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July 2023 by ED DUARTE
POA has been a long time service provider for my wife's business, Wilbur Ellis. We have grown to love them like family! James n Rush are great! Thank you guys for all that you do! See you soon!!
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July 2023 by Jillian Cutsforth
We just got our copier replaced and changed over our contract. They were incredibly through made sure we knew how to have our IT change over any drivers that were originally pulled wrong. Followed up with us and just did an all around great job. Definitely recommend them as a company to work with.
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July 2023 by Wendy Joy
They do everything possible to keep our large copiers up and running. My service calls are always entered quickly by Cassie and the service technicians call soon after a request is submitted to get the details of the issue. They are responsive and knowledgeable and very patient as they troubleshoot the problem. They train me on proper use and how I can fix things in my own if possible.
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July 2023 by Joshua Hansen
I’ve worked with the team at Pacific Office Automation for fifteen years, and they’ve always provided top-tier service and expertise. A great business partner!
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July 2023 by Eric Mercer
Joel— is an Outstanding representative of POA!
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July 2023 by Logan Uber
Cold emailed by the company seeking to provide services. Quoted prices and provided proposal for equipment, then continued to ask for more information multiple times.Became condescending and rude in emails when I told them I would be going elsewhere. Wasted time by not being upfront and asking for all info at same time.Quoted prices higher than others as a way to show they wanted to work with me when I said I wasn’t interested in leasing equipment. Will not use and do not recommend based on communications.
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July 2023 by Linda Stroben
I have been working w/James & his team @ Kennewick POA for over 15 years. We have leased at least 4 copiers from them. They make our copier choices so easy, it meets our needs & rarely have a problem. When we do they are out almost immediately to fix any issues we may have or to show us how to utilize the machine to our workflows. I even get follow up calls from James to make sure all our needs were met! I can't say enough good things about POA. Thank you for your great customer service.LindaTri-City Neurology
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August 2022 by callie azure
YNHA is very happy and pleased with the service we get from Rush and team. Never have to leave a voice mail with them. Always present. Is extremely helpful when we are trying to get the best bang for our buck!! Excited, happy and looking forward to a great working relationship!!!
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August 2022 by Diane Agens
Rush and his team at POA are the best in the business. We have several copiers and printers, they never need servicing. It sure helps our productivity when great equipment is in use.
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August 2022 by Monica Mohl
Our company has worked with Pacific Office Automation for 3-4 years now. We have leased Copiers/Printers/Scanners for our 5 locations in the Tri-Cities area. From recommending the best units for our needs and checking in on us (Rush) to prompt response times when we need service POA has delivered on their commitment to support us. Jamie has also been helpful and efficient when we have called into the office needing assistance. I would recommend POA without reservation - Thank you for your support of our business and caring that our "up" time is maximized!
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August 2022 by Mark G
We really appreciate Rush at POA. He always does such a great job of explaining everything and following up. Very competitive pricing too! That guy is a rockstar, I've delt with many printer reps and I've never came across another person as on top of their stuff as he is.
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August 2022 by Ben C
POA has been the best supplier partner. Highly recommended!
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August 2022 by Marissa DeChand
Friendly and knowledgeable staff and fast service. They always get the job done quick and efficiently!
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August 2022 by srlion
The whole crew is amazing! Sales, service and management! Thank you!
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July 2022 by Jessica N.
The whole team strives for great customer service! Almost immediate turn around time when I have questions! Highly recommend!
