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February 2024 by Andy Eve
!Don't buy from here!They will legit talk you up and lie right to your face. Went to upgrade my phone for a newer one, when the phone I chose was brought in, the employee had so many other accessories with them. I asked if they came with my phone upgrade and they said yes. It was my mistake for not looking over my receipt right after the purchase, they had sold them all to me without saying a word. Here to warn the next customer who wants to try this company out, listen to the review's. Other businesses may not be the best in different areas but never have I been lied to and used like this by them.
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August 2023 by Jose trejo
Noselas I recommend better ballan to pasco they serve you better
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July 2023 by Ana Moreno
There’s a sign that says they are on lunch and will come back at 4:30pm and the doors are still closed it’s 4:45 ? there are also other people here waiting. This is unacceptable. It says it’s open Saturday until 7 pm ?
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June 2023 by Patrick Bestebreur
Purchased a new iPhone in the store a weekOr so ago. When purchasing a new iPhone they make you purchase a case, screen protector and wall charger. They pick these out for you. No exceptions. I returned to the store today as they provided a wall charger that is for the old iPhones and not the new iPhones. Essentially worthless and they charged me $25. They refused to do a swap today as their policy is no returns on accessories. They made this mistake and they won’t stand behind their mistake. They are a joke.
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March 2023 by Charlotte Manning
I have had this phone for almost a month. It hardly ever accepts calls, rarely can it call out and they lied about my monthly price after I switched. I am very unhappy with this service. I tried speaking to someone in the store and they told me I had to call 611. How am I supposed to call 611 when my phone doesn't actually call out. Terrible service and terrible customer service. I regret changing carriers.
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November 2022 by Travis Philmlee Sr
Okay so I went there to received a free government phone and homeless and without employment at the moment and was given incorrect information about where and when I could receive the phone and when I did go to get the phone the people who said they work for cricket we're very unfriendly and very unprofessional and the phone service is just her terrible wouldn't recommend it to anyone
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August 2022 by Shane Gilliam
Upgrading your phone in store is no longer worth it. They now basically force you to buy accessories when just trying to upgrade. Customers should have options to buy a case or charging block but have option to decline rather then be loading a purchase with extra fees. I got my phone online with the upgrade fee for nearly $100 less then the wanted me to pay in store all while there customer service says they should not be doing that in store.
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June 2021 by Lola Brooks
I went to Cricket Wireless on Sunday in Kennewick. MacKenzie helped me get another phone for my dad and she had excellent customer service skills/knowledge. She was very helpful in explaining everything about the phone.
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May 2021 by Shawn Davis
Very good prices and costumer service I've gone through them for 9 years and went to spectrum Wich was a nightmare and you get what you pay for. Cricket is got a quality product and never had a problem with. I recommend them to anyone I know shopping for phone service and phones.
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May 2021 by Twila Gay
If Cricket responded to their customer support issues as fast as their internet reviews, they would get better ratings.
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May 2021 by Scott Petersen
Absolutely the worst customer support ever! Lots of better options out there.
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April 2021 by John S.
Cricket has the worst customer service n the industry. They do not respond to customer issues. Please stay away.
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April 2021 by Brett L.
This is a SCAM! No customer support to back up what they sell. They call it month to month, but sell you a phone that is locked into cricket, so it might as well be a contract!
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March 2021 by Greg Deaton
Good service, good prices.
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March 2021 by William Roberts
When my phone is on the fritz that fix it every time.
