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February 2024 by Jeff Suire
For the first time in a long time I walked into the Home Depot in Kenniwick and was looking for a non WiFi color bulb and it’s a hard look trust so I saw this guy named Isaiah and he was stocking some product near me and I asked him about if he could help me find a bulb that would work forMy application and he didn’t say “I don’t wor in that department and then would dissapearTo go find them well he didn’tInstead he stopped doing workAnd came to help me and stuck with me the whole time even though they were only tens minsFrom closing that’s customer serviceThanks l
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February 2024 by Bonnie Masoner
2 times I tried to order curbside pickup, and after sitting in my car for 30 minutes I went and got the ONE item by myself at 0° while 4 guys stood at the front desk complaining that the girl who is their runner is behind on orders. It was a ghost town in there, and they should have been working too.
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February 2024 by stephen greenwade
Usually just deal with pro desk, they are pretty helpful. There use to be a few ol tymers working there that know their stuff.
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February 2024 by Gladys Martinez
Friendliness of the staff and variety of products. Excellent combination
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February 2024 by Joseph Patterson
Good store clean and some of the staff are rude but most of the employees are polite and friendly
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January 2024 by Danielle M.
Inventory is decent, pricing is ok. Staff (other than paint center) literally rush away from you to not have to help
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December 2023 by Rajiv Sharma
Good choices are competitive prices
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December 2023 by Chimney Guy
This store just lost my business. I just drove two hours to get to Home Depot. I was there 30 minutes before they closed and was turned away because of a party. I have a critical job I’m doing tomorrow and now I cannot do it. This may seem like a minor issueto someone reading this but when you’re a small business and you go out of your way to drive two hours and it’s only option left to get turned away there’s no excuse for this Home Depot is too big to care anymore so I’m sure this won’t matter
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November 2023 by Nancy G.
I have been to literally all of the home improvement "box" stores in the Tri-cities, but nothing compares to THIS Home Depot. There is something about the staff here, y'all...If you have a question, they have an answer or will point you to someone who does. They went above and beyond to help my hubby and I for paint, flooring and appliances. We even used their Pro Referral program for electrical and that was a fantastic experience. If you don't know where to start and who to consult about any projects, seriously come here first. Hopefully you get to interact with the great staff that we did!
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November 2023 by Angela Morgan
I'd give 5 stars but it seems like no one works there- always overlooked when needing help then get bypassed, I always see the same handful of "employees" standing around talking knowing that me or someone else is in need of help, would still recommend but not highly (referring to the Hermiston Home Depot)
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October 2023 by Jessica Griffin
I'm not sure the older gentleman's name but it is a tall older white man who works there and he is so nice and so helpful and I'm thankful for him being there when I was running around the store looking for a ton of different things. Pretty much all the workers here are nice he stood out that day and I'm sorry I don't remember his name.
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October 2023 by Dale
I will not be back, Incompetency at large, ordered cabinets several days ago, they told us to be here at 9 AM and the cabinets would be ready, we arrived at “their” scheduled time to find out nothing has been pulled and ready, they tell me I have to move my truck three different times because They don’t know where they want me to park, 2 1/2 hours later still waiting, incompetency is at large at the......Kennewick Home Depot, management needs to go back to school and learn how to be more productive and have better customer care, I would not shop at this Home Depot.
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October 2023 by Michael Hillier
I am always disappointed with the service. If it wasn't for the layout for me to get in and out quickly, I would never shop here. Lowes is a better hardware store.
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October 2023 by Dale B.
Ordered cabinets a week ago, we arrived at their scheduled time, nothing was polled, nothing was ready, 2 1/2 hours later we are still waiting also had to move my truck three different times because they do not have adequate parking for trucks and trailers, management at the store needs to go back to school and learn how to be better productive and better customer service, I will not be coming back to the store
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September 2023 by Graciel Jacquez
Good outdoor plant and furniture selection (posted this in July) I find the customer service at this Good outdoor plant and furniture selection (posted this in July) I find the customer service at this Home Depot to be good! They always also have a good selection of Halloween and Christmas decorations and lights. Good bird/squirrel food and suet selection as well as various feeders/birdhouses.Home Depot to be good! They always also have a good selection of Halloween and Christmas decorations and lights. Good bird/squirrel food and suet selection as well as various feeders/birdhouses.
