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July 2024 by Kandi Jaramillo
I had a check for $10.09 from Benton REA, from January, but no where on this check does it say void after a certain amount of time, I even called REA and they said it's still good. Was broke so really needed to cash it, had to go there because REA's bank is this place. 2nd time I've tried to cash check there, both times turned down! For a mesely $10?! Seriously! I do NOT like this bank whatsoever, they're not very polite, seem snooty and stuck up. Will never, EVER enter that place again! Next time I'll try another branch in Tri-Cities, maybe they'll be more courteous and polite
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April 2024 by Eileen Kelley
Today I came by after work to deposit money and get a money order. The teller was so rude. An older woman with longer, dark hair. She didn’t even say hello, just said “what are we doing?” I was immediately taken back and said hello? Good afternoon? I’m not one to be confrontational but she has TERRIBLE customer service and I was honestly shocked with the way she greeted me. I hope for the sake of the branch that she was having a bad day but regardless, it was very unprofessional. Not to mention the car next to me and myself had been waiting almost 10 minutes and even they were looking towards the window wondering where the help was. Very unimpressed.
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April 2023 by J M
Jeannette and Raquel always give me exceptional service on a personal level. Highly recommend this Branch and the staff!
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July 2022 by James Walker
Why wait 3 days for 5k, only to then wait 7 MORE DAYS for 2k.Been going here a while. And between recently charging me for printing paper and putting the most Redundant of holds on my check, this is the rating y'all have earned.
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February 2022 by German Lopez
(Translated by Google) ATM is outside the building and you have to get out of the car(Original)ATM está afuera del edificio y te tienes que bajar del carro
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January 2022 by marcela gomez
Came to deposit on my bussiness account and they were close, the coin machine wasnt available and they did Not accept the rolled coins cause I rolled them not the bank
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June 2021 by Vicki Bennett
Love this bank, it has helped me in so many ways. The people r so nice and respectful.
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October 2020 by Chris Dowell
I’m in my late 60’s. Over a lifetime, I’ve had a number of personal and business accounts at several different banks. Banner, in my experience, has been far and away the best bank for personal service and professionalism.
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January 2020 by Jodi K.
I sat there in the drive thru with not one hello for 7 minutes. I finally pressed the call button and she answered with a "yes?" It was dark and I couldn't read the buttons so I which one to open and tube and she respond with "I don't know." I used to work at a bank so I was very surprised by this service.
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July 2019 by Tami J.
Moved to this bank cuz ppl where so nice and personable. but last two times horrible going to the drive thru so rude unfriendly . i hate my work check automatically deposits here .......after this review changing that auto deposit to hapo
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April 2019 by Susan Sexton
Friendly, curtious, professional, easy banking. Great employees and a great banking experience.
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December 2018 by Rebecca L.
Samuel at the branch on 1st Ave is a complete j**** He's messed up my account several times and is always condescending and rude. I moved my business elsewhere because of him.
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August 2018 by Michael Landon (Mike)
Fast, efficient and friendly service.
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August 2018 by M
Really friendly banking staff that make you feel welcome there, the line is always short and they have plenty of pens and deposit slips!
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August 2018 by KiNg420 PaNdA710
I hate the fact they are closed saturdays
