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October 2023 by Ally Garcia
She was very helpful, kind and welcoming. She explained everything thoroughly.
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October 2023 by Austin Jeppesen
I went to the kelso building today was told to use my phone to apply for a loan even though that I told him that I do not know how to use my iPhone that well I filled out the application wrong and couldn’t get the loan
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August 2023 by Olivia Lovely
Tania was helpful in sorting out a question I had on a transaction from over a year ago. Clear communication and solved the question. Thanks Tania
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May 2023 by Rebecha Henderson
Love making trips to this bank! The workers are super kind & friendly. I’ve banked with Fibre federal for years now & have yet to have any complaint.
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March 2023 by Jacob Trotter
I went in to the Kelso branch by DQ and Mary is always so friendly helpful and caring. So is Jade, Stevie and Dawn. Sad to hear Jade is leaving! They have the best since of humor to. Great team they have there! Thanks for the best service out there.
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January 2023 by Jennell Gartner
Stevie Gartner was an amazing associate. She walked me through everything I needed to know. She went the extra mile in helping me and making sure all of my questions were answered.
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January 2023 by Kevin Cahill
Amazing people, excellent customer service. I ask for Jade C. as much as I can she understands my needs for both business and personal banking.
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December 2022 by Penny P.
By far my favorite branch! They are so wonderful and helpful. They go the extra mile for their people.
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December 2022 by Breydon Bowman
Sherri is the best, most efficient branch manager by far! She has been able to help with any and all of my financial requests.
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December 2022 by Dingus Club
Stevie was super helpful and sweet. She took the time to explain the answer to every question I asked. She had a great attitude!
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December 2022 by Douglass M. Klobutcher
Sherri is the best! She is personable and has a very caring spirit! She really cares about her members and her team!!
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December 2022 by Brittany Lee
I’ve been banking with Fibre since 2010. They have always been kind, understanding of life’s ups and downs, and extremely helpful. As an example, Jade Chamberlain has provided me with amazing customer service on numerous occasions; she is fast to answer any questions/concerns, knowledgeable, and provides a sense of comfort in banking with Fibre.
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December 2022 by Hau h
I’ve been a member of Fibre CU for almost my entire life and really so enjoy how easy everything has been to do business with them. Recently I spoke with Jade about moving some funds into something with a higher rate. Jade got me in touch with Stevie, from the Kelso branch, who went over a few options and eventually set me up with both a short and longer term CD. I really appreciated how Stevie didn’t seem bothered with my million questions and what ifs. I do have accounts at national banks, but as long as I continue to get great service like this, I will always do my bigger transactions here. Another great thing about FCU, they’ve never tried to get me to use the ATM when I’m in line trying to speak with a teller.
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December 2022 by Jennell Bush
Stevie Gartner was an amazing associate. She walked me through everything I needed to know. She went the extra mile in helping me and making sure all of my questions were answered.
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December 2022 by Destiny O'Dell
Jade exceeds member service expectations! Anytime we need assistance she is there! So knowledgeable and resourceful! She is an asset to Fibre for sure!
