Armed Forces Bank receives mixed reviews regarding its convenience and service. Many customers report that the staff are polite, pleasant, friendly, and eager to help, providing excellent and exceptional service. They are described as quick and helpful, even assisting past closing time. One reviewer noted the bank provided a helpful service without requiring an account. However, significant criticism focuses on limited accessibility. The bank's schedule hours are frequently called not convenient, with weekday hours from 0900 to 1500 making it difficult for those with standard work schedules. The removal of branches from the Base Exchange and the end of limited Saturday hours are noted as major losses. Customers report frustration with being closed on weekends, with no contacts available, leading to problems that must wait until Monday. Occasional unexpected branch closures can also cause inconvenience. While service is praised when the bank is open, its operating hours and location availability are a consistent point of contention for some clients.
This bank schedule hours is sucks! From 0900 to 1500 Monday to Friday. I worked from 730 to 400. Everytime I needed to go to inside this bank for personal transactions I have to take 1 hour leave from my job. This is ridiculous! Not convenient for the customers. I needed to change my banks!!
August 2023
Great service. I went in to get a new debit card (it got stolen) and also to add my wife to my account. I walked in around 2:45 (they close at 3) and were eager to help me. I greatly appreciated their service even though it went past closing time!
July 2023
Excellent service! Everyone was friendly & quick! Ashleigh helped me set up a checking account & was very helpful. All that entered were greeted. I am happy to do my banking with a business that I can not only trust with my money, but provides exceptional service!
