-
September 2024 by Raymon Doty
The crew at 360 automotive is a cut above the rest always have and always will continue to recommend
-
September 2024 by Jeremy
I decided to visit 360 automotive, as I had a nagging issue on my vehicle that I suspected was a starter issue. It was not something that happened 100% of the time. The issue happened maybe 1 in 20 starts. This made it incredibly difficult to diagnose as most mechanics require consistent failure before they agree on a cause. This was the case with the dealer. They advised nothing they could do and even tried to blame the driver to excuse it away. They refused to even look at it because it wasn't a consistent problem. I have intermediate knowledge of cars so I was pretty sure the cause. They said it didn't matter, they wouldn't replace the starter or even look at it unless they could see the failure. I then called another reputable small auto shop but over the phone they said unless it has failed, they would not be able to replace the starter. They also had a long wait. I gave 360 a shot. Called them and they said come on in the next day! Very accommodating!
They did exactly what I had hoped and what someone working on their own car would do. They took the time to try to reproduce the failure. They also didn't treat me like I didn't know what I was talking about. They took what I said into account, and used it to help diagnose. Sure enough, got it to happen maybe 1 out of the 20 or 30 starts. Once they identified, they could determine the likely cause and remedy. They provided a quote and completed the work quickly. Replacing the starter on this particular model is no small feat. For me, it would have taken me days to complete. These guys did it in just a few hours. I was impressed even with them being professionals that's still a big deal to me.
They did great work and the issue has NEVER returned. They were the only ones willing to actually take the time to try to find the problem. They showed me what I value in a mechanic/shop:
1. A restless nature to find the issue not matter what it takes (time etc.)
2. Listening and believing the owner and taking that information to help with the diagnosis/troubleshooting steps.
3. Performing the work with care and skill.
I will be a customer from now on based on this interaction. Thanks you guys. Your mechanics are AWESOME! Front desk staff was also great at keeping me informed through the process!
-
September 2024 by Theodore Wenham
360 automotive repair has been the best repair shop I’ve ever ever had. Work has been superior even when they were challenges with my vehicles, They were persistent in getting it, right
-
September 2024 by LeRoy George
360 Automotive in Kennewick has been a life saver many times for me over the years. Professional shop, with Technical Diagnostics
along with Outstanding customer services. They have multiple locations in the Tri-Cities. My first choice for repairs and service!
-
September 2024 by melinda sweet
I was having problems with my truck. I take in last week. The guys are very friendly, and very professional making sure the problem was fixed. My truck is working so much better. In fact better than it has for a long time. I have recommended my family and friends to 360. Thank you
-
September 2024 by Terry Mcclure
Nice place to have your car work on or truck
-
September 2024 by Dennis Dauble
No empathy for a classic automobile owner or their beloved car.
-
September 2024 by ROBERT Carver
You are very prompt courteous and thorough.
-
September 2024 by David Barton
Was a very pleasant fast experience. They were able to doagnose the issues with my truck and get it fiexed quickly. Great communication as well with phone calls and text messages.
-
August 2024 by Shaun Brown
Everything was up front and straight forward. They repaired my car even though unforseen circumstances arose. Professional staff
-
August 2024 by Diana Ruiz
Rude customer service. The dude just stood there awkward looking at me confused instead of trying to understand what I was saying. He did say there were appointments in a few days, I said that’s fine and continued to say “yea sorry I can’t until a few days”. Like I know! I clearly told him I was ok with waiting a few days to get my car checked out.
-
August 2024 by Dee Ruiz
Rude customer service ?? 0\10
-
August 2024 by Betty McLean
We always bring our new (used) vehicles in after purchasing to get a once over. We appreciate how detailed 360 is. They let us know what to be watching for in our used vehicles.
-
August 2024 by Dawn Trumbull
Extremely helpful, very polite and fast. Got my car in the same day I called and was fixed that same day. Will use them again. Prices are reasonable as well.
-
August 2024 by Comingatyalive
We use 360 Auto For all of our fleet vehicle repairs so it was an easy decision to use 360 for my personal vehicles as well. They were quick to get me an appointment, very thorough with their diagnosis and the communication on needed repairs was very informative and thorough. Once the repairs were approved, they quickly Got my vehicle back and running order. The customer service and professionalism at 360 is top-notch. I highly recommend.
