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September 2023 by Jessica J.
I can't rate this store bc i can't get in. I use a wheelchair and they don't have auto opening doors for people w disabilities.
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July 2023 by John W.
Neither the clothing or furniture store answers their phone. Website has no option to email anyone. Clearly macys has absolutely no interest in customers or customer service. Corporate implosion and store closures should not be a surprise.
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December 2022 by Shanzy Ogden
Ashley helped me today with an eyeshadow palette. She was super nice and helpful. My only gripe with Mac is their prices. I decided to take a chance on a pallet that I know I could have got similar quality somewhere else.
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November 2022 by S O
Ashley helped me today with an eyeshadow palette. She was super nice and helpful. My only gripe with Mac is their prices. I decided to take a chance on a pallet that I know I could have got similar quality somewhere else.
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September 2022 by Trina D.
This is a small Macy's store and the only one in the TriCities area. I find that the women's clothing departments are very disorganized. They really need to have staff spend some time making sure each department is organized and in order.
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September 2021 by Shanna M.
I bought a toaster oven at Christmas, I had to for in 3 times to get it. Then they credited my account. I tried to call them and could not get a hold of anyone due to Covid. I thought I had over paid, then, I didn't receive anything for a while. All of the sudden I received an over due notice for 60 days. I paid it right away. Later when refinancing my house I found out they dropped my credit rating 100 points. When I called them about it, the would not fix it. Cause they say the called and sent me stuff. They had done neither. I would have paid them. They lost a customer for life today. Fair warning about that card. It will stick with me for two years. I will never shop there again.
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July 2021 by Lenora G.
Due to reasons you don't care about, I haven't worn makeup in a few years and decided, now that I no longer need to wear a mask, it was time for new makeup. I'm of an age that I really had no idea what I needed, or wanted. Stopped in Macy's cosmetics (Columbia Center Mall) and met Soshi (not sure how to spell it, but that's how it sounds to me). She started asking questions, and we moved from one counter to another and ended up at Clinique. Clinique is a brand I recognized, and have used. She helped me decide on a color, did not try to over sell me, in fact when I asked a couple of questions about a product, she ended up putting it back. I missed the 'make-up gene' when I was born, and this charming and knowledgable young lady was a great help. If you need help with makeup, I strongly recommend Macy's and ask for Soshi. She has a nice sense of humor, too ;-)
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January 2021 by Tektek D.
Macys Kennewick, WA has poor customer service. The lady working in the customer service appeared upset right away when I tried to return the brassieres that irritated and left a scrape on my daughter's skin. When I returned the merchandize, the tags for both had already been discarded. To help facilitate an easy transaction, I showed the printed receipt with picture of the item from my online purchase to the lady. I was lectured they needed the tag, and I understood clearly why. However, the way she talked, her facial expression and gestures showed that she was upset. I explained that my daughter had worn one of the bras and a scrape on her skin developed after a few hours of wearing it. The material, despite that it's soft, caused the redness, skin irritation and painful scrape on both sides. The lady inspected the bras and said that it looked like both were worn. I told her that my daughter mentioned she had worn only one, but if she did, I would still return both back since they were the same kind, style, material, and brand that caused the irritation. The lady firmly said that they cannot accept the return because it had been worn. I asked her to call the manager instead. However, even when I spoke with the manager, he told me that because the item had been worn, they would not accept it and that " it is like buying an underwear". I understood the concept, but I was not returning an underwear! I was also questioned why my daughter continued to wear it over a period of time despite the discomfort. I explained that at first I also thought the strap probably just needed to loosen or adjusted, but it did not help. Furthermore, the scrape did not happen in a couple of minutes, it took a few hours for the discomfort and skin breakdown to developed. The return process that they denied not only was disappointing, but as if the lady and the manager made me feel like I was in a court room defending myself why I was returning the brassieres worn by my daughter. Obviously, they were not concerned of what my daughter went through. I would avoid shopping from this branch from now on.
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January 2021 by Zachary Scott
Your #1 Beauty and Fragrance destination
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August 2020 by Patty Ann Davis-Brush
I always receive great customer service. I also love the atmosphere of the store. I always get inspiration from the displays throughout the store. It's my favorite place to shop. Thank you Macy's for being Americas #1 department store.
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December 2019 by Becky R.
Macys in kennewick washington has the worst customer service people in the watch department she was rude ,short offered no information when was asked a question ..I will think twice where I spend my $$$$
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December 2019 by Cara R.
I bought some heels from here and went to west them to a party. When I got out of my car I realized I could not walk in them. So I went home and put them back in the box and wore some other shoes. I took them back the next day and they refused to return them. They said the "heel was scuffed"?! I didn't even wear them long enough to scuff!! There was no scuff mark. I just got a Macy's card and will be trashing it since they can't do customer service I won't be wasting my money. Really wish I could wear the shoes. They are gorgeous. So, now I am out money and have to look at shoes I can't wear.
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November 2019 by Rachel M
Thank you so much Courtney for helping us today! Great service and very friendly!?You really took the time to help out my sister and my dad was very happy with how you took care of her ?
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March 2019 by Mike M.
A horrible experience to say the least. People go to Macy's because of there quality of cloths and there expertise and customer service. These are just a few and small qualities customers measure Macy's by. Unfortunately, none of these are ever on display at the Kennewick one. I purchase my work cloths and shoes and sometimes I'll buy some suits, fragrance there, charge on my Macy's card and paid my card off. So, I purchase jeans last week brought them home hung them up I knew they were the right size no big deal. Went to wear them, ripped a few tags off and a few still on. Didn't fit, went into Macy's dealt with a women at the desk she says I can't r***** them your missing some tags. Like wow, I just spent 50.00 on jeans and were not EXCHANGING them over some tags. I asked for a manager, Anthony came over 20 min later. This guy seem clueless about policies and procedures. I said I would like to exchange those pants never been wore just a few tags missing. He says you can't there missing tags, I said do you mind if I put the tags back on, he says you could of wore them, really they don't fit. I finally asked him for his corporate number he proceeds to give me Macy's.com 800 number thinking I was stupid. So I called them there in the store got someone on the line. The guy on the phone said to me would you like me to send you a return slip I said I bought them in the store he says let me talk with the guy I put Anthony on the line the guy tells Anthony were .com only. Anthony doesn't know what lie to tell next so he says I couldn't understand him. Wow! I said that wasn't your corporate office that was .com he says to me you didn't push the right option, I said oh ya can you push the right one? He says no I can't do that. Let's review here, I've spend a great deal of money and here, in question is a 50.00 pair of pants that don't fit with a few tags missing, am I asking for much? So I'm mad walking out the store I stop and talk to an associate ( should be the manager) explain my dissatifaction with the store she was very good help however she didn't have the authority to do anything. Please stay clear of this store because, as customers how was I suppose to know about the tags, read the fine print on receipts?
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March 2019 by OMGames Channel
Thank you so much Courtney for helping us today! Great service and very friendly!ðŸ˜
