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November 2024 by Sig Landoe
I got an estimate somewhere else. Their estimate was 900 to 1k less. My insurance suggested them. It took less than a week. The job was done earlier than expected. It looks perfect. I can’t be happier. They are the best.
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September 2024 by Danika Goulet
Best body shop! This is a wonderful family owned and operated body shop. They fixed my car flawlessly and in a timely manner. Kolton went above and beyond when working with my insurance company to advocate for me. I will be a customer for life! Highly recommend!!
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July 2024 by Michelle Strom
I would give this place 0 stars if I could. I was rear ended a couple months ago. Took my car for an estimate and everyone was super nice my husband said let’s go with them. Then the lies started we will get you in ASAP well ASAP turned into 2 months and then their estimate was not correct at all as I understand that happens when you get into a job. However they then tried to over estimate the repairs and quadrupled my time from a promised week to 5 weeks. Had a knowledgeable family member push for another look and found that oops not so bad but still 3 weeks to fix instead of the promised week. I regret going with this place and wish I had looked around more for an HONEST company. Oh and when you call to find anything out no one returns the calls. Nice way to do business. If you are thinking of going with this company please reconsider.
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July 2024 by LV Puckett
Great job towing my pickup and getting me to a place that could fix it fast.
Thank you so much Tanner.
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July 2024 by scott b
I am very upset with the service they provided for my Kia Soul. When I started working with them, I felt like they were very nice and were explaining things like charges and what work was required very clearly. However when I got my car back it was in a much worse condition than they originally promised. They charged me to retool the key with a new ignition switch but then when I picked up the car they eventually figured out that I now need a key for the door and another new key for the ignition. When I spoke to Kolton on the phone he told me that would not be an issue (and why I was receiving the charge). The automatic door locks that I had installed somewhere else now no longer work which is quite frustrating . In their defense, I’m not sure how much I can blame them for breaking a system that is not factory installed. In addition, the steering wheel now sits at about a 30 degree angle to the left when the car is driving straight. Inside my car everything is covered in dust and it looks like they sprayed oil all over the main console. Normally I’d be fine with a bit of a mess but it’s just one more thing. They were very nice to work with on the phone but as it stands, I would not recommend the work they provided.
Follow up: I went back and told them all the issues and they said they'd take care of it. They gave me a loaner car for a week and worked on the issues. They fixed the steering wheel and controls (did not look at the auto unlock system because reasons). Then unfortunately a few days later I realized the wipers just don't work now. So that's twice now that I've gone in for them to fix something and left with something else broken.
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April 2024 by Melissa Lezchuk
Amazing customer service
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March 2024 by Sungjoo Hwang
Great and kind people are here.
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January 2024 by Justin Moore
Very customer service.
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January 2024 by Cindy Anderson
Kolten helped me out with my car in a way that took so much stress off of my plate. Thanks Clearwater Collision!!
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January 2024 by tammie birkeland
Quality work and always stays on top of communication
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November 2023 by Fred Anderson
Great service by everyone at the shop. I highly recommend it.
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November 2023 by Duane Klotz
Helps you through each step and keeps in communication with you so you know the status.
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October 2023 by Rita Jones
Fast and friendly service!!!Thank you so much!!!Office staff went above and beyond to help me get everything sorted out with my car!!!
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July 2023 by Manuel H.
My car had trouble with another towing company , sucks because they made it a deal & ruined my front lip on the bumper. i had been a client since I was kid but not anymore .Either way Clearwater Collision & Towing is definitely 5 Star Business . Professional from getting the information on my car to getting the job done in 10/15 minutes . Highly recommend them if your in the Tri Cities area especially if you have a expensive vehicle that's lowered or what not .
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April 2023 by Jorge Guitron
Kolton went above and beyond in helping me deal with insurance. One of my work vans got totaled. Kolton made sure, I got what the van was actually worth. As a small business owner, that was a huge help so I can continue to get back on the road. Highly recommend them. Thank you!Service: Body & Trim
