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January 2024 by Tiffany Parrish
They don’t ship out shoes when they say they do. They take forever. They cancel orders without reason and now I’ve been on hold for 1.5 hours. They are a horrible company.
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January 2024 by Quynh Nguyen
I bought 2 pairs of adidas yeezy 350 .bought online .wrong number I want to return.tai the store does not receive back.unprofessional translation.
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September 2023 by Jessica J.
I can't rate this store bc i can't get in. I use a wheelchair and they don't have auto opening doors for people w disabilities.
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July 2023 by John W.
Neither the clothing or furniture store answers their phone. Website has no option to email anyone. Clearly macys has absolutely no interest in customers or customer service. Corporate implosion and store closures should not be a surprise.
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July 2023 by Mary Mendez
You can't used discount but you can use macys card ridiculos
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September 2022 by Trina D.
This is a small Macy's store and the only one in the TriCities area. I find that the women's clothing departments are very disorganized. They really need to have staff spend some time making sure each department is organized and in order.
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September 2021 by Shanna M.
I bought a toaster oven at Christmas, I had to for in 3 times to get it. Then they credited my account. I tried to call them and could not get a hold of anyone due to Covid. I thought I had over paid, then, I didn't receive anything for a while. All of the sudden I received an over due notice for 60 days. I paid it right away. Later when refinancing my house I found out they dropped my credit rating 100 points. When I called them about it, the would not fix it. Cause they say the called and sent me stuff. They had done neither. I would have paid them. They lost a customer for life today. Fair warning about that card. It will stick with me for two years. I will never shop there again.
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July 2021 by Lenora G.
Due to reasons you don't care about, I haven't worn makeup in a few years and decided, now that I no longer need to wear a mask, it was time for new makeup. I'm of an age that I really had no idea what I needed, or wanted. Stopped in Macy's cosmetics (Columbia Center Mall) and met Soshi (not sure how to spell it, but that's how it sounds to me). She started asking questions, and we moved from one counter to another and ended up at Clinique. Clinique is a brand I recognized, and have used. She helped me decide on a color, did not try to over sell me, in fact when I asked a couple of questions about a product, she ended up putting it back. I missed the 'make-up gene' when I was born, and this charming and knowledgable young lady was a great help. If you need help with makeup, I strongly recommend Macy's and ask for Soshi. She has a nice sense of humor, too ;-)
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January 2021 by Tektek D.
Macys Kennewick, WA has poor customer service. The lady working in the customer service appeared upset right away when I tried to return the brassieres that irritated and left a scrape on my daughter's skin. When I returned the merchandize, the tags for both had already been discarded. To help facilitate an easy transaction, I showed the printed receipt with picture of the item from my online purchase to the lady. I was lectured they needed the tag, and I understood clearly why. However, the way she talked, her facial expression and gestures showed that she was upset. I explained that my daughter had worn one of the bras and a scrape on her skin developed after a few hours of wearing it. The material, despite that it's soft, caused the redness, skin irritation and painful scrape on both sides. The lady inspected the bras and said that it looked like both were worn. I told her that my daughter mentioned she had worn only one, but if she did, I would still return both back since they were the same kind, style, material, and brand that caused the irritation. The lady firmly said that they cannot accept the return because it had been worn. I asked her to call the manager instead. However, even when I spoke with the manager, he told me that because the item had been worn, they would not accept it and that " it is like buying an underwear". I understood the concept, but I was not returning an underwear! I was also questioned why my daughter continued to wear it over a period of time despite the discomfort. I explained that at first I also thought the strap probably just needed to loosen or adjusted, but it did not help. Furthermore, the scrape did not happen in a couple of minutes, it took a few hours for the discomfort and skin breakdown to developed. The return process that they denied not only was disappointing, but as if the lady and the manager made me feel like I was in a court room defending myself why I was returning the brassieres worn by my daughter. Obviously, they were not concerned of what my daughter went through. I would avoid shopping from this branch from now on.
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January 2021 by Zachary Scott
Your #1 Beauty and Fragrance destination
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January 2021 by Larry Huisingh
I didn't use this, just saw it
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August 2020 by Patty Ann Davis-Brush
I always receive great customer service. I also love the atmosphere of the store. I always get inspiration from the displays throughout the store. It's my favorite place to shop. Thank you Macy's for being Americas #1 department store.
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December 2019 by Becky R.
Macys in kennewick washington has the worst customer service people in the watch department she was rude ,short offered no information when was asked a question ..I will think twice where I spend my $$$$
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December 2019 by Taylor Koelling
What is it with customer service these days? This was not my 1st, not my 2nd, but my 3RD time going to the Keihls counter in Macy’s (mind you each time somebody has been there) and I have been ignored, and when asking for help I have been shooed away. I had multiple products in my hands ready to purchase and nobody wanted to check me out, nobody wanted to help me. I even asked if they could check me out, and they were like mmmm, no... sorry. WTF. I’m so beyond annoyed. I gave the first guy the benefit of the doubt because he had literately NO idea what he was talking about when it came to the products and was recommending me things that absolutely would be horrid for my skin. I went and did my OWN research and decided to just go get what I wanted. Still no LUCK! I’m just in absolute dismay at this point. Macy's WHATS YOUR DEAL?
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December 2019 by Cara R.
I bought some heels from here and went to west them to a party. When I got out of my car I realized I could not walk in them. So I went home and put them back in the box and wore some other shoes. I took them back the next day and they refused to return them. They said the "heel was scuffed"?! I didn't even wear them long enough to scuff!! There was no scuff mark. I just got a Macy's card and will be trashing it since they can't do customer service I won't be wasting my money. Really wish I could wear the shoes. They are gorgeous. So, now I am out money and have to look at shoes I can't wear.
