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February 2024 by LOGANedg
This place is awesome and helpful.
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January 2024 by John Davis
Friendly service.
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January 2024 by Xi Gilli (Christina Gillihan)
Their employees never seem to know ANYTHING about vehicles, parts, or even how to look them up on their own system computers, much less anywhere online. It's very sad and makes me feel very awful for the employees. It's obvious they're not vetted properly, aren't paid enough - not even enough to care and I'm sure the benefits suck. How SAD and AWFUL the owners/chain/whatever are SO GREEDY, they can't pay the proper people enough to care to know the correct information even without having to look it up and probably don't give very good benefits and therefore can't even retain enough people to stay long enough to at least learn all the info necessary to actually help customers people out of repition of actually doing it for a significant amount of time that it's become easy pay lemon squeezy. Therefore, every customer has to know ahead of time what they're looking for and be sure that what comes up from the back is exactly that. But, rest assured, the first one won't be. Also, be assured that if you've looked online and it shows it's in stock and, when you go to pick it up, any employee won't be able to find it (not in the computer, no matter what numbers you give them; and not by the year, make, or model of the vehicle either) but it IS back there. Last, but not least, don't expect any of the parts' books (for windshield wipers, oil filters, air filters, etc., that help you get the correct interchangeable parts for your vehicle) to have all their pages. At least the employees are usually nice.
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December 2023 by q2 tech
I needed to replace my K&N air filter after 7 years. I could not find the replacement anywhere , including the website of K&N. I called Oriellys auto parts in Kennewick and a young man named Ben took on the mission of finding the replacement. He found it after a lot of research. I don't normally post reviews but in this particular case I had to comment on this young mans customer service and commitment to his customer. Thanks again Ben.R. Willis
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December 2023 by Zayne Sartin
I just moved up here the girl Stephanie was very helpful will be going back
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October 2023 by Christian Beedle
Friendly knowledgeable staff
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September 2023 by R S
I'd drive out of my way to deal with the employees at oriellys. Even if there was an AutoZone next door to my house.
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July 2023 by Arianna Everhart
The workers were funny and helpful. We struggled a bit to find wipers with the right adapter for my car but the guys made sure I was taken care of and came me advice for another problem they didn't have replacement parts in stock for. 10/10 would recommend.
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July 2023 by J
Had to come back twice to get the right air filter, I was given the wrong one when I gave the correct make and model. Mistakes happen, but it was an extra trip for me. Customer service was great.
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July 2023 by Ryan Boyce
Service here is simply amazing. Alex helped under my hood to find the right replacement alternator, and before I even asked had offered to lend me his personal tools to do the job on the spot AND stayed after his shift until I was back on the road. This man deserves a big raise. Also his friend working alongside there is a gem. Anyone leaving less than 5 stars must have been served by someone else… Alex hit me up if you’re ever in Montreal I owe you many beers.
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July 2023 by J R
Had to come back twice to get the right air filter, I was given the wrong one when I gave the correct make and model. Mistakes happen, but it was an extra trip for me. Customer service was great.
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July 2023 by David Russell
Always great service, but I have a commercial account. And don't deal with the people up front. But they always have been curious and professional....
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April 2023 by Donny K
Spent $36 on 5 quarts of Pennzoil yesterday at lunch. Went to put oil in my truck this morning and realized I bought a container that someone had previously opened and removed a quart.I called the store and spoke with Tyler to let him know this happened so he might keep an closer eye on inventory.Went in today to get some steering fluid, and saw the clerk who checked me out yesterday, and asked if Tyler had shared my experience with him.His response was, "We don't sell any product that has a broken seal."Needless to say, that is the last time I'm giving O'Reilly Auto parts a chance. Heck, it's not like I even asked for money or oil back. I did the nice thing and let them know it happened, because I would think they would want to know. Maybe they're all in on it. We will see what the district manager has to say when I call him.
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March 2023 by Mark Adelmund
Had to go elsewhere to get the parts needed
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February 2023 by Cindy Melashenko
Richland O'Reilly's Auto Parts store helped me get the correct part to get my car going again. Excellent customer service very nice people.Mark one of the managers was really very helpful. Kudos to Mark for great customer service.
