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March 2024 by Brandon Burger
Sue and Lilly at this location are absolutely amazing. Perfect customer service handling a previous issue I had, very friendly, and knowledgeable. A+ Experience
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February 2024 by Annalee
Bethany made the entire experience so magical. She made our kids feel very important. We loved it! Thanks, Bethany
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November 2023 by Rachel Fearing
The staff is absolutely incredible, especially the manager. They are so understanding and nice! They exchanged my bear and clothes when there was issues with them and gave me a free scent for my troubles. Amazing amazing service, I’m always pleased with their services and they went above and beyond this time. Thank you guys!!
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September 2023 by Veronica Miller
Stop by in the evenings and ask for Sue!!! She is warm and delightful! She was the special ingredient that made not only my day, but made my girls’ day also. Very knowledgeable and professional!
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June 2023 by Kymm A.
Absolutely horrible customer service. My daughter and her grandparents went to this kiosk for her birthday. The people who were working this morning were beyond rude and unfriendly to my parents, and my daughter (11) ended up not buying a bear at all. She handled it graciously, but what a let down. The people working rolled their eyes, were snappy and short to two elderly adults. It's puzzling since brick and mortar seems to be dying.
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May 2023 by Maria Diaz
The staff was so friendly in helping me get a birthday bear for my baby. Paid $2!
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April 2023 by jenni z
I took one of my kiddos to get a bear for his bday we had a really good experience. The girl who was there was super helpful and had a good vibe going on. We want to do this as a tradition for our kiddos bday ? is really cool.
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March 2023 by Maria Dean
Came in for cinnamon roll and employees lied about inventory. Wanted the pajamas that came with it and they told me they didn’t have any only to find out they had a open box full of them right beside the cash register where I had asked. Friends have told me they had similar experiences. Not to mention they didn’t have “printer ink” to give me a certificate and only accepted cash because there systems were down??? I’m wondering if employees did everything in there power to discourage people from buying him
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December 2022 by C Rod
Just left the store in awe. And not in a good way. After waiting 20 mins in line as my children chose their bears we were faced with an extremely rude “kali koala” and “wizard Chris” who rudely told the kids to stop touching things and kali started freaking about of a machine that was broken. Honestly the worst experience ever! Never again they need to learn how to work appropriately with children
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December 2022 by T Linville
The kids got build a bears for an early Christmas present. It was quiet disorganized and messy. We couldnt fint half the things we wanted for the accessories and the bears that said were available online we were unable to fine. There was only had 2 people working on the first Saturday in December. One had to man the register and the onther was filling so we go little to no help. The kids lover their new BFFs so i guess thats what matters but overal it was a HUGE hasle that took well over an hour just to get figured out.
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June 2022 by ellena sanchez
The assistant manager had horrible customer service. After waiting in line 20 min she decided to help the customers behind me. They told her i was in line before them she dismissed that and said they can wait around the corner whiel I help you guys prep your bears. I asked her why I had to wait and she said thats how she does things. After waiting again, she faild to provide the same level of service to me and my children. She did not ask of we wanted a sent but asked the other customer. She was short with my kids. Only after I asked for the manager and district mangers number was she nice. Then proceeded to tell me she would give me 5% off due to the wait. The wait was not the problem it was her choice to help someone else after I was next in line.
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May 2022 by Sabrina Boyd
Very disappointed. We drove over 2 hours from Wenatchee to come to this build a bear who stated they were open and they were closed. My daughter was very upset and after speaking to other mall workers they stated that they were open but no one has seen any workers. Please update your hours if you’re not going to be open consistent with your schedule.
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March 2022 by Sarah Peery
We got a build a bear and after three days the stitching on the belly and the legs is coming undone. Very disappointing.
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February 2022 by viviana magana
The staff was super sweet !!! Betti was so kind and caring, I had an amazing first experience with all the staff (didn’t get the other names) and my build-a-bear came out great :))) I’m very happy with my purchase and the staff was wonderful.
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February 2022 by Joshua Serna
Got my daughter a rose bear from here and she loves it, they even registered the so I can get it fixed if ever damaged.
