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November 2023 by Jennifer Danforth
We were treated absolutely horrible in this store today. Our first interaction with the store associate started it off. We explained the situation with the shoe and that we had driven an hour to return the shoes because the location in our home town turned into an outlet and wasnt accepting returns. the employee stated "well that's your problem. Here's your shoes step aside" . He turned to his cowroekd and said "I already text the manager she's said she's going to tell them the same thing" We waited 25 minutes for the manager. She told us she could not help us and that we needed to leave her store. We explained the situation with the defected shoe and that our home location sent us there to return them. She said that's not her problem and for us to leave and they can refuse to serve us. All of the employees in here were horrible. We went to champs and they called the footlocker store and said they had to accept the return. We went back to foot locker and the manager looked in my face and said she didn't receive any calls from champs. We were right there when they called. It's pretty bad when the chanps employees knew who we were talking about and that they received many complaints about that foot locker location. Needless to say this was the worst customer service experience I have ever had. I'm in contact with corporate and hope to shed light on this awful store.
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November 2022 by Claudia Perez
Went looking for shoes for my son. We waited there for what seemed long. No one came to help they just all stood around looking at each other. Not paying attention to customers. Worst place ever !
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June 2022 by Julie Nano
The. Manager is a pain to deal with was judged going in there asked to leave for no good reason reporting to corporate said they would not sell me shoes had more then enough money choose to be the bigger person and walked out but won’t allow this kind of behavior to happen to others
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November 2021 by Denise Cunningham
Did really have any shoes I wanted
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September 2021 by Jose Pete
Picked up some Jordan Pro Strong midnight navy blue
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September 2021 by Omar Magana
Employees will NOT bother in notifying customers when their order arrives, 3 weeks will pass by and they dont think its courtesy to call and let them know package is in. Immature kids with no rules is obvious at footlocker in kennewick.
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June 2021 by Julie Holman
Found the right pair of shoes.
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March 2021 by Flora aronson
I love This place .One of the Associates had me laughing so hard..He knew his business for sure . My Son wanted a pair of shoes end up with three with this person helping him make better choices. That what I call a very good salesman. Most know it at the columbia center mall.
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March 2021 by Addey Sosa
Very attentive employees ?
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February 2021 by Joshua Bintliff
It needs more people
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November 2020 by Zach Poteet
Gabby was cool. Good employee.
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December 2019 by Ney R
Awesome customer service. Staff always greets you right away, and very helpful in getting you the size you need and if size is not available they let you know the size closest that they have available.
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November 2019 by Crandall Kyle
Just so great
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November 2019 by Ronnette Baxter
Could have had better prices
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September 2019 by mutantsquire 787
Great place to buy shoes to your liking
