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February 2024 by Megan M.
Scheduled an appointment to get our brakes and alignment done at this location. Dropped our vehicle off at 10 AM, which was the time of our appointment. It is currently 3:41 PM and they are stating it will not be done until 430/5:00 PM due to them being busy. When we showed up, I asked why we were not notified about this sooner she stated they are busy. I informed her I know for a fact they did not bring our vehicle back until 1 PM, because tcalled us due to not having a lug nut, and she stated it was around 1 PM that they brought it back. I said correct, It was around 1 PM when our appointment was at 10 AM. I absolutely do not recommend getting service here done on your vehicles unless you want to wait all day.
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January 2024 by Nick H.
This review is for the service center. I can't speak for anything else as I've only dealt with service department. The lack of professionalism that I received durning my cars services is absurd. I dropped off my vehicle Tuesday and was told the vehicle would be back the following day. We received some light snow Tuesday night and the following day I was told tires were not going to make it in until late Wed afternoon and vehicle more than likely wouldn't be done until Thursday first thing as it would be top priority. Thursday morning I hadn't heard anything from dealership so I called at 9am and was informed that my service advisor was out today but he'd be back tomorrow and I'm more than welcome to call then. I informed the gal on the phone that my car has been there since Tuesday and that I need it back today because that is what I was told from Ed my service advisor. She said she would send out an email and someone would get back to me. That was 9am and 1PM came around and still no word. Called back in and was told that they can't get an answer and once again someone will call me. Shortly there after I was called by Megan who told me that they hadn't even mounted the tired but my vehicle should be done by tonight or possibly Friday morning, I explained to Megan that this is our family car and that the vehicle was supposed to be done by that morning and I can't wait until Friday to get my car back, she then promised it would be done by closing. 5PM that evening I still had heard nothing back so once again I called the dealer and this time I was told that Megan went home for the day and they didn't know anything about my vehicle. I asked the gal on the phone to please get me anyone that can get me an answer on my car. A gentlemen came to the phone and about five minutes later was able to locate paper work and told me that in fact my vehicle is done and ready. I never received one phone call from the dealer for any type of update and I had to take time out my my busy work day and call multiple times only to never get an answer. To top all of this off I got my vehicle back and it was dark so I didn't look at much the next day my wife called me and informed me that the bottom of the window was cracked and that crack was not there when the vehicle was dropped off and you would see this by the video they take of car when dropped at center. On top of that they left a big panel completely off and just laying in the trunk. I called the next day and spoke to Tim and he pretty blamed the crack on pre existing condition and that the cold weather caused the crack.... And for the panel his tech simply and that I should be able to put back on myself. Once again very displeased with the service I just wanted to to be all over and said ok. My wife hit something driving down the highway and it had blown out the rims pretty good so durning that visit we purchased a new rim and they were supposed to replace the damaged one, I noticed two days later that the damaged rim was never even replaced. I then called Tim back explained my findings and he found the paper work and told me that the tech put in the notes there was another rim that was even more damaged so the tech chose that rim to replace instead. Tim said it's all in your paperwork that all I had to do was read the report because it's all in there. I informed Tim that they should have called me and told me their findings and asked the customer what they wanted and not made the decision for me as I would have purchased another rim and replaced both. The unprofessionalism that I received is completely shocking and I will never come back here.
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October 2023 by Mike S.
I bought 4 cars through them and the salesmen are ok, tend to play games with pricing. The parts department is no help and told me they could not get towing mirrors for my truck that was 2 years old. I found genuine Toyota ones online easily. The service department is not helpful and probably ok to change oil. Overall they are mediocre at best.
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October 2023 by Carole M.
I just purchased a 2018 Rav4. This was one of the most pleasant experiences I have when purchasing a vehicle. Buddy was terrific and pleasant to work with and follow through on everything. He kept me informed throughout the process. Jared was a pleasure to work with on the financing. I couldn't be happier with my purchase, I love my new Rav4. Thank you!.
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July 2023 by David M.
I have a Toyota service plan from another dealership that I used to get service here a couple of times. I won't be going back. For starters, they don't top off your other fluids when you get an oil change. Also, the sticker they give you for your next oil change doesn't come off cleanly (it falls apart and I need a razor blade to get it off). After they got my information, they started making sales calls to me (even though I never bought a car from them). It's usually someone telling me my car is "in demand" and they want to buy it. I have a friend that works in customer service for them and she said that they are paid on commission, even though they don't work in sales. All these things combined makes me go to a dealership that is over twice as far away and more crowded.
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June 2023 by Marisa R.
