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“My father had been a very long time Harborstone customer, and when he recently passed, I had several issues I needed to get on top of, or cleared up for his account. I live in another state, and when I arrived here in Wa at his bank, I got not only sweet compassion, but the urgent help I needed (thank you Christine :-)! Upon arriving back home in my own state, I found I still had confusion and problems that I needed help with, so via multiple phone calls, I was incredibly lucky(each time!) to get 'Richelle' who was SO STELLAR in helping me get thru to resolving & finalizing the issues. She was so patient and had such a kind and gentle demeanor assuaging all my stress and confusion, which was such a relief! Harborstone Credit Union definitely has amazing, intelligent, high-value employees who value & respect their clients! Thank you so much!”
“Aloha,My name is PFC Magbaleta and I would like to shoutout April for being very helpful and I'm very thankful with her service.Mahalo!PFC Magbaleta, Sunshine Lyn A.”
“I went inside to get change for public transit. The bank branch was very professional and looked like a commercial bank versus a consumer bank. The teller was very pleasant and accommodating, even though, I was a zero profit customer. Consistency in customer service is sure tale sign of overall branch management. My rating reflects a positive experience but since not so substantive, I reserve the last star until I transact some more meaningful business there.”
9AM - 5:30PM
17007 Pacific Ave S, Spanaway
Banks
“Jacye was the reason I will not change Banks EVER AGAIN!! His service was the best I have ever received from any banking establishment. He went above any of my expectations and I will only be dealing with him at the spanaway location. Thank you again for being very attentive to my situation and making sure I was taken care of without hesitation.”
“I just started my 3rd loan through these guys. They are absolutely spectacular! I've purchased 2 vehicles with their help, one through a lot and one by private sale (yes you can do that!). now thanks to them I will be paying off a high interest loan elsewhere and buying a new dishwasher. Staff is pleasant to work with and the process is quick and painless. They're even located next to a licensing office for easy vehicle sale. I will and have definitely recommended them to my friends and family.”
9AM - 5:30PM
2201 N 12th St, Joint Base Lewis-McChord
Banks
“My experience with Mrs. Megan Lemert, a Branch Operations Supervisor was exceptionally helpful. In an effort to assist me in the possible threat of theft, along with other negative implications, her calm, cool level-headed demeanor helped with me to retain a suitable financial standing. Thanks to Mrs. Lemert, I had a stressful event, relieved with her patience, kindness, knowledge, and experience give me a great piece of mind.”
“The staff are always courteous and friendly. The location is great. I have never had a bad experience here and I make deposits for work 3-5 times a week for about 2 years now”
9AM - 5:30PM
9035 Jackson Ave, Joint Base Lewis-McChord
Banks
“ACU really offers the best loans. My second time financing with them and I always get a better deal. Megan was really helpful and made everything so easy. Thanks for saving me from the other guys lol!”
9AM - 5PM
3555 Market Pl W, University Place
Banks
“The staff at FFNWB in University Place are simply excellent to work with. No matter how insignificant my question, the answers always come timely and they make me feel like they have all the time in the world for me. It is banking the way it used to be. Aimee knows me and my needs and does everything she can to help me.”
9AM - 5:30PM
6310 Mt Tacoma Dr SW, Lakewood
Banks
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
“Honestly had the best experience in there this afternoon. The woman teller was so friendly, helpful, and just a joy to work with. It's not something I've encountered in Tacoma/Spanaway area a lot, so I wanted to make sure to say thank you Tana Ray for your help and positive attitude.”
“Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one”
“I've been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
“Great service at this Wafd branch always. Very responsive, highly personal service. There's less than $300 on the account that I had to close due to relocating to another state, and the branch manager provided excellent customer attention. I mean, try calling Chase bank and your phonecall will be redirected overseas even for their 'preferred' account holders. Wafd, you have a great team at University place WA!”
9AM - 5:30PM
2602 N Proctor St Suite 103, Tacoma
Banks
“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
“I called them to see if we could get some coin rolls , and the woman I spoke Tanesha (spelling?) was so kind, and helpful. We actually don't bank there and she was so accommodating and gave us enough for our personal stash of coins we've gathering. Very nice building and the women who work there were kind and welcoming when we dropped in”
“Samantha has been an incredible mortgage advisor to many of my clients and for my own personal home purchases. I'm a real estate broker and home owner. She has recently helped me purchase a second home and also maintain my mortgage on my primary property. My clients absolutely enjoy working with her. Samantha is sharp, helpful, professional, and thinks outside the box to effectively serve her clients. I will always refer her as my preferred lender! She's fantastic.”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
“Victoria gave us the greatest experience I might of ever had at a bank! I went in thinking it may not be so great because it was a Saturday, there was a line to get in when it opened, but she gave my Husband and I thee BEST service! Was thorough, gave us all the details about business and personal accounts, loans and lines of credit, was friendly, relatable and all around wonderful! Definitely worth going in if she's there, so so helpful! Give Thanks Victoria!”
Open 24 hours
6723 S 19th St, Tacoma
Banks
“Lobby closes at 5 PM M-F.
Drive-through banking closes at 6 PM.
I have come here a few times to get quarters. They have always been accommodating.”
“My new bank I love the fact it's near by especially. When u need gas ....or pay a bill friendly helpfullanddevoted staff. Are th ere. For. All custom ers. Needs...”
“Jennifer Devivo was excellent in explaining everything. She offered to help us technically to get on line etc. as we are seniors who are not tech savoy. She answered all our questions. I would recommend her to anyone I know.”
9AM - 5:30PM
9601 S Tacoma Way #103, Tacoma
Banks
“I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.”
“I had such a wonderful welcome and experience setting up my business account with Sound Community Bank. I will be happy here, I believe it. The Branch Manager (Maria) even gave me a piggy bank to give to my daughter! She's just 9 months, but I guess it no better time to start saving, than now. :) I'm most thankful!”
9AM - 6PM
5985 6th Ave, Tacoma
Banks
“Loan application process was smooth. Although i was denied, they provided a 2nd option for me, which not only gives me the power to build my credit, i can also take care of my emergency expense as well. Communication could have been a bit better initially, but Kayla, Patrick, Scott & Stanwood worked hard on my behalf & helped me take care of my needs. Top notch service, professional, friendly & genuinely care about their customers.”
9:30AM - 6PM
4027 Tacoma Mall Blvd Ste K, Tacoma
Banks
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
“I've been a customer since 1993 through several bank purchases and have always been more than satisfied with the services I've needed. They are prompt to help and don't give up until you are happy.”
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“Great service. I went in to get a new debit card (it got stolen) and also to add my wife to my account. I walked in around 2:45 (they close at 3) and were eager to help me. I greatly appreciated their service even though it went past closing time!”