was a Very small hard shell cat carrier (dimensions of 11.5"wide x17.91"long x12"high) sitting on top of their bird cage. Inside this very small cat carrier were 5 ferrets! Yes I said 5! They were crawling all over on top of each other. There wasn't room for them and this is not an appropriate place for them. Its absolutely DISGUSTING that this is how you treat your animals! I will Never go back to that store again because of this. If my husband hadn't already purchased our fish and walked out front door I would have left. Treat your animals better PETCO!
-
November 2023 by Danielle M.
Waited by the register for over 20 minutes to be helped. I finally asked an employee on his phone if someone could check me out. He didn't even put his phone away to ring me up, didn't ask if I needed help with the heavy bags of kitty litter and cat food and basically treated me like I was a nuisance for being in the store to interrupt his phone time.
-
November 2023 by Manuel Bonilla
Worse customer experience. I was running late to my grooming appointment called to let them know and they said if I showed up at 1pm they would still take her in. I arrived exactly at 1pm they did a whole intake form accepted her. Once I left and arrived at work they called and said they were unable to accept her.
-
November 2023 by Thomas Williams
Friendly clerks and very helpful in finding the items I needed. They have a great dog grooming station with trained groomers.
-
September 2023 by Naomi
I like that they have a kind of treat bar for puppies, everything was pretty easy to find. I like that Petco (over petsmart) has medical stuff to treat pets at home or strengthen their immune systems. I, personally, and a fish person and loved that this was upfront and center. Their betta selection is incredible as far as breeds go. They weren't all the healthiest fish, but they've been in cups for a while. My only beef in all of that is how their kept before purchase as well as the small tanks and bowls displayed nearby as if those are supposed to be a fitting home for these fish.
-
August 2023 by heather Smith
They always have a pretty good variety of things for just about every animal and they were great years ago when we had turtles we needed to find a home for..they took them and included them into their tank and gave thwm a good home!They also have a great variety of fish and birds and they also have ferrets and chinchillas!!!Great customer service and the dogs already love their toys!
-
July 2023 by Tamis Wages
I had an issue remembering an outdated phone number for my loyalty account. The cashier looked it up by email and updated the account for me! Super helpful and friendly!
-
July 2023 by Caressa Tom
ZERO stars are more appropriate. PetCo doesn't see any pets that have been medicated for ANY reason. If your pet requires help with their anxiety then either lie to them or don't tell them at all because they will turn you away. Throughout the booking process this was never brought to my attention. Find a real groomer. Apparently they would prefer the pets hurt themselves or the groomers.
-
July 2023 by Angela Barr
The manager Chris and his team have always given us excellent customer service at this location. We appreciate all of their help In troubleshooting and lack of judgment when we have fish casualties. It is a bit smaller store and has had to close early a few times due to lack of staff or I'd give it 5 stars. We'll be back and are glad to have this location here.
-
June 2023 by Felicity Olson
Didn’t find the food I need. But got a few other items!
-
June 2023 by Ouida Hausner
I had a Breakfast Burrito. It's gotta be the worst ever. And $9. 50 of huge dry awfulness! The tortilla was hard and dry and everything inside was ridiculously dry. What a waste of $10.00. If they can't make a decent burrito, why would I try anything else!
-
May 2023 by Winnie C
This is the best Petco in TC. The manager, Michael, is knowledgable, caring and knows how to work with customers. He went above and beyond to assist me with my product issues and I couldn’t be more happy. His crew was also pleasant and helpful. I’ll be coming here in the future.
-
April 2023 by Ellie warburton
i went in today to buy a light fixture for my green tree frog and i am absolutely horrified with these animals living conditions. these poor animals are in such small enclosures that they’re crawling all over each other. i looked at the roaches because that’s what my frog eats and almost every single one was dead. there was a carrier full of mice and it was so full that there was 3 stacks of mice just crawling on each other like levels of a house. there was 5 leopard geckos in one tank that seemed to be maybe 10 gallons and they only had one hide and no substrate. i looked at the fish and none of their alien bettas were moving. they all looked dead. i even tapped the tiny plastic container they’re housed in to see if they would move and they didn’t. they also house three different kinds of frogs in one tiny enclosure, when you’re not even supposed to mix breeds, especially in an enclosure that tiny. i am appalled and feel awful for these poor animals. they NEED better living conditions. you would think for a pet store they would know how to properly care for these animals, but they absolutely do not. there needs to be a serious change.
-
April 2023 by Kathie Kasper
They were wonderful with our Eddie! He is only 11 weeks old and I needed his nails trimmed. I tried to do it myself with no luck, but they were experienced and quick!