Hey everyone! I am writing this review to talk about my super pleasant experience working with Andy. I have been looking for my dream rav4 for over a year here in California. One night I extended my search to neighboring states. The few neighboring states who had one either had them presold or would not sell out if state. After reaching out to Dick Hannah, Andy reached out to me in a timely manner and talked me through what the process would be. After talking through all the details and locking in on the DREAM car i wanted, i booked my flight out to Washington. Andy was super kind and even offered to pick me up in my new ride! Andy was very helpful in answering all my questions and making this experience smooth sailing. I highly recommend going to Dick Hannah and asking for Andy!
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June 2023 by Tara P.
Harry Hayes was an amazing sales rep. Extremely helpful and willing to take the time to make sure I was getting the exact car I wanted. Be sure to ask for him next time you are looking to buy a new car.
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May 2023 by Leah R.
I will never have my vehicle serviced here again. I have been taking my car to Dick Hannah Toyota for routine maintenance since I purchased it from there in 2016. However, my last oil change left me with an unusable car. My oil cap was not replaced. This isn't what upset me so much, what is upsetting to me is that they never, not once, returned a phone call about the issue. My oil was changed on Saturday. I left a voicemail and message on their website detailing what had happened. I could not drive my car because of this. I am expecting a phone call Monday morning. No one called. I call at lunchtime, I'm told someone will call me by the end of the day. No one called. I call towards closing time, and told once again someone will call me the next day. NO ONE CALLED. It is now four days without a working car. Finally on Tuesday evening I am told someone will pick up my car, fix it, and return it. That all happened on Wednesday. I was never offered a courtesy vehicle or rental car, an apology, a refund, or an explanation as to why no one in the service center can pick up a phone and address their own negligence. This situation was completely mishandled. I sent an email to their service center manager and general manager. Once again, no one has reached out. I am so disappointed in Dick Hannah Toyota's service center. To go five whole days without a car is a huge inconvenience. Time and time again they showed they do not care about their customers, so I will find someone else to care for my car.
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April 2023 by Brandon M.
Sales staff is great to work with. Have bought multiple cars and will not go anywhere else. 10/10 recommend.
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October 2022 by Chrissie W.
My husband and I both bought new vehicles here within a month. He bought a used 21 Tacoma and I bought a brand new 22 Highlander Platinum. The buying experience was great, the sales people were super nice and helpful. What I do not like, there is an issue with my front passenger seat and it sensing something in it, it had about 1500 miles on it at this point so I was a little annoyed that with a brand new vehicle this was happening but understand things happen. What I was told were no codes were popping so there is nothing they can do about it. The service "advisor" did tell me I shouldn't let my kids eat in the car because the seats are "sensitive." I ended up calling the corporate number and escalated it because I wanted it fixed. Over a month later and nothing has been done about it. Their service department is not it.
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August 2022 by The K.
Really like the dealership as they are level, and straight forward. Last night I purchased my second vehicle from them in 13 years (I do not purchase vehicles often). No hassle, nor tricks. Simple business dealings, they had a product, I had the funding, deal made. My first vehicle purchase from them was in 2009 (I do not remember the salesman) and felt good about the vehicle (it was an 2008 Camry LE). Wife and I drove the vehicle for several years. Fast forward to yesterday, went with our son to get his first newer vehicle, and we left with a 2015 Camry SE. Would I return to purchase another vehicle from this Dealership? Simply, Yes. #thekilted1
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June 2022 by Cathy L.
They are actively working to repair this situation and loaned us a car for free while they fix the used car we purchased from them. Jarrod has been very helpful and understanding of our situation.
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April 2022 by Leigh W.
Writing this as my husband and I are driving home from picking up our new Toyota Tundra. Buying a new truck in the midst of severe inventory shortages is not easy and we knew we'd need to wait several months for delivery. Communication was good throughout the wait. Many dealers are adding extra charges because there is so much demand...we saw surcharges at other dealers from $2 to 7k. Not Dick Hannah. Andy made the process very easy and we even scored an interest rate lower than our beloved BECU. No upselling, unwanted add-ons or pressure.
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March 2022 by Chanel H.
My husband and I came here on a Saturday, and each person we had an interaction with was friendly and enjoyable. The young woman who greeted us pointed us to the coffee station, and restrooms as that's the first thing we needed before a car shopping experience. The place is immaculate, super clean and the people were super friendly. Our salesman Jordan was friendly, knowledgeable and not pushy at all. He helped us narrow down our choice on SUV and we enjoyed every minute of the process. If you're in the area, ask for Jordan, he will get you set!
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March 2022 by 阳洋
good service
