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September 2023 by Marina Flores
Would not recommend, did not give me updates on my car, i had to be calling them. I called the number that had called me back multiple times no answer didn’t even bother calling back. Went in for an oil change turns out the oil filter part (was already broken) and broken pieces went inside the motor so now i have to pay for an oil change, broken filter part plus labor work my oil change came out to be $780 plus they wanted to charge me for 5k for a missing bolt. I took my car here because I thought they would actually be careful with it AND if you guys do complimantary car was and vacuum actually do it, my car was half washed and didn’t even vacuum it. It’s not even express service they take for ever!!
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September 2023 by Kelly Dagorret
Very knowledgeable sales team. They knew so much about the cars and they were not into overselling things or options on the car. Highly recommend and would definitely purchase my next vehicle with McCurley. The purchase was smooth and quick. They were all so friendly and made buying a vehicle a nice experience.
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September 2023 by Bruce Tandy
We were traveling on pleasure from Western Washington to Richland. We stopped at Mercedes Benz because I noticed a car we were interested in on the Website.After an inspection, a test drive, discussion and agreement on details, we decided to buy the car. Traded our car in, and we were back on the road in our new car to enjoy the rest of our getaway. The entire process took about two hours, start to finish.Special thanks to Jesse our salesman, and Justin In Financing. They made the experience fun.After our purchase, we had a few questions regarding the car. Jesse was very responsive, and even met us at the dealership for a much welcomed tutorial. All in all, a great experience. Highly recommend!!
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August 2023 by Horace Ko
We bought a pre-owned 2022 Honda Odyssey from M-B of Tri-Cities, working with Dennis Kennedy (sales) and Justin Stevenson (business/financing).Dennis was extremely responsive during the sales process. Listing photos of the car hadn't even been taken yet, so Dennis took the time to capture pictures and video to send to us. He was also quickly on hand to answer any questions over call, messages, or email.Justin was also very helpful in explaining the process, the paperwork, and the warranties, and addressing any concerns I had.Overall, I enjoyed working with them; it was a very smooth process. The extra coverage provided by the Certified Plus program on our car lets us breathe easier, too!
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August 2023 by Valorie Gustin
Chad, the general manager, was super helpful and amazing to talk to. I bought a car and a week later I had to have the car towed back to a dealership. It sat there for 3 weeks and they gave me a rental for the time being. The part that was needed to fix my car was nationally backordered. With the help of Chad, we were able to get ourselves into a 2024 suv.Chad has been wonderful to my family and I am so grateful for his help throughout the process. I do have some small things but overall a fantastic experience!
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August 2023 by moose2248
I reached out to Elise Murphey inquiring about a car on the website. Elise quickly responded with pictures of the vehicle and a full rundown. She helped myself and my daughter purchase her first vehicle. She offered to move the car out front and take pictures for my daughter. For a 17 year old the pics for Instagram are very important. Lol. She connected with my daughter and was amazing throughout the process. Everyone was helpful and kept us informed throughout the process. If you are looking for a vehicle I highly recommend Elise and the McCurley team.
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August 2023 by Marilyn DeJoia
Everyone was great. Sales person was very knowledgeable and was never pushy. Manager came out of his office to congratulate me on my purchase. The guy with all the paperwork knew exactly what he was doing and made it a little less stressful. Great place to shop for a vehicle.
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June 2023 by JUAN REYES
Great customer service, non pushy sales, and very clean dealership. In hindsight, I should of purchased here from the get go, instead of shopping around. I would definitely purchase from mccurley Mercedes again!
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May 2023 by Maria Elmore
We were traveling through Kennewick on our way to Spokane from Portland Oregon and our Sprinter Van broke down. The Mercedes-Benz of Tri-Cities fit us right in the same evening and had the car fixed the next day at no charge! They were amazing and helped these wayward travelers and went above and beyond!!!!!
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May 2023 by Dylan Heminger
Wade was great! Very personable, professional and overall a great car buying experience beginning to end.
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April 2023 by sierra connolly
I wouldn’t mind getting rid of my Mercedes just so I don’t have to deal with Chris, in their service department. Asking for a simple conversation from a person who actually works on the cars is impossible. For the past year I’ve been taking my car to Mercedes in Seattle or Yakima to avoid dealing with Chris. Today, I decided to go in hoping it would be different than last time. I asked for a simple task and somehow he has the answers to everything that I don’t need. Literally, don’t waste your time if you want something done or ask for someone else. One promise they can provide is that you can ALWAYS count on Chris to ruin the whole purpose of Mercedes tagline “the best or nothing” yeah, whatever.
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April 2023 by Greg Thompson
My roomate Adrian and I moved here about 2 years ago. His lease was up on his 2020 E350, and he was actively looking for his new car. He had a good experience at MBTC and was working with Martin Loving.He called Martin in November and they happened to have a 2023 E350 that was loaded with options. Adrian decided to purchase, rather than lease.One of my favorite models was the GLE Coupe, and Saturday I looked at the web site, and they had a GLE AMG 53 Coupe on the lot. We decided for fun to go look, and Martin suggested that he drive it.That is all it took to get Adrian out of his new 23 E350 of 4 months, into another new car. One drive. And they made him a solid and equitable deal.I am looking forward to my first Mercedes, Martin has a build pending allocation for my own fully loaded, created the way that I want.The dealership has great people, and Martin has been a perfect guide, with all the knowledge and experience that a returning customer, or first time buyer would need.UPDATE: While checking on my pending allocation build, I noticed a beautiful 2023 C300 Cabriolet on the lot. They actually had 2, and after talking to Martin and looking at the car, I decided to purchase. I am still keeping my build. You never know.I love this car, Martin is great to answer any questions, and getting additional accessories is fun.
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April 2023 by James Campbell
Had a great experience. One of the most relaxed and stress free encounters and experiences with a dealership. The sales representative, Wade, was very knowledgeable about the vehicles and open to answer all questions. Patient, understanding, and was not about just making the sell for himself and the dealership. Enjoyed purchasing a vehicle from this dealership.
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April 2023 by Vincent Wright (WrightFlo Enterprises llc)
Absolutely stellar service writers, technicians, waiting area (including great local food delivery). Great experience with salespeople and the facilities are some of the best I’ve ever experienced. Highly recommend.
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March 2023 by Ryan & Bridget Callahan
Holy smokes - I have heard of unicorn car dealerships that don't just use "integrity" as a marketing tactic, but I had never seen one until we stumbled upon MB of Tri Cities.Wade McCurley has got to be one of the kindest most genuine individuals in the industry. His commitment to service went so far and above the call of duty when assisting my husband and me with a car purchase, it even included sacrificing an entire day off to make sure we were well taken care of.If you're from the West Side of the mountains and looking for a different kind of car purchasing experience, I couldn't encourage you enough to check them out. I know we'll be making the nearly 4 hour drive in the future to work with them!
