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October 2024 by Justin Milestone
I came here just now to pick up my trampoline which was already paid for 2 weeks ago. Just to be informed by the brewery security next door they are now closed on Thursday.
No signage on the door, no phone call or emails advising me that they are changing hours or that I need to pick up sooner.
Update - it gets worse. I showed up as they opened today, and they didn’t have my purchase staged or ready to load, even though I had been told it would be ready to go for pickup yesterday. It took both employees and almost 30 minutes for them to find it in one of the storage units.
Highly advise avoiding the store and just order online from Springfree directly. I thought it would be better to deal with the local store and have come to regret that choice.
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August 2024 by Gary Wolfe
I received a callback and it turns out I had just fallen through the cracks as it were. They were very apologetic and seemed genuinely receptive to my feedback regarding their process wrt preorder+installation service from the customer's pov. Further, they addressed my trepidation w/potential future communication such as warranty/parts purchases and took the time to walk me through the processes.
The trampoline was set up w/out issue and has been a huge hit w/the boys. I've been on it a few times myself. It's quite bouncy, appears to be robust, and infinitely safer than the exposed coil spring units I grew up/pinched with in my childhood.
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April 2024 by Haley Iselin
We haven't received our trampoline yet, but have it scheduled to deliver soon. Mahina was so incredible to work with. We found a perfect solution for our needs and budget. She was patient and understanding and very flexible working with us on delivery so we can surprise our daughter. Thank you so much!
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July 2023 by Jennifer Toda
No pressure, wonderful place to have kids try out a bounce for free. Enjoyed chatting with Sam, really enjoyed her positive attitude and our educational chat. Thank you!
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June 2023 by Marci Cline
Love this place! I wouldn't buy another brand of trampoline!
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June 2023 by Jasmine Overton
I would give this 5 stars if it wasn't the hardest thing in the world to set up. We used both paper and the Bilt app. It was a nightmare. You really need to watch the entire video, take it step by step but also listen ahead about 4-5 steps then go back. There was definitely crying that happened, blood was drawn and I think this really needs to be assembled with two, grown, very strong men. I did this with my husband and we are both very strong but it was a one of the hardest things we have ever done lol. We almost gave up twice. The rods are definitely the hardest part and super confusing. You do not want to try to skip ahead or get into a groove. Take it step by step all the way.Fedex was AWFUL with the delivery. They said it was delivered at one point, then when I called they said it was going to be 4 days later. Half came the next day when we were out of town and then the other half came the following day. Packaging wasn't bad.All that being said, I would buy it again. My kid freaking loves this thing. He is going to be 6. Our 16 year old twins also spent 3 hours on it. My 6 year old did sneak out at 5 am the next day to jump so the lock on the net is a great idea! Very good quality. I am surprised it made it through set up LOL. I think we will use this for many years. We will buy a cover for it as taking this thing down is never going to be an option!
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May 2023 by Jovita Atwal
Customer service is one of the worst I have ever dealt with. They will not return emails or voice-mail. Throughly frustrated with them
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May 2023 by Mel B.
This is a huge shout out to Sam in dispatch. I was in a pickle and needed the tramp moved quick for a property sale. We didn't plan ahead berry well. She provided amazing customer service over the phone and pulled some major strings to accommodate my timeline! Thank you Sam!
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April 2023 by Julie Kim
My kids and I visited the store to check out the Springfree trampolines. Mike kindly answered all of my questions while my kids were excitedly jumping on their trampolines. Mike arranged a free measuring appointment for us, and right after the appointment we ordered our jumbo square trampoline online! The sales team was so accommodating and allowed us to change the custom colors (part of their current promotion) even after we placed the order. Thanks Mike and everyone at Springfree — I will update my review once we’ve had a chance to enjoy our new trampoline :)
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March 2023 by Renee De La Torre
Big thanks to Surya for answering all the questions we had on our visit. We just ordered our large oval!
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November 2022 by Christi Birkeland
Great customer service!
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May 2022 by Ms Wood
I bought my trampoline from them years ago. It has made through 3 kids plus all the neighborhood kids
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March 2022 by Chris H.
Great people who respond quickly and offer a great product! Folks went out of their way to help us be a part of a promotion and it really made all the difference. 5 stars from us!
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February 2022 by Tanner Roberts
Thank you to Jody for providing world-class service. Ultra-fast turnaround. Appreciated that the process was quick and painless.
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November 2021 by Janine Wilson
Great showroom to try out trampolines and friendly service. Best purchase we've ever made with kids! Super safe, have had no injuries in 4 years with all the neighbors and cousin fun.
