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July 2024 by Arlene
Unable to find the way to get to the pharmacy to.
Schedule a vaccine
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June 2024 by Cassandra Adams
Literally the worst place to fill your prescription. Save yourself. Go to Walmart or Walgreens unless you want to take 3 trips to Costco and wait 30 min minimum each time
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June 2024 by Saraih Farias
Today I had a very disappointing experience with the customer service lady named Rebecca. She was very unhelpful and seemed disinterested in assisting me with my prescription needs. My pet needed at least one emergency pill since he gets seizures and she was very rude by saying “oh well if you get a text message is that it got refilled “. She literally made me feel like an inconvenience. Overall, the poor service and lack of professionalism made for a frustrating visit. Customer services is all about trying to help the clients, customers! Giving options!
Not just being rude making rude comments.
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April 2024 by Melissa Snipes
I encountered difficulties using an online coupon for my prescription due to the pharmacy insisting I visit in person to provide the coupon details, despite them not having the medication in stock. After some insistence, the manager/pharmacist reluctantly accepted the coupon details over the phone, dismissing the initial refusal as a waste of time, which seemed inconsistent given the subsequent phone interaction.
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March 2024 by Veronica P
Costco is great! But there pharmacy in Kennewick Wa, is not friendly. I needed a prescription transfer since they had my medication in stock and Costco said they will request in 3 days. They just dont seem to care about the customers.
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March 2024 by Abraham E.
Highly recommend, as an instacart delivery driver an important tip I would give would be be utilize the full parking lot as well as know what you are shopping for beforehand
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January 2024 by Monique T.
Staff is usually friendly & knowledgeable about products & placement or products. Store is always clean and well stocked. Selection or products are always changing and produce a verity. They provide regular checkout & "self checkout" , For the "self checkout" it feels like they are hovering over you and start take your products out and scanning it evening when your not ready. If it's indeed self check out give customers some space unless help is requested. Makes me feel rushed & helicoptered. *today tried the cookie that replaced the churro. Chewy in the middle good balance of chocolate throughout cookie but a little Burt on the edges. Will try again at our next visit.
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January 2024 by Manjinder S.
I bought 10 pack Kirkland 40 water bottles and it's smelling like dead fish and now i don't know if I'm going to get my money back or no
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December 2023 by Sandra W.
I honestly don't think that I've had more of a horrible experience in any kind of store in the 30+ years I have been shopping. The cashier and the assistant was by far the icing on the cake. When you go up to somebody's grocery cart, you shouldn't automatically assume that all the items in the two carts that they had were all one transaction. Then toss the item back into the cart and not say a word to the customer and walk away. I understand it is the holidays and everything gets kind of crowded. But there is no need to employees treat you like you are second and you should be privileged to shop there. As I'm trying to pay for everything, I gave her the wrong credit card. Then she announced in a high tone. That we do not take that credit card and you will have to give us another form of payment. Embarrassed, and now in full panic mode I finally gave her the right one. I was trying to get her to slow down so I can watch the prices on the register. When I started walking out with my receipt, I noticed there was two items on there that were out of my price range. When I was looking at the item I didn't notice any other price than the $11.99 that was suggested above the bin. and trying to find somebody tonight that works there. It was pretty hard when you don't go there on a regular basis. If nobody knows everyone as a Costco employee is allowed to wear regular clothing. This means that if you are trying to look for somebody in a Costco uniform, you are not going to find them. All they have is a name tag on. So as I was trying to check out and being pushed through the line like some conveyor belt and shoved out the door. I Notice the extravagant price that they had on the item. So as I'm walking out the door, I stopped and showed the older gentleman that was checking the receipts.and that I had an issue even though he was nice.. it was how they said about "taking the item off" , like you were talking to some rich, extravagant, jackass you not having that money to purchase that item and you were beneath them. So he told me to go back over to the customer service and they can take that off. So that's exactly what I did as I stood there. Waiting for me to be called so they can help me take the two items that were over $60 off my receipt. And the woman that was standing there telling me what a fantastic deal it was and they weren't going to find it anywhere else. I tried to explain to her that there was no sign posted on how much it was, and all she could say is hmmm.... that's weird anyway that is a really good price that you're gonna get and you're not gonna get it anywhere else!.. I explained to her that I could not find anybody to tell me the exact price. And when I went to go pay for my items I was shoved through and pushed out so fast they didn't give me time to even ask the question. When the price came out to $333.62 I was so embarrassed. I just gave them my credit card. I honestly don't think I will ever go back to the one in Tri-Cities ever again. I don't care how much money you make an hour. I don't care if your company sits there and pays you to walk around and give out these pieces of candy to your snob of employees! And then being shoved through the check outline and pushed out like some cattle to a butcher factory. It just amazes me that there were so many people standing there trying to help one another (employees), but when it comes to helping a customer We were like beneath them, and how dare you not have enough money to pay for for this! And just an fyi... for anyone shopping online with Costco you pay anywhere between 2 to 3 dollars extra for each item! it's not worth it. It's not worth the time energy or effort to go all the way there to Shop and try to get a good deal. All you have to do is just go to Safeway or Albertsons or Walmart and get the exact same thing or even cheaper. And at least there you don't have to worry about employees treating you like utter crap! And if you do need help, all they
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November 2023 by Jason S.
Service, selection, and value are fine but... it is f-ing crazy and insane to shop there! WE NEED ANOTHER COSTCO IN TRI-CITIES!!!
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October 2023 by Daniel H.
Customer service in the tire center is very poor. Spent 18+ minutes on the phone before I spoke to anyone. Got disconnected twice, and called them back each time, and the person who eventually answered only identified themselves as "Costco tire center".
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July 2023 by Michelle Teagle
Had to wait weeks for meds to be in stock.
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June 2023 by kjazzlin
Ok, fist off I LOVE Costco but their pharmacy is probably one of the WORST as far as customer service is concerned. This is based off of several pick up experiences. The staff isn’t very friendly, they sit and chat with customers while there’s people waiting in line to pick up their prescriptions, and yes we can hear enough of the conversations from line to not mistake it for RX related conversations. They have zero sense of urgency and are incredibly slow and generally unfriendly. All in all their customer service in the pharmacy is subpar at best, which is quite a letdown for Costco‘s high standards.
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May 2023 by D Seaberg
Always very helpful. Had my 2nd shingles vaccine.
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February 2023 by Bertha
The younger lady at the counter has the WORST attitude I have ever encountered. With everyone in line. For a membership based service, Costco should absolutely be embarrassed that this employee is representing the pharmacy. The pharmacist herself was awesome, very nice. The woman at the counter is going to cost you business. I see that I am not the first review in relation to this womans demeanor.
